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Experience Director Jobs (NOW HIRING)

Home Depot

User Experience Director

Atlanta, GA · On-site

The User Experience Director will lead a team of UX designers, researchers, and principal-level practitioners responsible for shaping experiences across key business domains at The Home Depot. This ...

SYUFY GROUP

Member Experience Director

Houston, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Villa Sport

Member Experience Director

Houston, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Villa Sport

Member Experience Director

Cypress, TX

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Halos Body Cams

Customer Experience Director

Customer Experience Director HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALOS, we're passionate ...

New

Exton Senior Living

Dining Experience Director

Exton, PA

$80K - $82K/yr

Dining Experience Director IntegraCare , manager of Senior Living, Independent Living amp; Memory Care Communities, is looking for an organized and hands-on professional to lead the Dining Department ...

New

Halos Body Cams

Customer Experience Director

Chicago, IL · On-site

Postion Overview The Customer Experience Director is responsible for the overall health, retention, growth, and support experience of HALOS customers across the United States and United Kingdom. This ...

New

Bungie

Marathon UI/UX Director

$222K - $258K/yr

As a UI/UX Director you will be responsible for defining problem spaces and executional strategy based on product needs and goals. You will collaborate with other discipline directors to align on ...

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Experience Director information

What are the key skills and qualifications needed to thrive as an experience director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

How does an experience director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What is an experience director?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.
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Experience Director jobs near you
Infographic showing various Experience Director job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 98% In-person, and 2% Remote job distribution.

User Experience Director

Home Depot

Atlanta, GA • On-site

Full-time

Posted 17 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,413 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The User Experience Director will lead a team of UX designers, researchers, and principal-level practitioners responsible for shaping experiences across key business domains at The Home Depot. This leader will leverage their background in user-centered design, research, strategy, and organizational leadership to define and drive experience vision, influence product direction, and deliver measurable business outcomes.
This role leads a large UX organization of approximately 20-30 designers and researchers through a team of leaders, including at least four direct reports. The ideal candidate has experience leading other leaders, building high-performing teams, developing talent, and creating an environment where design excellence, customer focus, and operational effectiveness thrive.
The Director will partner closely with Product Management, Engineering, Operations, Insights, and business stakeholders to identify opportunities, align priorities, and guide teams in solving complex problems through research-informed and data-driven decision making. They will help define long-term experience strategies while ensuring teams are delivering meaningful outcomes for customers, associates, and the business.
Success in this role requires the ability to navigate ambiguity, influence senior leaders, and connect experience strategy to business objectives. The ideal candidate brings experience working in retail, B2B, and/or enterprise environments and has a track record of leading teams responsible for complex systems, workflows, and digital products at scale.
This leader is a strong communicator and storyteller who can translate customer needs, business priorities, and technical constraints into a shared vision that drives alignment and action across the organization.
Key Responsibilities:
  • 50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
  • Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
  • Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
  • Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
  • 30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
  • 20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders

Direct Manager/Direct Reports:
  • This Position typically reports to Sr. Director User Experience
  • This Position typically has 4-5 Direct Reports

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
  • Proficient in defining, communicating, and driving end-to-end customer journey improvements
  • Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
  • Proficient in shaping, aligning, and guiding the execution of strategic directions
  • Proficient in managing and developing direct reports who lead others
  • Experience leading user experience teams in a fast-paced agile environment

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 10

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Decision Quality
  • Persuades
  • Optimizes Work Processes
  • Customer Focus
  • Financial Acumen
  • Organizational Savvy
  • Excellent decision-making and problem-solving skills
  • Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
  • Proven analytical ability with demonstrated financial business planning skills
  • Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
  • Demonstrated ability to develop innovative solutions
  • Ability to assess, prioritize, and negotiate across the business, technical, and system constraints
  • Ability to quickly immerse into corporate culture and align with the priorities and needs

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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