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Experience Director Jobs (NOW HIRING)

FBSPL

Nursing - Director

Orlando, FL

$130K/yr

Must have Orthopedic and/or Interventional Pain Management experience * Director of Nursing candidates must have Orthopedic Ambulatory Surgery Center Administrator ASC and/or Interventional Pain ...

The Terraces at Oak Creek

Activity Director

Oak Creek, WI · On-site

$18.25 - $24.75/hr

The Resident Experience Director is responsible for creating an active andsocial environment through the promotion of meaningful activities that are based onresidents' interests and needs.

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Experience Director information

What are the key skills and qualifications needed to thrive as an Experience Director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

How does an Experience Director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What are Experience Directors?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

What cities are hiring for Experience Director jobs? Cities with the most Experience Director job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Director jobs? States with the most job openings for Experience Director jobs include:
Experience Director jobs near you
Infographic showing various Experience Director job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 94% Physical, and 6% Remote job distribution.
Chick-fil-A Customer Experience Director

Chick-fil-A Customer Experience Director

Chick-fil-A

Homestead, FL

$18 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,449 frontline employees who took The Breakroom Quiz

13th of 104 rated fast food restaurants

Job description

Chick-fil-A Florida City is seeking a dedicated and high-performing Customer Experience Director to lead our front-of-house (FOH) operations from open to close. This role is vital to delivering the high standard of hospitality, food safety, and operational excellence that Chick-fil-A is known for. You will be responsible for managing all FOH functions, developing and coaching team members, maintaining a clean and safe environment, and upholding our brand values throughout every shift.

Position Type:

  • Full-time and Part-time

Our Benefits Include:

  • Flexible scheduling (and closed on Sundays)
  • 2 weeks paid time off
  • Free break meals
  • Scholarship Opportunities
  • $10,000 Life Insurance Policy
  • Employee Assistance Program
  • Free college tuition at Point University (must maintain active employment at Chick-fil-A Florida City)
  • Access to affordable health insurance for part time and full time Team Members
  • Discounts at multiple retailers through PerkSpot
  • A fun work environment where you can positively influence others
  • Employer contribution to health insurance
  • Monthly cell phone stipend
  • 401k contribution (after 12 months of employment)

Customer Experience Director Responsibilities:

  • Daily Operations: Oversee and execute all FOH operations during opening, mid-shift, and closing shifts to ensure smooth and efficient service.
  • Leadership & Coaching: Lead, coach, and train FOH team members to deliver exceptional guest experiences. Provide real-time feedback, conduct training sessions, and support team development.
  • Guest Experience: Foster a culture of genuine hospitality and service. Handle guest concerns promptly and professionally.
  • Team Development: Partner with the leadership team to recruit, onboard, and develop FOH staff. Help identify high-potential team members for leadership growth.
  • Food Safety & Cleanliness: Ensure all food safety and quality assurance standards are met or exceeded. Maintain a clean, organized, and compliant FOH environment.
  • Cash Handling & Transactions: Oversee cash handling procedures, including reconciliations, safe counts, and register audits. Ensure compliance with financial policies.
  • Collaboration: Work closely with the Back of House Director and Operator to meet store goals and enhance cross-functional teamwork.

Qualifications and Requirements:

  • 2+ years of experience in a leadership role within a food service or hospitality environment (Chick-fil-A experience highly preferred)
  • Strong organizational and communication skills
  • Proven ability to lead, motivate, and develop a team
  • Working knowledge of food safety, quality assurance, and FOH operations
  • High level of professionalism, integrity, and servant leadership
  • Must be available to work a flexible schedule including early mornings, evenings, and weekends

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies. Employees at this location will be employed by Strede Hospitality LLC dba Chick-fil-A Florida City FSU.

Chick-fil-A is a brand that has been around since the 1960's, and has been built by people who are focused on caring for the people around them and pursuing excellence. Each Chick-fil-A restaurant is individually owned and operated, but we are all aligned on our vision for the future.
Here are Chick-fil-A Florida City (owned and operated by Strede Hospitality LLC), we are a place where you can BE.
Be Noticed- You are more than just an employee, you are part of a safe and dedicated team.
Be Impactful- We all get the pleasure of being a small part of something big, more than we could ever do on our own.
Be Excellent- Not perfect, just in pursuit of the best versions ourselves, with the resources to achieve it.
Be Successful- Achieving the goals you set for today, tomorrow, and in the future.
Our foundation is our values- Integrity, Servanthood, Teamwork, Innovation, Excellence, Growth, Stewardship
Our purpose that drives our decisions- faithful stewardship and positive influence
Our vision that gives us direction- to be the most caring company in the world.
While it can appear that we are in the chicken business, that is just our avenue to connect with people's hearts and to demonstrate care throughout the world.

What Chick-fil-A employees say

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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