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Experience Manager Jobs (NOW HIRING)

EoS Fitness

Member Experience Manager

Houston, MN · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EŌS Fitness

Member Experience Manager

Simi Valley, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EoS Fitness

Member Experience Manager

Baldwin, MI

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EoS Fitness

Member Experience Manager

Cave Creek, AZ

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

Home Depot

Pro Experience Manager

Middletown, RI · On-site

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...

EōS Fitness

Member Experience Manager

Rancho Cucamonga, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

Basecamp Fitness

Member Experience Manager

Norwood, MA · On-site

Member Experience Manager Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place ® ! We are seeking a highly ...

EōS Fitness

Member Experience Manager

Fullerton, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

Five Below

Customer Experience Manager

Highland, IL · On-site

$18/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Five Below

Customer Experience Manager

Columbia, MO

$18/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Anytime Fitness

Member Experience Manager

Norwood, MA · On-site

Member Experience Manager An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members "get to a healthier place." The MXM serves as a 'guidance counselor' to all members ...

SpaDerma

Practice Experience Manager

Chicago, IL · On-site

$60K - $65K/yr

Practice Experience Manager Company Overview SpaDerma is a premier medical spa, specializing in Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare for over 20 years. Our expert team of ...

Aveanna Healthcare

Care Experience Manager

Hamilton, NJ

$45K - $60K/yr

As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day. Compensation: $45-48k base salary, plus ...

EŌS Fitness

Member Experience Manager

San Tan Valley, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Queen Creek, AZ: Signal Butte Rd / E Queen Creek Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...

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All JobsExperience Manager Jobs

Experience Manager information

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$24.5K

$59.5K

$116K

How much do experience manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What job makes $10,000 a month without a degree?

An Experience Manager typically earns less than $10,000 a month, but high-level roles in sales, real estate, or entrepreneurship can generate such income without a degree. Success in these fields often depends on skills, networking, and performance rather than formal education.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is the hardest month to get a job?

For an Experience Manager or similar roles, the hardest months to secure a job are typically during major holiday seasons like December and summer months when hiring slows down. Many companies delay hiring during these periods, making it more competitive and less active for job seekers. However, early in the year and during fiscal planning periods often see increased hiring activity.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What jobs pay 2000 a day?

Experience Managers typically do not earn $2000 a day; such high daily rates are more common in specialized consulting, executive coaching, or freelance roles in industries like finance, law, or technology. These positions often require extensive experience, advanced skills, and sometimes certifications, and may involve project-based or contract work with high compensation. Most standard managerial roles do not reach this level of daily pay.
More about Experience Manager jobs
What cities are hiring for Experience Manager jobs? Cities with the most Experience Manager job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Manager jobs? States with the most job openings for Experience Manager jobs include:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 48% Full Time, 41% Part Time, 9% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Member Experience Manager

Member Experience Manager

EoS Fitness

Houston, MN • On-site

Other

Posted 16 days ago

Job description

We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:

  • Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
  • Knowledge of tness industry operations, including membership management and billing processes.

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR certication within 30 days of employment. *
  • Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Apply