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Experience Director Jobs in Florida (NOW HIRING)

The Customer Experience Director is responsible for overseeing the end-to-end customer order fulfillment process while ensuring exceptional service, operational excellence, and customer satisfaction.

Activity Director

Plantation, FL · On-site

$18 - $24.75/hr

The Resident Experience Director is responsible for creating an active andsocial environment through the promotion of meaningful activities that are based onresidents' interests and needs.

Activity Director

Plantation, FL · On-site

$18.75 - $25.75/hr

The Resident Experience Director is responsible for general oversight of all aspects of the Activities Department, ensuring the standards are met and implemented daily. The Resident Experience ...

Resumes that do not reflect that experience will be rejected and candidates may not be able to ... Director - Hospitality Note - This position is working for a single unit restaurant located in Palm ...

Resumes that do not reflect that experience will be rejected and candidates may not be able to ... Director - Hospitality Note - This position is working for a single unit restaurant located in Palm ...

Experience Director (Restaurant General Manager) --fueling daily operations, coaching top-tier teams, and delivering unforgettable guest moments. You'll lead from the front and jump into the action ...

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Experience Director information

What is an experience director?

Experience Directors are senior professionals responsible for overseeing and shaping the overall user or customer experience within an organization. They collaborate across departments to ensure that every touchpoint—from digital products to in-person interactions—delivers a cohesive and positive experience. Experience Directors often lead teams of designers, strategists, and researchers, using data and feedback to guide improvements. Their work is crucial in building brand loyalty and ensuring customer satisfaction.

How does an experience director typically collaborate with cross-functional teams to drive user-centered initiatives?

As an Experience Director, you will frequently work alongside product managers, designers, developers, and marketing teams to ensure that user experience remains central throughout the project lifecycle. This collaboration often involves facilitating workshops, aligning on user personas, and translating business objectives into actionable design strategies. Effective communication and leadership skills are essential, as you’ll guide teams through design thinking processes and advocate for user needs while balancing stakeholder priorities. Regular cross-team meetings and iterative feedback sessions are common practices to maintain alignment and drive successful outcomes.

What are the key skills and qualifications needed to thrive as an experience director, and why are they important?

To thrive as an Experience Director, you need expertise in user experience (UX) design, strategic planning, and project management, often supported by a degree in design, marketing, or a related field. Familiarity with design thinking frameworks, UX research tools, prototyping software, and analytics platforms is typically required. Exceptional leadership, communication, and stakeholder management skills help drive cross-functional collaboration and inspire creative teams. These competencies are crucial for delivering cohesive, impactful experiences that meet both user needs and business objectives.

What is the difference between Experience Director vs Customer Experience Manager?

AspectExperience DirectorCustomer Experience Manager
CredentialsTypically requires extensive experience in customer experience, marketing, or related fields; often a bachelor's or master's degreeUsually holds a bachelor's degree in business, marketing, or related area; experience in customer service or experience management preferred
Work EnvironmentStrategic leadership role, often overseeing multiple teams and initiatives across departmentsOperational role focused on managing customer interactions and improving service processes
Industry UsageCommon in large corporations, marketing agencies, and brands emphasizing brand experienceWidely used in retail, hospitality, and service industries to enhance customer satisfaction

The Experience Director focuses on high-level strategy and overall brand experience, while the Customer Experience Manager handles day-to-day customer interactions and service improvements. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Experience jobs in Florida?

The most popular types of Experience jobs in Florida are:

What cities in Florida are hiring for Experience Director jobs?

Cities in Florida with the most Experience Director job openings:

Infographic showing various Experience Director job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Activities - Guest Experience Director

Landmark Holiday Beach Resort Condominium Association, Inc.

Panama City Beach, FL • On-site

$17 - $23/hr

Part-time

Re-posted 4 days ago


Job description

Landmark Resort

Activities-Guest Experience Director

POSITION:                           Activities-Guest Experience Director

STATUS:                              Non Exempt Part Time

HOURS:                               Part Time - Hours vary depending on activity schedule

 JOB SUMMARY:

The Activity-Guest Experience Director is responsible for implementing and overseeing all planned resort activities for our owners and guests to ensure they have the best experience possible at our timeshare property. We pride ourself in providing an excellent level of personalized service to all and memorable experience supplemented by a qualified person in this position.  This position requires a high level of creativity, motivated, communicative, engaging, exciting and personable personality that will elevate our owner/guest experience.   

PERSONAL CHARACTERISTICS:

The Activity-Guest Experience Director position requires a high energy level person with a positive, upbeat and a friendly personality.  This person must convey a promotional demeanor utilizing a friendly and approachable attitude to engage owners and guests.  You need to be able and comfortable performing multifaceted projects in conjunction with normal activities.  Must be well organized and display excellent customer service behavior at all times.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee may be required to setup/teardown activity related programs, maintain product delivery/storage, inventory/restocking, produce related materials, signage, decor, and related environments.  Utilize, setup and maintain related equipment or supplies for each activity.  Oversee promotional merchandise/materials program with creative marketable products, maintaining inventory control and sales.  The work environment is that of a typical Florida beach resort surroundings, including but not limited to working in the hot summer heat, humidity, light rain, occasional cool temperatures, working inside condos plus encountering multiple noise levels created by owners, guests and other people out and around on the beach area.  

Landmark Resort reserves the right to change job duties at any time the job description is not designed to cover every requirement of the job.