ZipRecruiter

Log In

1

Experience Director Jobs (NOW HIRING)

Newfire Global Partners

Director of UX

Boston, MA · On-site +1

$180K - $230K/yr

Director of UX Department: UI/UX Employment Type: Full Time Location: US Reporting To: Jonathan Abbett Compensation: $180,000 - $230,000 / year Description Newfire Global Partners is a leading ...

Australia-Employment

Director of Engineering

Andalusia, PA · On-site

$140 - $160/hr

Compensation based on experience. Director of Engineering $140000 - $160000 per year | Andalusia, PA | On-Site | Permanent Lead engineering for life safety products--build teams, drive execution, and ...

New

Falconridgerehabsuites

Director of Nursing DON

Hutto, TX · On-site

$120 - $130/hr

We are looking for an experience Director of Nursing (DON) to lead our facility's care‑giving team. The successful DON will be responsible for managing all aspects of nursing care for the community.

New

previous page

Showing results 41-60

All JobsExperience JobsExperience Director Jobs

Experience Director information

What are the key skills and qualifications needed to thrive as an experience director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

How does an experience director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What is an experience director?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.
More about Experience Director jobs
What cities are hiring for Experience Director jobs? Cities with the most Experience Director job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Director jobs? States with the most job openings for Experience Director jobs include:
What job categories do people searching Experience Director jobs look for? The top searched job categories for Experience Director jobs are:
Experience Director jobs near you
Infographic showing various Experience Director job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 98% In-person, and 2% Remote job distribution.

Director of UX

Newfire Global Partners

Boston, MA • On-site, Remote

$180K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Director of UX
Department: UI/UX
Employment Type: Full Time
Location: US
Reporting To: Jonathan Abbett
Compensation: $180,000 - $230,000 / year
Description
Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world's most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm's track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.
We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.
Opportunity for impact
Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation.
We're seeking an experienced Director of User Experience to lead our embedded UX team serving a major healthcare technology client. In this role, you'll manage a growing team of UX professionals (currently 2 researchers and 5 designers) who work as the in-house UX function for a mid-sized, early-stage healthcare technology organization serving the health insurance market.
This is a high-impact leadership role where you'll drive design excellence, build strategic relationships with product and engineering leadership, and create the conditions for your team to do their best work. You'll report to our VP of User Experience and serve as the operational owner of the team - the connective tissue between strategy and delivery - while also rolling up your sleeves on critique, coaching, and day-to-day quality.
Role & responsibilities
  • Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
  • Conduct design and research critique, ensuring high-quality outputs across all projects
  • Review and approve research & design plans
  • Lead performance development and team growth
  • Foster a collaborative, supportive team culture where everyone feels set up for success
  • Build and maintain strong relationships with Product directors and Engineering directors
  • Work directly with the VP of Product on roadmap planning and UX prioritization
  • Collaborate with the VP of User Experience on overall UX strategy and practice evolution
  • Represent UX in cross-functional planning and decision-making
  • Participate in quarterly business reviews with client leadership
  • Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables
  • Manage project tracking system to provide real-time visibility into team workload and progress
  • Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas
  • Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery
  • Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities
  • Facilitate team rituals including weekly team meetings and twice-weekly critique sessions
  • Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority
  • Partner with Product on the shared product development lifecycle, from discovery through design and into build

You're a Perfect Match If You Have:
    • 5+ years in UX leadership roles, including experience as a Director or equivalent
    • Proven experience managing teams of 5-10 UX professionals, including both designers and researchers
    • Deep expertise in complex enterprise software for healthcare (experience with health insurance/payer systems strongly preferred)
    • Track record of success in an in-house product organization or deeply embedded consulting role
    • Experience managing geographically distributed or offshore teams
    • Demonstrated ability to build influential relationships with senior product and engineering leaders
    • Expert at design critique and providing actionable feedback that elevates quality
    • Strong facilitator who can drive alignment across cross-functional teams
    • Process-oriented with a toolkit of best practices ready to apply
    • Comfortable operating in ambiguous, fast-changing environments
    • Excellent at coaching UX professionals to grow their skills and impact
    • Experienced in research oversight and translating insights into design direction
    • Proactive problem-solver who removes obstacles for their team
    • Collaborative leader who builds trust and psychological safety
    • Results-driven with a focus on both delivery and team wellbeing
    • Passionate about healthcare and improving experiences for users in complex domains
    • Location: Fully remote; must be US-based, ideally in Eastern Time Zone (Boston area preferred)
    • Reports to: VP of User Experience
    • Team size: 7 direct reports (structure may evolve)
    • Travel: Some travel to Boston HQ or occasionally customer sites

The Offer
Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market driven, with a salary of $180,000 - $230,000. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees.
Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply