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Telecommunications Agent Jobs (NOW HIRING)

Bluebird Network

Purchasing Agent

Kansas City, MO

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Bluebird Network

Purchasing Agent

Farmington Hills, MI · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Bluebird Network

Purchasing Agent

Maplewood, MO

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

John Staurulakis (jsitel.com)

ROW Agent

Nephi, UT · On-site

$25 - $33.75/hr

ROW Agent Department: OSP - Engineering & Design Employment Type: Full Time Location: Nephi, UT ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

John Staurulakis (jsitel.com)

ROW Agent

Grand Junction, CO · On-site

$27 - $36.50/hr

ROW Agent Department: OSP - Engineering & Design Employment Type: Full Time Location: Grand ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

John Staurulakis, LLC

ROW Agent

Grand Junction, CO

$27 - $36.50/hr

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

John Staurulakis, LLC

ROW Agent

Nephi, UT

$25 - $33.75/hr

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

Bluebird Network

Purchasing Agent

Maplewood, MO · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Bluebird Network

Purchasing Agent

Farmington Hills, MI · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Bluebird Network

Purchasing Agent

Kansas City, MO · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

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All JobsTelecommunications Agent Jobs

Telecommunications Agent information

See salary details

$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Jul 24, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are telecommunications agents?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

What are the key skills and qualifications needed to thrive as a Telecommunications Agent, and why are they important?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by Telecommunications Agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.
More about Telecommunications Agent jobs
What job categories do people searching Telecommunications Agent jobs look for? The top searched job categories for Telecommunications Agent jobs are:
Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,208 per year, or $25.6 per hour.

Forward Deployed Engineer

Scaled Cognition

New York, NY • On-site

Full-time

Posted 26 days ago

Job description

Scaled Cognition is the world’s only model lab dedicated exclusively to customer experience and pioneering agentic models purpose-built for reliable action-taking enterprise applications. Backed by Khosla Ventures, the company’s flagship Agentic Pretrained Transformer (APT) eliminates hallucinations, enforces enterprise policies and increases reliability in real-world CX workflows. Founded by serial AI entrepreneurs, former Microsoft Corporate Vice President of Conversational AI Dan Roth, and UC Berkeley AI Professor Dan Klein, and built by a team of world-class PhD researchers and engineers, Scaled Cognition advances the science of agentic AI to deliver safe, policy-aligned automation that enterprises can trust.

As a Forward Deployed Engineer, you'll have significant autonomy to build, test, and deploy AI agents that solve real problems across industries. You'll work directly with customers to understand their challenges, collaborate with our research team to push the boundaries of what's possible, and partner with product and engineering to ship solutions that work.

This isn't about prompt engineering or wrapping existing LLMs. You'll be working with a novel model architecture that reasons deterministically—building the future of reliable AI agents from the ground up.

As a Forward Deployed Engineer at Scaled Cognition you will:

  • Design and build AI agents for customers across finance, healthcare, legal, operations, and more—tailored to their specific domain requirements

  • Work with the research team to expand our models' reasoning capabilities and add new domains of expertise

  • Partner directly with customers to iterate on implementations, gathering feedback that shapes our platform roadmap

  • Build robust evaluation frameworks to rigorously test agent performance and reliability across edge cases

  • Create reusable patterns and tools that make it easier to deploy agents in new domains

Example projects could include:

  • A multilingual banking support agent that handles account inquiries, financial transactions, and compliance workflows across 12+ languages

  • A retail agent that manages complex product customization requests, inventory checks, and order modifications in real-time

  • A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed

You might be the right person for the job if you:

  • Love working directly with customers and translating their needs into technical solutions

  • Are excited about building agentic systems and exploring what's possible at the frontier of AI capabilities

  • Thrive in ambiguous environments where you have the autonomy to define the path forward

Key Qualifications:

  • Have 3+ years of experience as a software engineer, with a track record of shipping production systems

  • Strong Python skills and familiarity with modern AI agent development

  • Previous experience in a customer-facing technical role (solutions engineer, forward deployed engineer, etc.)