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Telecommunications Agent Jobs (NOW HIRING)

52 Concepts

Telecommunications Sales Agent

Fresno, CA · On-site

Our Telecommunications Sales Agent position could be for you! Here at 22 Select, inc, we pride ourselves in our ability to connect directly with our customers and offer personalized, one-on-one sales ...

52 Concepts

Telecommunications Sales Agent

Fresno, CA · On-site

Our Telecommunications Sales Agent position could be for you! Here at 22 Select, inc, we pride ourselves in our ability to connect directly with our customers and offer personalized, one-on-one sales ...

St. Louis County

Telecommunications Analyst

Saint Louis, MO · On-site +1

$65K - $78K/yr

... agent users, skill groups, call queues, IVR scripts, operating schedules, and real-time monitoring ... Investigate, diagnose, and resolve telecommunication incidents, such as dropped calls, call routing ...

Olsson

QA/QC Agent Telecommunications

Oklahoma City, OK · On-site

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

John Staurulakis (jsitel.com)

ROW Agent

Nephi, UT · On-site

$25 - $33.75/hr

ROW Agent Department: OSP - Engineering & Design Employment Type: Full Time Location: Nephi, UT ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

Adscale Tech

WI · On-site

$50 - $70/hr

... des télécommunications en Wallonie et à Bruxelles? Nous vous offrons l'opportunité de ... Votre rôle En tant que Agent Design Office , vous serez responsable de la réalisation d'études ...

John Staurulakis, LLC

ROW Agent

Nephi, UT · On-site

$25 - $33.75/hr

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

Olsson

QA/QC Agent Telecommunications

Oklahoma City, OK · On-site

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

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Telecommunications Agent information

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$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Sep 6, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a telecommunications agent?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

What are the key skills and qualifications needed to thrive as a telecommunications agent?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by telecommunications agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

How to get into telecommunications agent with no experience?

To become a telecommunications agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as basic technical or customer support training. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to build industry-specific knowledge.
More about Telecommunications Agent jobs

What job categories do people searching Telecommunications Agent jobs look for?

The top searched job categories for Telecommunications Agent jobs are:

Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,208 per year, or $25.6 per hour.

Telecommunications Agent 1 - Switchboard

Penn State Health

Camp Hill, PA • On-site

$14.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Provide 24/7 telephone coverage for Penn State Health Holy Spirit Medical Center.

  • Assist callers courteously and compassionately, providing patient information and directions.

  • Activate emergency and non-emergency procedures and document appropriately.

Penn State Health rating

7.0

Company rating: 7.0 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.
Penn State Health - Holy Spirit Medical Center
Location: US:PA: Camp Hill
Work Type: Full Time
FTE: 1.00
Shift: Varied
Evening Shift Differential:$2.00/hour
Night Shift Differential:$2.50/hour
Hours: varied day shift and night shift hours
Recruiter Contact: Samantha Leiss at sleiss@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Provide 24/7 telephone coverage for PSH Holy Spirit Medical Center. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Send an email to reflect any emergent changes that may come in after hours.
MINIMUM QUALIFICATION(S):
  • High School Diploma or GED required

PREFERRED QUALIFICATION(S):
  • One (1) year related experience

WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
  • Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
  • Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH HOLY SPIRIT MEDICAL CENTER?
Penn State Health Holy Spirit Medical Center brings acute inpatient medical services to the greater Harrisburg region with outpatient and inpatient locations in Cumberland, Dauphin, Perry, and Northern York counties. The facility features 281 beds, a four-story Ortenzio Heart Center, and around-the-clock complex critical care for those suffering from life-threatening injuries.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

What Penn State Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Penn State Health

Sourced by ZipRecruiter

Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Hershey, PA, US

Year founded

1963

Social media

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