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Experience Director Jobs (NOW HIRING)

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

About the Role We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor ...

Corporate Tools

Client Experience Director

Post Falls, ID · On-site +1

$85K/yr

As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of ...

pmymca

Membership Experience Director

Kilmarnock, VA · On-site

With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Director will work closely with other center leaders in efforts to welcome, connect, support ...

CyrusOne

Customer Experience Director

Dallas, TX · On-site

We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of ...

Bungie

OR · On-site

Bungie is seeking a UI/UX Director to drive and own the vision and quality execution of Marathon's player interface. As a UI/UX Director you will be responsible for defining problem spaces and ...

VSA Partners

Director, UX Design (Freelance)

As a UX Director, you will play a pivotal role in shaping the future of our client's global dot-com presence by defining design strategies and leading the creation of cohesive, end to end, human ...

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Experience Director information

What are the key skills and qualifications needed to thrive as an Experience Director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

What is an experience director?

An experience director is a professional responsible for designing and managing engaging customer or user experiences across events, marketing campaigns, or brand activations. They often collaborate with creative teams, oversee project execution, and utilize skills in storytelling, branding, and event planning to ensure memorable interactions. This role typically requires strong leadership, communication skills, and familiarity with industry tools like Adobe Creative Suite or event management software.

What jobs pay 500,000 a year in the US?

Experience Directors in high-level industries such as technology, finance, or entertainment can earn $500,000 or more annually, often through a combination of salary, bonuses, and stock options. Executive roles like Chief Executive Officers or Chief Operating Officers also frequently reach this compensation level, especially in large corporations. These positions typically require extensive experience, leadership skills, and advanced degrees or certifications.

How does an Experience Director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What are Experience Directors?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.

What jobs make around $100,000 a year?

An Experience Director typically earns around $100,000 annually, especially in larger organizations or with extensive industry experience. Other roles that often reach this salary level include marketing managers, project managers, software developers, and sales directors, depending on location, skills, and company size.

Is CX a good career?

A career in Customer Experience (CX) involves improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. CX roles are in demand across various industries, often requiring knowledge of tools like CRM software and customer feedback systems. It can offer opportunities for advancement and specialization in a growing field.
More about Experience Director jobs
What cities are hiring for Experience Director jobs? Cities with the most Experience Director job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Director jobs? States with the most job openings for Experience Director jobs include:
Experience Director jobs near you
Infographic showing various Experience Director job openings in the United States as of June 2026, with employment types broken down into 22% Full Time, and 78% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Member Experience Director

SYUFY GROUP

Cypress, TX • On-site

Full-time

Retirement, PTO

Posted 20 days ago

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! 

POSITION SUMMARY:

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.

COMPENSATION AND BENEFITS INCLUDE:

  • Annually, based on relevant experience to the role, plus bonus. Full-time hours.
  • PTO.
  • Full benefits package.
  • 401K with dollar for dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.

QUALIFICATIONS:

  • Relationship-based selling/servicing skills and training/presentation skills
  • Word, Excel and PowerPoint basic proficiency
  • Budgeting and analysis skills
  • Experience with grassroots marketing
  • Specific experience in customer engagement and retention is a plus
  • 3 years sales management and leadership experience
  • Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
  • Excellent written and verbal communication skills; great listening skills
  • Polished phone skills
  • Able to handle multiple and concurrent projects and responsibilities
  • Accountable for meeting deadlines
  • Creative and resourceful
  • Strong leadership skills
  • Skilled at rapport and relationship-building
  • Bachelor’s degree preferred
  • First Aid/CPR certification required within 90 days of hire date

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs.  The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

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