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Experience Manager Jobs (NOW HIRING)

Texascapitalbank

Experience Manager

San Antonio, TX

Minimum 5 years of experience in event coordination, hospitality management, or luxury client experience management * Exceptional organizational skills with meticulous attention to detail; ability to ...

Fresh Thyme

Experience Manager

Davenport, IA · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

Club Pilates

Experience Manager

Denton, TX · On-site

Position The Experience Manager will oversee all studio functionality from sales to studio operations. What Were Looking For * 2+ years of fitness sales or relevant sales experience preferred

Ulta Beauty, Inc.

Experience Manager

Burley, ID · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Muskogee, OK

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty

Experience Manager

Fond Du Lac, WI · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty

Experience Manager

Panama City Beach, FL · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Anaheim, CA · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Sandusky, OH · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty

Experience Manager

Rock Hill, SC · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Stamford, CT · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Ulta Beauty, Inc.

Experience Manager

Wellington, FL · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

Signature Aviation

Guest Experience Manager

Las Vegas, NV · On-site

$17.25 - $19.50/hr

As a Guest Experience Manager at one of the world's leading hospitality brands in private aviation, you play a vital role in delivering an exceptional, personalized service to every guest and ...

Ulta Beauty, Inc.

Experience Manager

Elizabethtown, KY · On-site

GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers ...

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Experience Manager information

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$24.5K

$59.5K

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How much do experience manager jobs pay per year?

As of May 30, 2026, the average yearly pay for experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

More about Experience Manager jobs
What cities are hiring for Experience Manager jobs? Cities with the most Experience Manager job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
Who are the top companies hiring for Experience Manager jobs? The top employers for Experience Manager jobs are:
What states have the most Experience Manager jobs? States with the most job openings for Experience Manager jobs include:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Guest Experience Manager

TBI AIRPORT MANAGEMENT INC.

Burbank, CA

$110K - $120K/yr

Other

Posted 7 days ago

Job description

Description

General Description:

Hollywood Burbank Airport is located in Burbank, California, in the Los Angeles metro area. The airport serves 6.2 million passengers a year. In October 2026, airport operations will move to a brand-new terminal located adjacent to the current facility. 

  • Under the direction of the Director of Communications and Air Service, the Guest Experience Manager will maintain strategic programs that ensure a safe, comfortable and enjoyable experience for travelers. This position is responsible for the development and implementation of those programs in coordination with the Marketing-Communications team and the needs of the new passenger terminal. 

Requirements

  TBI Airport Management, Inc.Hollywood Burbank AirportJob DescriptionGuest Experience Manager

Reports to: Director of Communications and Air Service

Status: Exempt 

Salary Range: $110,000 - $120,000 


General Description:

Hollywood Burbank Airport is located in Burbank, California, in the Los Angeles metro area. The airport serves 6.2 million passengers a year. In October 2026, airport operations will move to a brand-new terminal located adjacent to the current facility. 

Under the direction of the Director of Communications and Air Service, the Guest Experience Manager will maintain strategic programs that ensure a safe, comfortable and enjoyable experience for travelers. This position is responsible for the development and implementation of those programs in coordination with the Marketing-Communications team and the needs of the new passenger terminal. 


Essential Job Functions:

  • Develop and implement strategic direction and plans for Airport-wide programs which enhance the experience of travelers
  • Partner with Airport service providers, airlines, TSA, concessionaires, and other Airport related staff to establish customer satisfaction benchmarks, employee training guidelines and standards
  • Formulate and activate plans to mitigate negative customer impacts and collaborate with all affected airline and/or Airport departments including service providers to ensure a positive customer experience is valued and maintained
  • Establish and manage program goals, marketing strategies, and direct outreach to all Airport tenants and business partners
  • Monitor industry trends and expectations in customer experience programs and make recommendations to senior management for initiatives to be included in the Airport's program
  • Evaluate changes in passenger processing, Airport access and other Airport operational processes and assess impact on passengers
  • Work with Communications team on recruitment and engagement of volunteers for Airport Ambassadors and Waggage Claim (pet therapy) programs
  • Administer the annual ACI-ASQ Passenger Satisfaction Survey
  • Coordinate airport-wide events, seasonal decorations
  • Support Communications team on projects and events as needed
  • Perform other related duties as assigned

Minimum Qualifications:

  • 3+ years work experience in Communications, Marketing, Travel, Tourism, Hospitality or related industries preferred
  • Bachelor's Degree from accredited institution in related fields preferred 
  • Advanced skill in written communication (including business writing, instructions, descriptions, ideas, regulatory language, data presentations, analytical reports and studies) 
  • Excellent verbal and written communication skills for engaging diverse audiences, including passengers, staff, and senior leadership
  • Strong ability to lead, engage, and train staff in high-traffic, dynamic environments
  • Interpersonal skills to interact with all stakeholders in a customer service-oriented manner
  • Intermediate proficiency in Microsoft 365 applications (Outlook, Word, PowerPoint, Excel)
  • Aptitude in data analysis tools to interpret passenger satisfaction trends
  • Familiarity with airport operational procedures, security protocols, and passenger processing systems is a plus but not mandatory

Ability to:

  • Remain calm under pressure and resolve complex conflicts or complaints
  • Establish and maintain good working relationships with employees and other stakeholders
  • Exercise accuracy, discretion, good judgment, attention to detail, courtesy, tact, and patience
  • Manage multiple tasks/assignments simultaneously
  • Occasionally attend      functions/events scheduled beyond regular workday hours
  • Travel (by car and plane) for multiple days for work-related events (e.g. conferences)
  • Regularly move about to accomplish tasks or shift from one worksite to another 
  • Stand on your feet for prolonged periods
  • Lift objects up to 50 pounds

License and Special Requirements:

  • Possession of a valid California Driver's license
  • Obtain and maintain security clearance as required by role and TSA regulations

Schedule:

Full-time in-person, Monday - Friday 

9/80 work schedule (three-day weekend every other week)

Occasional work evenings and weekends 


Interested Candidates may apply by clicking the link below and completing the assessments:

Click Here to Apply 

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