External Operations Manager Jobs (NOW HIRING)

Title: MCS IFTA/IRP External Operations Specialist - Position 01458

State Role Title: Prog Admin Specialist I

Hiring Range: $52,725.00 - $60,633.75

Pay Band: 4

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

This position is only open to current state employees. The Virginia Department of Motor Vehicles (DMV) is seeking an External Operations Specialist to join the Motor Carrier IFTA/IRP team. This position manages high-volume transactions within DMV's external motor carrier systems, such as EZFleet, ensuring compliance with federal and state regulations. This role involves extensive interaction with customers and stakeholders to resolve cross-system discrepancies, process transactions, and maintain operational integrity. This position collaborates closely with internal teams to provide timely, accurate service and educates stakeholders on compliance requirements and DMV system benefits.
Responsibilities Include:

Processing and verifying International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) applications and tax returns, ensuring accuracy and compliance with federal and state regulations.
Verifying and maintaining compliance with PRISM, Heavy Vehicle Use Tax (HVUT), and DMV standards for all vehicle, customer, and title records.
Addressing customer and stakeholder inquiries related to external systems, providing accurate information and compliance guidance.
Processing payments and refunds for external transactions, reconciling discrepancies with DMV fiscal policies.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

Ability to interpret, apply, and validate federal and state regulations and policies to ensure accurate processing of customer transactions and documentation
Proficient in providing customer service and providing clear guidance on compliance standards
Advanced organizational and data entry skills to manage high-volume tasks, track compliance issues, and maintain accurate records
Proficiency in reconciling financial transactions to ensure accuracy in payments, refunds, and revenue tracking
Demonstrated use of interpersonal skills to work cooperatively with others in a team environments
Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations
Skilled in managing multiple assignments and systems simultaneously and work under pressure during peak workload periods

Additional Considerations

Knowledge of DMV systems related to Commercial Motor Vehicles
Knowledge of Motor Carrier programs related to motor carrier services, including IRP, IFTA, and PRISM programs, with the ability to ensure compliance in all processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.