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Experience Manager Jobs (NOW HIRING)

Byrne Zizzi, CPA

Client Experience Manager

Aberdeen, MS · On-site

Looking for Candidates in Tupelo, Aberdeen, or Oxford The Client Success Experience Manager works alongside the team while leading the administrative group responsible for supporting both internal ...

AccorHotel

Guest Experience Manager

New York, NY

$90K/yr

At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey-curating personalized, meaningful experiences that embody the Faena spirit of art ...

ssagroup

Guest Experience Manager

New York, NY

$19.75 - $22.50/hr

Guest Experience Manager Reports to: General Manager The Guest Experience Manager is responsible for delivering 452 hospitality while driving growth through outstanding guest service and operational ...

Market My Market

Client Experience Manager

Charlotte, NC · On-site +1

$65K - $75K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life ...

BOOKVI

Guest Experience Manager

Houston, TX · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

Four Seasons

Guest Experience Manager

Jackson, WY

$18.75 - $21.25/hr

Guest Experience Manager Full Time Four Seasons Resort and Residences Jackson Hole Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Manager who is dedicated to ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

Better Talent

GUEST EXPERIENCE MANAGER

Kissimmee, FL · On-site

$52K - $55K/yr

As our Guest Experience Manager, your mission is to create unforgettable guest experiences that lead to 5-star reviews and lifetime memories for families that visit us from around the world. Working ...

Auberge Collection

Guest Experience Manager

Gardiner, NY

$17.25 - $19.50/hr

The Guest Experience Manager plays a pivotal role in shaping the guest experience at Wildflower Farms, setting the tone for both guests and team members alike. This position leads the Guest ...

Pinebrook

Guest Experience Manager

East Stroudsburg, PA · On-site

$40K - $44K/yr

Spruce Lake Ministries encourages persons from a variety of traditions to a deeper faith in God through Jesus Christ. In this peaceful setting in the heart of the Pocono Mountains in northeastern ...

Grouper

Member Experience Manager

New York, NY

Member Experience Manager LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE. Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a ...

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Experience Manager information

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$24.5K

$59.5K

$116K

How much do experience manager jobs pay per year?

As of May 31, 2026, the average yearly pay for experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

More about Experience Manager jobs
What cities are hiring for Experience Manager jobs? Cities with the most Experience Manager job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
Who are the top companies hiring for Experience Manager jobs? The top employers for Experience Manager jobs are:
What states have the most Experience Manager jobs? States with the most job openings for Experience Manager jobs include:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Client Experience Manager

Client Experience Manager

Volvo Cars Gilbert

Gilbert, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Audi Gilbert is searching for a dynamic and energetic Customer Experience Manager to lead our customer service initiatives and elevate the overall client journey. In this pivotal role, you will oversee customer interactions across multiple channels, ensuring a seamless and positive experience that fosters loyalty and satisfaction. Your leadership will inspire teams to deliver exceptional service while continuously analyzing feedback and implementing improvements to meet our high standards of excellence.

Responsibilities

  • Service Follow-Up. Conduct follow-up calls after service appointments to verify satisfaction.
  • Database Management. Maintain and update customer information in the CRM (Customer Relationship Management) system.
  • Appointment Setting. Schedule, confirm, and re-schedule service or sales appointments.
  • Survey Management. Encourage positive reviews and mention manufacturer surveys for new vehicle sales.
  • Engage with clients who have not serviced their vehicles in the last 12 months
  • Scanning documents to archive for document retention

Qualifications

  • 3+ years of experience in customer experience, customer service, or related role
  • Excellent communication and interpersonal skills
  • Experience with CRM systems, customer feedback platforms, and MS Office
  • Strategic thinking and problem-solving
  • Passion for building rapport and converting inquiries into appointments.
  • Goal-Oriented

We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:

  • Health, Dental, Vision Insurance
  • Life, Short & Long-term Disability Insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Discounts
  • Indoor heated and air-conditioned state-of-the-art facility and equipment

EEOC statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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