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5x5 Telecom

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Telecom Field Technician II

Pasadena, CA · On-site

$26 - $32/hr

At 5x5 Telecom , we're all about shaking things up in the telecom world! We're a dynamic team with a proven track record of making things happen, offering enterprise solutions including internet ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.

Crox Consulting Inc

Telecom Expense Analyst

New York, NY · On-site

$65 - $68/hr

SUMMARY OF THE FUNCTION/ROLE The Telecom Services & Expense Management Unit team provides Telecom Services support, Expense and Financial management support. The incumbent candidate will assist in ...

B+T Group

Telecom Civil Technician

Austin, TX · On-site

Telecom Civil Technician / Tower Construction Technician Austin, TX | Travel Required Build Wireless Infrastructure Across the Country B+T Group is hiring Telecom Civil Technicians / Tower ...

Whidbey Telecom

TELECOM CONSTRUCTION WORKER

Langley, WA · On-site

$19.75 - $26.75/hr

Whidbey Telecom is a community-focused provider, and this role helps keep our neighbors connected by supporting underground telecom construction across the island. You'll assist with site prep ...

Computer Futures

Senior Telecom Analyst

Houston, TX

The Telecom Support Specialist will be responsible for with all facets of the company's telecommunication needs. This includes a wide range of job duties including but not limited to, basic phone set ...

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Telecom information

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How much do telecom jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for telecom in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges telecom professionals face when managing large-scale network deployments?

Telecom professionals often encounter challenges such as coordinating between multiple teams, adhering to tight project timelines, and ensuring network reliability during large-scale deployments. Managing equipment logistics, integrating new systems with existing infrastructure, and troubleshooting unexpected issues are also frequent hurdles. Effective communication, strong project management skills, and the ability to adapt to rapidly changing technology are essential for overcoming these challenges and ensuring successful deployments.

What are the key skills and qualifications needed to thrive in telecom?

To thrive in Telecom, you need strong knowledge of telecommunications networks, signal processing, and industry standards, often backed by a degree in telecommunications, electronics, or a related field. Familiarity with network management tools, VoIP systems, and industry certifications like Cisco CCNA or CompTIA Network+ is highly valuable. Excellent problem-solving, communication, and teamwork skills set professionals apart in this field. These competencies are crucial for maintaining reliable connectivity, troubleshooting complex issues, and supporting technological advancements in the industry.

What is the difference between Telecom vs Network Technician?

AspectTelecomNetwork Technician
Required CertificationsFCC licenses, Telecom-specific certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecom companies, field sites, customer premisesData centers, server rooms, network installation sites
Industry UsageTelecommunications providers, service installationIT and networking companies, infrastructure setup

Telecom professionals focus on installing, maintaining, and repairing telecommunications systems, including phone and internet services. Network Technicians primarily work on computer networks, configuring hardware, and troubleshooting connectivity issues. While both roles involve network infrastructure, Telecom roles are more customer-facing and service-oriented, whereas Network Technicians focus on technical network setup and maintenance.

What is a telecom job?

Telecom jobs are positions within the telecommunications industry that involve the transmission of information over various types of technology, such as telephone lines, internet, satellites, and wireless networks. These jobs can range from network engineers and technicians to customer support representatives and project managers. Professionals in telecom work to install, maintain, and improve communication systems, ensuring reliable and efficient connectivity for businesses and consumers. The field requires knowledge of networking, electronics, and evolving communication technologies.
More about Telecom jobs
What cities are hiring for Telecom jobs? Cities with the most Telecom job openings:
What are the most commonly searched types of Telecom jobs? The most popular types of Telecom jobs are:
What states have the most Telecom jobs? States with the most job openings for Telecom jobs include:
Telecom jobs near you
Infographic showing various Telecom job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,000 per year, or $21.2 per hour.

Telecom Field Technician II

5x5 Telecom

Pasadena, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Join Our Team as a Telecom Field Technician II in Pasadena, CA!

Who We Are:
At 5x5 Telecom, we’re all about shaking things up in the telecom world! We’re a dynamic team with a proven track record of making things happen, offering enterprise solutions including internet, VoIP, and managed services that blow the competition out of the water. With millions of annual users, we’re the only carrier with redundancy at all on-net projects, meaning less downtime and lightning-fast installs (1-2 days – yeah, we’re that quick! ).

The Role: Telecom Field Technician II – Be the Backbone of Business Connectivity

Are you a hands-on tech expert who thrives in a fast-paced, service-driven environment? Do you have a passion for solving real-world network challenges and making systems run like clockwork? If you bring Network & Telecom Field support experience, strong troubleshooting skills, and the ability to think on your feet, we invite you to apply to join our team as a Telecom Field Technician II and make an immediate impact.

Position Overview

Reporting directly to the Director of Network Operations, the Field Telecommunications Technician 2 is a high-impact role designed for a resourceful expert who thrives at the intersection of physical infrastructure and logical networking.

In this role, you will move beyond basic support to own the deployment and stability of our enterprise network solutions. You aren’t just "making systems run"—you are performing high-level troubleshooting of Layer 2/3 environments, leading complex onsite installations (from fiber backhaul to microwave radio alignment), and ensuring that our 1–2 day "lightning-fast" install promise is met with precision. This position requires a technician who can work independently in the field, think critically under pressure, and serve as a technical mentor within the operations team.

Core Responsibilities

Advanced Network Support and Tier 2 Escalation

  • Tier 2 Troubleshooting: Act as the primary escalation point for complex network outages and performance issues, resolving tickets that require deep-dive diagnostics beyond Tier 1 capabilities.
  • Incident Management: Proactively monitor network health alerts and lead the response for service-affecting events to minimize downtime.
  • Root-Cause Analysis: Conduct thorough post-mortem analysis on systemic issues and implement permanent corrective actions to prevent recurrence.
  • On-Call Leadership: Participate in a rotating after-hours/weekend schedule, serving as the lead technical responder for emergency field repairs.

Precision Installation and Configuration

  • Full-Stack Deployment: Lead the onsite and remote configuration and installation of enterprise-grade routers, switches, microwave backhaul radios, and VoIP gateways.
  • RF and Wireless Engineering: Perform precision alignment of microwave links and conduct path analysis to ensure maximum throughput and stability.
  • Infrastructure Excellence: Execute and oversee complex fiber and copper cabling projects, utilizing OTDR and power meters to certify performance and reliability.
  • Field Logistics: Manage site-specific requirements, including ladder work, rooftop deployments, and hardware mounting, ensuring all work meets safety and aesthetic standards.

Network Integrity and Documentation

  • Infrastructure Audits: Lead scheduled maintenance, firmware upgrades, and hardware audits to ensure the network remains secure and optimized.
  • System Documentation: Create and maintain high-fidelity network diagrams, IP management logs, and site-specific configuration records.
  • Continuous Improvement: Identify performance bottlenecks and hardware trends, providing data-driven recommendations for infrastructure scaling and upgrades.

Technical Consultation and Training

  • Complex Problem Solving: Resolve high-level hardware and software conflicts via phone, email, or onsite visits, maintaining a solutions-focused approach under pressure.
  • Knowledge Transfer: Mentor junior technicians and develop internal "Standard Operating Procedures" (SOPs) to streamline team workflows.
  • Client Interface: Provide professional technical briefings to clients post-installation, ensuring they understand their new network environment.

Strategic Collaboration

  • Cross-Functional Synergy: Partner with the Network Engineering and IT teams to implement new technologies and resolve cross-platform technical hurdles.
  • Stakeholder Communication: Provide clear, concise technical updates to the Director of Network Operations and clients, translating complex issues into actionable information.

Qualifications

  • Experience: 3–5 years of hands-on experience in Network Field Operations or ISP Technical Support.
  • Networking Mastery: Understanding of Layer 2/3 protocols, including VLAN tagging, Subnetting, and TCP/IP troubleshooting.
  • RF & Fiber: Proven experience aligning Microwave Point-to-Point radios and testing Fiber/Copper with OTDR and power meters.
  • Hardware: Expertise configuring enterprise-grade routers and switches (e.g., Mikrotik, Ubiquiti, or Cisco).
  • Physical Requirements: Ability to lift 75 lbs and work comfortably at heights (ladders and rooftops).
  • Mobility: Valid Driver’s License and a reliable vehicle for travel to client sites.
  • Credentials: BICSI Certified preferred

Education

Associate's degree in a related field or equivalent professional experience preferred.

Why You’ll Succeed in This Role

This position is built for a sharp, resourceful technician who enjoys being in the field as much as in the office, solving problems, and working with the latest tech. You’ll thrive here if you’re equally comfortable in server closets, on rooftops, or supporting users remotely, always with the goal of keeping networks running smoothly and clients satisfied.

Ready to bring your technical expertise to a role where no two days are the same? Apply now and take your career to the next level as a Telecom Field Technician II

Why 5x5?
Not only are we a fast-growing, forward-thinking company, but we also offer an awesome compensation package. Think competitive salary & great incentives, health/dental/vision benefits, 401k matching, PTO, parking, a great gym (included) and even a cell reimbursement!

Company Description

At 5x5 Telecom, you won’t just have a job, you’ll make a real impact. We’re fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance-driven, and focused on results. If you want to grow your career while working on meaningful infrastructure, this is the place to do it.