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Experience Manager Jobs (NOW HIRING)

twentysix

CX-UX Manager

Kansas City, MO · On-site

$113K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina desde una ejecución táctica hacia una función de gestión, orquestación y diseño estratégico.

New

EōS Fitness

Member Experience Manager

Addison, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Henderson, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

La Mirada, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

Home Depot

Operations Experience Manager

Mukwonago, WI · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.

EŌS Fitness

Member Experience Manager

West Covina, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager West Covina: S. Sunset Ave / I-10 EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

Aveanna Healthcare

Care Experience Manager

Clermont, FL · On-site

$40K/yr

Staffing Coordinator (Care Experience Manager) Join a Company That Puts People First! Aveanna Healthcare is one of the largest private-duty nursing companies in the nation and is continuing to grow.

EŌS Fitness

Member Experience Manager

North Hollywood, CA · On-site

$20.87 - $22.87/hr

Member Experience Manager North Hollywood: Laurel Canyon Blvd/Sylva EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

Quantifind

Web Experience Manager

Palo Alto, CA · On-site

Proven experience managing a website as a business-critical channel Technical Capabilities * Strong understanding of web fundamentals (HTML, CSS, JavaScript) * Understanding of UI/UX fundamentals ...

Home Depot

Pro Experience Manager

Biloxi, MS · On-site

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and ...

EōS Fitness

Member Experience Manager

Hurst, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

Hillpointe

Resident Experience Manager

Tolleson, AZ · On-site

RESIDENT EXPERIENCE MANAGER The Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is ...

New

EŌS Fitness

Member Experience Manager

Goleta, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Goleta: Vega Dr / Calle Real EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EoS Fitness

Member Experience Manager

Syracuse, NY

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

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All JobsExperience JobsExperience Manager Jobs

Experience Manager information

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$24.5K

$59.5K

$116K

How much do experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.
More about Experience Manager jobs
What cities are hiring for Experience Manager jobs? Cities with the most Experience Manager job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Manager jobs? States with the most job openings for Experience Manager jobs include:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

CX-UX Manager

twentysix

Kansas City, MO • On-site

$113K/yr

Other

Posted yesterday

New

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Sobre WPP

WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com.

Buscamos: CX-UX Manager ¿Qué harás?

  • Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina desde una ejecución táctica hacia una función de gestión, orquestación y diseño estratégico.

  • Liderar procesos de Discovery: Diseñarás y facilitarás procesos para entender problemas, necesidades y pain points, aplicando metodologías de Human-Centered Innovation, Design Thinking y Double Diamond.

  • Diseño de Experiencia: Guiarás la definición de customer journeys, arquitectura de información, wireframes y prototipos, asegurando la consistencia entre la experiencia del usuario y los objetivos de negocio.

  • Gestión Cross-functional: Colaborarás estrechamente con equipos de Data Analytics, Digital Insights, CRO, CRM, SEO y PM para convertir hallazgos de research en decisiones accionables y medibles.

  • Gestión y desarrollo de talento: Darás coaching, feedback y acompañamiento al equipo de UX/UI, promoviendo una cultura de colaboración, pensamiento crítico y mejora continua.

  • Gobernanza: Establecerás estándares, frameworks, rituales y buenas prácticas que permitan escalar la madurez operativa de la disciplina.

Skills requeridos:

  • Experiencia: 7+ años de experiencia comprobable en UX, CX, Service Design, Product Design o disciplinas relacionadas. Además de 2+ años de experiencia liderando equipos, células o prácticas de diseño/UX.

  • Licenciatura: Titulado en Diseño (Interacción, Gráfico, Industrial), Comunicación, Psicología, Ingeniería, Sistemas o carrera afín.

  • Conocimientos específicos:

  • Dominio avanzado en discovery research, research synthesis, journey mapping, service blueprints, context maps y problem framing.

  • Sólidos conocimientos en arquitectura de información, UX flows, wireframing y prototyping.

  • Experiencia en facilitación de workshops y sesiones de co‑creación.

  • Capacidad para priorizar iniciativas basadas en valor, impacto, viabilidad y esfuerzo.

  • Deseable: Experiencia en experimentación, CRO, analítica digital, customer lifecycle o ecosistemas data-driven.

  • Cursos / Certificaciones: Cursos, diplomados o certificaciones comprobables en UX/CX Research, Design Thinking, Service Design, Interacción o Metodologías Ágiles.

  • Idiomas: Inglés Avanzado (Indispensable para el rol).

¿Qué ofrecemos?

  • Modalidad de trabajo híbrido.

  • Herramienta de trabajo.

  • Remuneración competitiva.

  • Horario flexible.

  • Viernes cortos

  • Planes de desarrollo y crecimiento.

  • Ambiente de trabajo diverso e inclusivo.

En VML Nuestro proceso de atracción y selección de personal se realiza con igualdad y libre de cualquier acto de discriminación, conforme a lo establecido en la fracción III del Artículo 1 de la LFPED, a manera de ejemplo: por razón de identidad sexual, identidad de género, preferencia y orientación sexual, discapacidad, religión, estado civil, origen étnico, condición social o condiciones de salud, prohibiendo solicitar certificado de no embarazo, exámenes médicos; de gravidez y de VIH SIDA ni por ningún otro motivo.

En VML, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

Al hacer clic en 'Enviar solicitud', la información que ingrese a continuación se enviará a VML. Antes de continuar, le sugerimos que revise nuestra Política de Privacidad de Reclutamiento. Los residentes de California deben revisar nuestro Aviso de Privacidad de Reclutamiento de California.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

When you click 'Submit Application', this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it.

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