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Experience Director Jobs in Virginia (NOW HIRING)

pmymca

Membership Experience Director

Kilmarnock, VA · On-site

With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Director will work closely with other center leaders in efforts to welcome, connect, support ...

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Experience Director information

What is an experience director?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.

How does an experience director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What are the key skills and qualifications needed to thrive as an experience director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Experience jobs in Virginia?

The most popular types of Experience jobs in Virginia are:

What are popular job titles related to Experience Director jobs in Virginia?

For Experience Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Experience Director jobs in Virginia look for?

The top searched job categories for Experience Director jobs in Virginia are:

What cities in Virginia are hiring for Experience Director jobs?

Cities in Virginia with the most Experience Director job openings:

Experience Director jobs near you
Infographic showing various Experience Director job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Campus Experience Director

The Community Church

Ashburn, VA • On-site

Full-time

Re-posted 8 days ago

Job description

Job Title: Campus Experience Director
Department: Ministry
Reports to: Senior Director of Ministry
Works closely with: Church Staff (Programming, Ops, NextGen)
Status: Full Time, avg. 40+ hrs/week
Job Summary:
The Campus Experience Director provides leadership and direction for creating a warm, safe, excellent, and relational experience for every person who comes onto our campus. This leader develops teams, improves systems, and ensures every weekend reflects Community Church's mission to love people the same way God loves us. This person doesn't simply execute weekends-they build leaders and scalable systems that make exceptional weekends sustainable.
About You:
The skills and experience needed to be successful...
You'll thrive with us if you (Required):
  • Love developing leaders as much as serving guests.
  • Enjoy working in a fast-paced, dynamic environment.
  • Naturally notice details that shape a guest's experience.
  • Value collaboration, while taking ownership of your responsibilities.
  • Can move comfortably between strategic planning and weekend execution.
  • Receive feedback well and continually improve.
  • Believe the church's mission to love people the same way God loves us is worth your best time, energy, and effort.

What we expect you will bring to the table (Desired):
  • 5 years of relevant ministry experience.
  • Demonstrated ability to recruit, develop, and lead volunteer teams.
  • Strong verbal, written, and interpersonal communication skills.
  • Experience leading teams through change and organizational growth.
  • Ability to prioritize, organize, and lead multiple projects simultaneously.

What does success look like:
  • Guests consistently experience a warm, safe, and welcoming environment.
  • Campus Experience teams are healthy, fully staffed, and led by capable volunteer leaders.
  • Leaders are consistently identified, developed, and multiplied through the leadership pathway.
  • Weekend environments are prepared with excellence and consistency.
  • Cross-department collaboration results in a seamless weekend experience.
  • Campus Experience develops scalable leaders, systems, and environments that support Community Church's continued growth.

Core Values:
These are the values that we live by every day...
Time with God.
Motto: We run on the Holy Spirit.
Empowering.
Motto: We build up!
Accountable.
Motto: Everyone's coached.
Mission 1st.
Motto: We are missional and not positional.
Over-the-top.
Motto: We go above & beyond expectations.
Relational.
Motto: We are a family.
Authentic.
Motto: We share our struggles.
No matter what!
Motto: We take risks!
Grateful.
Motto: We get to do this!
Electrifying.
Motto: We create the atmosphere.
Responsibilities:
This is what you'll spend the most time on...
LEADERSHIP - Provide strategic leadership for Campus Experience coordinators and team leaders while equipping hundreds of volunteers to create exceptional weekend experiences.
  • Build and sustain healthy leadership structures by recruiting, developing, coaching, and empowering coordinators, team leads, and team members.
  • Use the Leadership Playbook to coach leaders, evaluate performance, and identify future leaders through Community Church's leadership pathway.
  • Carry the mission and vision for success in your department, connecting the dots on why we do what we do.
  • Model, celebrate, and correct behavior to strengthen our culture through our values and serve standards.
  • Attend monthly Team Nights (10) and oversee training breakouts for team development.
  • Attend staff, ministry, and 1:1 meetings with your direct report for communication, development, collaboration, and synergy.
  • Set, measure, and accomplish SMART goals aligned with Community Church's goals.
  • Conduct regular weekend evaluations and identify opportunities to improve the guest experience.
  • Provide direct leadership for all assigned Campus Experience Ministries, including Parking, Hospitality (including Team O Central), Hosts, Safety & Security, and other guest-facing environments.
  • Champion a culture of hospitality, where every guest feels seen, valued, and encouraged to take a meaningful next step toward Jesus.

ADMINISTRATION - Love is in the details. Ensure we're good stewards of the resources entrusted to us.
  • Annually request and oversee the Campus Experience budget, spending, and expensing.
  • Measure key Campus Experience outcomes and use data and feedback to continually improve the weekend experience.
  • Ensure documented procedures and emergency plans exist for each Campus Experience environment.
  • Establish standards for ministry environments, supplies, signage, and volunteer teams to be prepared for exceptional weekend execution.
  • Ensure all Campus Experience teams are staffed, trained, and prepared before each weekend.

COLLABORATION - Clarity + Consistency = Confidence.
  • Partner with Programming to develop a holistic weekend experience.
  • Partner with Communications to ensure the guest experience aligns with the church's vision and messaging.
  • Partner with Operations to ensure facilities are clean, kept up with, and reflect an excellent environment.
  • Partner with NextGen to ensure ministry effectiveness and congruency.
  • Partner with Ministry Engagement to ensure every guest has a clear pathway toward becoming a fully developing follower of Jesus.
  • Support church-wide initiatives and special events as needed.

Education:
The desired and required education for this role...
You'll thrive with us if you (Desired):
  • Graduate-level degree in ministry, leadership, organizational leadership, business, education, communications, or a related field.
  • Additional ministry training, certifications, seminary coursework, or leadership development experience
  • Ongoing learner who actively pursues personal, spiritual, and leadership growth

What we expect you to bring to the table (Required):
  • Bachelor's degree.
  • Demonstrated competency, leadership experience, and ability to lead within a growing church environment
  • Alignment with the vision, values, and culture of Community Church

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position and should not be considered a contract of employment. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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