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Entry Level Telecom Jobs (NOW HIRING)

Ten4

Support Specialist I

Mount Laurel, NJ · On-site

$20 - $23/hr

Support Services Specialist I Entry-Level Telecom/Technical Support Role Ten4 | Reports to: Support Services Manager New to IT or looking to build a career in telecom technical support? This is a ...

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Ten4

Support Specialist I

Mount Laurel, NJ · On-site

$19 - $22/hr

Support Services Specialist I Entry-Level Telecom/Technical Support Role Ten4 | Reports to: Support Services Manager New to IT or looking to build a career in telecom technical support? This is a ...

TDS Telecom

Entry Level Sales Representative

Nampa, ID · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Hobbs, NM

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers--they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Billings, MT · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Hobbs, NM · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Helena, MT · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Helena, MT · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers--they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

TDS Telecom

Entry Level Sales Representative

Hobbs, NM · On-site

$100K/yr

At TDS Telecom , our Entry Level Sales Representatives are more than sellers-they're trusted advisors and community connectors. Every day, you'll be out in the field, meeting homeowners face-to-face ...

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Entry Level Telecom information

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How much do entry level telecom jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level telecom in the United States is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $20.43 per hour, depending on experience, location, and employer.

How to get a job in entry level telecom?

To get an entry-level telecom job, candidates should have a high school diploma or equivalent, develop basic technical skills, and gain familiarity with telecommunications equipment and systems. Certifications such as CompTIA A+ or Cisco CCNA can improve prospects, and hands-on experience through internships or entry-level positions is valuable. Strong communication skills and the ability to work in a team are also important for success in this field.

What are some common challenges faced by entry level telecom professionals, and how can they be overcome?

Entry-level telecom professionals often face challenges such as learning complex technical systems, adapting to fast-paced technological changes, and effectively communicating with cross-functional teams. To overcome these, it's helpful to seek mentorship from more experienced colleagues, actively participate in training sessions, and stay updated on industry trends. Building strong problem-solving skills and being proactive in asking questions can also help new hires quickly adapt and contribute to their teams.

How to start a career in entry level telecommunications?

To start a career in entry-level telecommunications, gain relevant skills through technical training or certifications such as CompTIA Network+ or Cisco CCNA, and develop a basic understanding of networking, cabling, and communication systems. Entry-level roles often require a high school diploma or equivalent, and on-the-job training is common. Building hands-on experience with tools and equipment can improve job prospects in this field.

What is an entry level telecom job?

Entry level telecom jobs are positions within the telecommunications industry that require minimal prior experience or specialized training. These roles often involve tasks such as installing or maintaining communication equipment, assisting with network setup, or providing customer support for telecom services. They serve as a starting point for individuals looking to build a career in telecommunications, offering on-the-job training and opportunities for advancement. Common job titles include telecom technician, customer service representative, and network support assistant.

What is the difference between Entry Level Telecom vs Telecom Technician?

AspectEntry Level TelecomTelecom Technician
Required CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; technical certifications often preferred
Work EnvironmentOffice settings, customer sites, remote workFieldwork, installation sites, maintenance locations
Employer & Industry UsageTelecom companies, service providers, network firmsTelecom service providers, installation companies, maintenance firms
Common Search & ComparisonYesYes

Entry Level Telecom roles typically involve basic support, customer service, and administrative tasks within the telecommunications industry. Telecom Technicians focus more on installing, repairing, and maintaining telecom equipment in the field. While both roles require some technical knowledge and certifications, Telecom Technicians usually need more hands-on technical skills and field experience. Understanding these differences helps job seekers identify the right entry point based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an entry level telecom professional?

To thrive as an Entry Level Telecom professional, you generally need a basic understanding of telecommunications systems, networking concepts, and a high school diploma or associate degree in a related field. Familiarity with tools such as network analyzers, cabling equipment, and customer management systems is common, and certifications like CompTIA Network+ can be advantageous. Strong problem-solving abilities, effective communication, and a willingness to learn help you stand out in this role. These skills are vital for ensuring reliable network performance, efficient troubleshooting, and excellent service to customers.
More about Entry Level Telecom jobs
What cities are hiring for Entry Level Telecom jobs? Cities with the most Entry Level Telecom job openings:
What are the most commonly searched types of Telecom jobs? The most popular types of Telecom jobs are:
What states have the most Entry Level Telecom jobs? States with the most job openings for Entry Level Telecom jobs include:
What job categories do people searching Entry Level Telecom jobs look for? The top searched job categories for Entry Level Telecom jobs are:
Entry Level Telecom jobs near you
Infographic showing various Entry Level Telecom job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,900 per year, or $19.2 per hour.

Support Specialist I

Ten4

Mount Laurel, NJ • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Support Services Specialist I
Entry-Level Telecom/Technical Support Role
Ten4  |  Reports to: Support Services Manager

New to IT or looking to build a career in telecom technical support? This is a great entry-level opportunity to launch your career with hands-on training, and a generous benefits package:
  • 3 weeks’ vacation time, 1 week sick time
  • 6 paid company holidays and 2 floating holidays
  • Extra PTO to take your birthday off
  • Health, dental and vision PLUS an HRA and generous employer contributions to the monthly premiums
  • 401(k) and Roth options with an annual discretionary employer contribution
  • Tuition reimbursement
This position is a hybrid role, with 2 days per week in our Mt. Laurel, NJ office. Training is Monday – Friday 8 am – 5 pm EASTERN time. Regular shifts after training is below, with occasional Saturday shifts for covering other team members:
  • Monday 11 am – 8 pm ET
  • Tuesday 8 am – 5 pm ET
  • Wednesday 8 am – 5 pm ET
  • Thursday 8 am – 5 pm ET
  • Friday 11 am – 5 pm ET

The wage rate for this role is $20/hr - $23/hr depending on experience.
Due to payroll and tax reasons, Ten4 can only accept candidates who reside in the following states: MD, NJ, PA, WV, VA, FL, MA, NC, KS, CO, UT, TX, WAJob SummaryThe Support Services Specialist I is an entry-level, front-line technical support role responsible for responding to tickets from Ten4 customers regarding SIP calling, network connectivity, and related telecom services. This position performs first-level diagnosis and troubleshooting, resolves straightforward issues within the Level 1 scope, and escalates more complex problems to Level 2 support or the appropriate internal team according to established procedures and SLA targets. The role requires clear, consistent communication with customers over the phone or email/ticketing system, and internal stakeholders from the moment a ticket is opened until it is fully resolved.Essential Duties and Responsibilities
  • Monitor the shared support queue continuously and respond to new tickets within SLA-defined response windows.
  • Respond to Level 1 support tickets, gathering the information needed to accurately log, categorize, and prioritize each ticket in the ticketing system.
  • Perform first-level troubleshooting of hosted SIP phone systems,
  • Diagnose basic network and connectivity issues affecting SIP Calls on the phone with a customer from their site, including checking WAN/LAN status, verifying router and switch connectivity, testing bandwidth/jitter/packet loss, and confirming QoS configuration.
  • Open, track, and follow up on trouble tickets with third-party carriers and service providers on behalf of customers when an issue originates outside Ten4's network, and relay carrier updates back to the customer.
  • Coordinate with other Ten4 departments as needed to investigate and resolve multi-team issues.
  • Maintain proactive, clear communication with customers throughout the life of a ticket, including status updates at agreed intervals and a final confirmation of resolution.
Education, Experience and Skills
  • High school diploma or equivalent required; Associate's degree or coursework in IT, telecommunications, or a related field preferred.
  • 0-1 years of experience in a help desk, call center, or technical support environment using a ticketing system such as Service Now; is preferred
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, routers/switches) and common troubleshooting techniques.
  • Familiarity with hosted VoIP/UCaaS platforms and basic telephony concepts (SIP trunking, call routing, voicemail) is a plus.
  • Demonstrated analytical thinking and problem-solving skills, with the ability to follow structured troubleshooting steps under time pressure.
  • Strong written and verbal communication skills with a customer-service focus, including the ability to explain technical issues to non-technical users.
  • Working knowledge of PCs and standard software applications, including Windows and Microsoft Office.
  • Comfortable using a ticketing/PSA system to log, track, and update support cases.
  • Strong organizational skills and the ability to manage multiple, often competing priorities to successful completion.
  • Ability to make sound, independent decisions within established policies, procedures, and SLA requirements.
  • Must be able to read, write and speak proficient English.
  • Must be authorized to work the United States for any employer.
About Ten4 & Ten4 Mobility LLCSince 1997, Ten4 has helped multi-site, multi-state businesses deploy effective, efficient, and easy-to-use telecom management solutions, spanning nationwide wired and wireless voice and data networks, billing services, and support monitoring. Ten4 operates on both sides of the telecom channel: Ten4 is a technology advisor, reselling third-party technology solutions along with Ten4 solutions directly to customers. Ten4 acts as a supplier, working with a network of partner-resellers to sell Ten4 branded solutions and managed services.
https://ten4.us/Equal Employment Opportunity PolicyTen4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

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