Penn State Health - St. Joseph Medical Center Location: US:PA:Reading Work Type: Full Time FTE: 1.00 Shift: Day Hours: 9:30a-6:00p, every third weekend 7:00a-3:00p Recruiter Contact: Samantha Leiss ...
Penn State Health - St. Joseph Medical Center Location: US:PA:Reading Work Type: Full Time FTE: 1.00 Shift: Day Hours: 9:30a-6:00p, every third weekend 7:00a-3:00p Recruiter Contact: Samantha Leiss ...
Telecommunications Agent 1 - Switchboard
Camp Hill, PA · On-site
$14.75 - $18.75/hr
Penn State Health - Holy Spirit Medical Center Location: US:PA: Camp Hill Work Type: Full Time FTE: 1.00 Shift: Day Hours: Varied day shift hours Recruiter Contact: Samantha Leiss at sleiss ...
Telecommunications Agent 1 - Switchboard
Camp Hill, PA · On-site
$14.75 - $18.75/hr
Penn State Health - Holy Spirit Medical Center Location: US:PA: Camp Hill Work Type: Full Time FTE: 1.00 Shift: Day Hours: Varied day shift hours Recruiter Contact: Samantha Leiss at sleiss ...
Forward Deployed Engineer
New York, NY · On-site
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
Quick apply
Forward Deployed Engineer
New York, NY · On-site
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
Quick apply
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
Forward Deployed Engineer
New York, NY · On-site
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
Forward Deployed Engineer
New York, NY · On-site
A telecommunications agent that diagnoses hardware issues, walks customers through troubleshooting steps, and escalates to technicians when needed You might be the right person for the job if you:
Telecommunications Specialist - Community Hospitals
Boston, MA · On-site
$62K - $91K/yr
Telecommunications Specialist Department: Community Hospitals Schedule: Full Time ESSENTIAL ... and agent configuration * Meets with department management and consultants to assess ...
Telecommunications Specialist - Community Hospitals
Boston, MA · On-site
$62K - $91K/yr
Telecommunications Specialist Department: Community Hospitals Schedule: Full Time ESSENTIAL ... and agent configuration * Meets with department management and consultants to assess ...
Solutions Engineer, Telecommunications
Richmond, VA · On-site +1
Are you a leader, mentor, and change agent? This position provides the opportunity to support global business development of the VertiGIS telecommunications solutions portfolio by defining and ...
Solutions Engineer, Telecommunications
Richmond, VA · On-site +1
Are you a leader, mentor, and change agent? This position provides the opportunity to support global business development of the VertiGIS telecommunications solutions portfolio by defining and ...
Telecommunications Specialist Department: Community Hospitals Schedule: Full Time ESSENTIAL ... and agent configuration * Meets with department management and consultants to assess ...
Telecommunications Specialist Department: Community Hospitals Schedule: Full Time ESSENTIAL ... and agent configuration * Meets with department management and consultants to assess ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
... Telecommunications infrastructure, Unified Communications and contact center technologies ... Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ...
ROW Agent
Grand Junction, CO · On-site
$27 - $36.50/hr
ROW Agent Department: OSP - Engineering & Design Employment Type: Full Time Location: Grand ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...
ROW Agent
Grand Junction, CO · On-site
$27 - $36.50/hr
ROW Agent Department: OSP - Engineering & Design Employment Type: Full Time Location: Grand ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...
Customer Service Representative
$16.50 - $22.50/hr
... Agent to Receive Notification of Claimed Infringement Read Our Privacy Policy Read our Network Management Policy Hamilton.net User Agreement Copyright 2023 Hamilton Telecommunications, Aurora, NE ...
Customer Service Representative
$16.50 - $22.50/hr
... Agent to Receive Notification of Claimed Infringement Read Our Privacy Policy Read our Network Management Policy Hamilton.net User Agreement Copyright 2023 Hamilton Telecommunications, Aurora, NE ...
ROW Agent
$25 - $45/hr
... telecommunications initiatives that expand connectivity and drive digital inclusion--while ... As a ROW Agent , you will be responsible for securing and managing rights-of-way, permits, and land ...
Quick apply
ROW Agent
$25 - $45/hr
... telecommunications initiatives that expand connectivity and drive digital inclusion--while ... As a ROW Agent , you will be responsible for securing and managing rights-of-way, permits, and land ...
ROW Agent
$27 - $36.50/hr
JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...
ROW Agent
$27 - $36.50/hr
JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...
... telecommunications initiatives that expand connectivity and drive digital inclusion--while ... Position Overview As a ROW Agent , you will be responsible for securing and managing rights-of-way ...
Quick apply
... telecommunications initiatives that expand connectivity and drive digital inclusion--while ... Position Overview As a ROW Agent , you will be responsible for securing and managing rights-of-way ...
Telecommunications Agent information
See salary details
$21.5K - $28.5K
3% of jobs
$28.5K - $35.5K
6% of jobs
$35.5K - $42.5K
13% of jobs
$43K is the 25th percentile. Wages below this are outliers.
$42.5K - $49.5K
37% of jobs
$53.3K is the 75th percentile. Wages above this are outliers.
$49.5K - $56.5K
29% of jobs
$56.5K - $63.5K
3% of jobs
$63.5K - $70.5K
2% of jobs
$70.5K - $77.5K
2% of jobs
$77.5K - $84.5K
2% of jobs
$84.5K - $91.5K
1% of jobs
$91.5K - $98.5K
1% of jobs
$21.5K
$53.2K
$98.5K
How much do telecommunications agent jobs pay per year?
As of Jun 22, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.
What are telecommunications agents?
Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.
What is the difference between Telecommunications Agent vs Customer Service Representative?
| Aspect | Telecommunications Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; certifications in telecom systems | High school diploma; customer service training |
| Work Environment | Call centers, telecom offices | Call centers, retail, office settings |
| Industry Usage | Telecom companies, service providers | Various industries including retail, finance |
| Search/Comparison Intent | Focus on telecom-specific roles | Broader customer service roles |
Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.
What are the key skills and qualifications needed to thrive as a Telecommunications Agent, and why are they important?
To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.
What are some common challenges faced by Telecommunications Agents and how can they be effectively managed?
Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.
More about Telecommunications Agent jobs
What job categories do people searching Telecommunications Agent jobs look for? The top searched job categories for Telecommunications Agent jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Penn State Health rating
7.0
Based on 244 frontline employees who took The Breakroom Quiz
404th of 875 rated healthcare providers
Job description
Penn State Health - St. Joseph Medical Center
Location: US:PA:Reading
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 9:30a-6:00p, every third weekend 7:00a-3:00p
Recruiter Contact: Samantha Leiss at sleiss@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Provide 24/7 telephone coverage for PSH St Joseph Hospital. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Updating scheduling app to reflect any emergent changes that may come in after hours.
MINIMUM QUALIFICATION(S):
PREFERRED QUALIFICATION(S):
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?
St. Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Location: US:PA:Reading
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 9:30a-6:00p, every third weekend 7:00a-3:00p
Recruiter Contact: Samantha Leiss at sleiss@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Provide 24/7 telephone coverage for PSH St Joseph Hospital. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Updating scheduling app to reflect any emergent changes that may come in after hours.
MINIMUM QUALIFICATION(S):
- High school diploma or GED Required
PREFERRED QUALIFICATION(S):
- 1 year related experience
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?
St. Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
What Penn State Health employees say
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Get the full story on Breakroom
About Penn State Health
Sourced by ZipRecruiter
Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Hershey, PA, US
Year founded
1963