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Experience Manager Jobs in Quebec (NOW HIRING)

Concept C. Shop

Performance et expérience client * Assurer l'atteinte des objectifs de vente et des indicateurs de performance. * Offrir une expérience client exceptionnelle et inspirante. * Intervenir dans les ...

École Vision Saint-Augustin

Poste de surveillant(e) à temps partiel, en anglais Le candidat retenu assumera les fonctions suivantes : * Superviser les élèves de la maternelle 5 ans à la 6e année (de 11h45 à 12h45) * Aider ...

goeasy

Creer une experience client de vente exceptionnelle en accueillant et en engageant les clients en personne, par telephone et par courriel. * Faire preuve de compassion et d'empathie envers nos ...

TRISTAN

... expérience client. Ce que vous aurez à faire : * Maximiser le rendement du magasin par une formation efficace du personnel et par la gestion de tous les aspects opérationnels du magasin;

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Experience Manager information

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and experience mapping to enhance engagement and satisfaction, frequently working with tools like CRM systems and customer journey platforms.

What are the most commonly searched types of Experience jobs in Quebec?

The most popular types of Experience jobs in Quebec are:

What cities in Quebec are hiring for Experience Manager jobs?

Cities in Quebec with the most Experience Manager job openings:

Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

chef(fe) de produit (UI/UX) - Product Manager (UI/UX)

Montreal, QC • On-site, Remote

OneSpan
Software Development • 501 - 1,000 employees
Learn more about OneSpanexternal

Full-time

Re-posted 28 days ago

Job description

Chez OneSpan, nous sommes specialises dans les solutions d'identite numerique et de lutte contre la fraude qui creent des experiences exceptionnelles et securisees. 

Nous sommes un leader mondial dans la fourniture de verifications d'identite a haute assurance, de signature de transactions, d'authentification, de securite mobile, de flux de travail simplifies par signature electronique et de collaboration video securisee pour les transactions virtuelles. Nos solutions favorisent la confiance qui garantit l'integrite des personnes et des artefacts associes aux accords et transactions numeriques dans les secteurs bancaire, financier, sante et professionnels. 

Nous recherchons un Chef de produit possedant une solide experience en UX/UI motive pour rejoindre notre equipe de gestion de produit OneSpan. Ce poste est ouvert aux candidats ayant residence a Montreal car il s'agit d'un role hybride. 

Ce que vous ferez: 

  • Maitrisez l'experience : Dirigez la conception de l'interface utilisateur et la strategie de l'experience utilisateur pour notre portefeuille d'accords numeriques de signature electronique. 
  • Conception & Prototype : Creer des wireframes haute fidelite, des prototypes interactifs et des maquettes soignees du concept au lancement. 
  • Faire evoluer le systeme : Maintenir et faire evoluer notre Systeme de Design afin d'assurer la coherence de la marque sur toutes les plateformes. 
  • Garantir l'accessibilite : Appliquer les normes WCAG 2.2 pour garantir une experience veritablement inclusive a tous les utilisateurs. 
  • Collaborer : Collaborez avec des chercheurs en gestion de produit, en ingenierie et en securite pour transformer des exigences de securite complexes et a enjeux eleves en interfaces elegantes et intuitives.  

Ce que vous apportez: 

  • Experience averee en tant que designer UX/UI, de preference dans des environnements d'entreprise, SaaS ou cybersecurite. 
  • Un portfolio solide mettant en avant des processus de conception de bout en bout pour des applications complexes et interactives. 
  • Expertise en Figma [ou equivalent moderne]. 
  • Connaissance approfondie des modeles de conception UI, des principes d'ergonomie et des normes d'accessibilite WCAG. 
  • Excellentes competences en communication pour traduire les exigences techniques en parcours utilisateurs elegants. 

Experience requise: 

  • Experience de travail etroit avec des chefs de produit et des equipes interfonctionnelles (ingenierie, marketing, donnees) dans des environnements agiles 
  • Solide comprehension du cycle de vie du produit et capacite a aligner les decisions de conception avec les objectifs metier et utilisateurs 
  • Capacite averee a traduire les exigences produits et les besoins des utilisateurs en solutions de conception intuitives 
  • Experience de la conduite et de l'application de recherches utilisateurs, de tests d'ergonomie et d'insights bases sur les donnees 

Exigences privilegiees: 

  • 3+ ans d'experience en conception B2B2C 
  • Experience dans les services financiers (banque, assurance, fintech) 
  • Licence en commerce, technologie ou domaine connexe 

Pourquoi nous rejoindre:

  • Impact : Influencer la securite de plus de 300 millions de points d'acces a l'international. 
  • Innovation : Faconner des solutions de securite pour les principales banques et entreprises. 
  • Culture : Travailler dans un environnement d'equipe global, hybride et solidaire a Montreal. 
  • Croissance : Remuneration competitive, avantages sociaux et developpement professionnel. 

OneSpan est un employeur offrant l'egalite des chances. Pour plus d'informations, veuillez consulter notre Centre de confidentialite. 

Avertissement :  Ce poste exige la maitrise d'une langue autre que le francais, car vous travaillerez en partenariat avec des clients internes et/ou externes hors du Quebec. 

______________________________________________________________________________________________________________________

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. 

We are a global leader in providing high-assurance identity verification, transaction signing, authentication, mobile security, simplified e-signature workflows, and secure video collaboration for virtual transactions. Our solutions enable trust that ensures the integrity of the people and artifacts associated with digital agreements and transactions across banking, financial services, healthcare, and professional services. 

We are seeking a motivated  Product Manager with a strong UX/UI background to join our OneSpan Product Management team. This position is open to candidates who have their residence in Montreal as it is a hybrid role. 

What You'll Do: 

  • Own the Experience:Lead the UI design and user experience strategy for our eSignature Digital Agreements portfolio. 
  • Design & Prototype:Create high-fidelity wireframes, interactive prototypes, and polished mockups from concept to launch. 
  • Evolve the System:Maintain and scale our Design System to ensure brand consistency across all platforms. 
  • Ensure Accessibility:Apply WCAG 2.2 standards to ensure a truly inclusive experience for all users.
  • Collaborate:Partner with product management, engineering, and security researchers to turn complex, high-stakes security requirements into elegant, intuitive interfaces. 

What You Bring: 

  • Proven experience as a UX/UI designer, preferably within enterprise, SaaS, or cybersecurity environments. 
  • A strong portfolio showcasing end-to-end design processes for complex, interactive applications. 
  • Expertise inFigma[or modern equivalent]. 
  • Deep knowledge of UI design patterns, usability principles, and WCAG accessibility standards. 
  • Excellent communication skills to translate technical requirements into elegant user journeys. 

Required Experience 

  • Experience working closely with Product Managers and cross-functional teams (engineering, marketing, data) in agile environments 
  • Strong understanding of product lifecycle and ability to align design decisions with business and user goals 
  • Proven ability to translate product requirements and user needs into intuitive design solutions 
  • Experience conducting and applying user research, usability testing, and data-driven insights 

Preferred Requirements 

  • 3+ years of B2B2C design experience 
  • Experience in financial services (banking, insurance, fintech) 
  • Bachelor's degree in business, technology, or related field 

Why Join Us 

  • Impact:Influence the security of over 300 million endpoints globally. 
  • Innovation:Shape security solutions for leading banks and enterprises. 
  • Culture:Work in a supportive, hybrid, global team environment in Montreal. 
  • Growth:Competitive compensation, benefits, and professional development. 

OneSpan is an Equal Opportunity employer. For more information, please visit our PrivacyCenter. 

Disclaimer: This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Quebec. 

 #LI-Hybrid
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