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Telecommunications Agent Jobs (NOW HIRING)

Olsson

QA/QC Agent Telecommunications

Tulsa, OK · On-site

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of ... As a Call Center Agent, you will serve as a frontline point of contact for NHC's business customers ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of ... As a Call Center Agent, you will serve as a frontline point of contact for NHC's business customers ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

Dinsmore

Patent Agent

San Diego, CA · On-site

Dinsmore is seeking a Patent Agent in the Computer Science or Computer Engineering field to join ... Experience in telecommunications and, particularly, 3GPP standards preferred * Bachelor of Science ...

DFT Communications

Be Seen First

Customer Experience Agent

Fredonia, NY · On-site

$44K - $52K/yr

Customer Experience Agent Position Summary The CX Agent provides customer service, technical ... Knowledge or experience with broadband, telecommunications, networking, voice, and VoIP ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

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Telecommunications Agent information

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$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Sep 6, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a telecommunications agent?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

What are the key skills and qualifications needed to thrive as a telecommunications agent?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by telecommunications agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

How to get into telecommunications agent with no experience?

To become a telecommunications agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as basic technical or customer support training. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to build industry-specific knowledge.
More about Telecommunications Agent jobs

What job categories do people searching Telecommunications Agent jobs look for?

The top searched job categories for Telecommunications Agent jobs are:

Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,208 per year, or $25.6 per hour.

QA/QC Agent Telecommunications

Olsson

Tulsa, OK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago

Job description

Company Description

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.

We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.

Job Description

Olsson is offering a unique opportunity to work directly with the world's largest technology companies as a QA/QC Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry standards. Acting as an extension of the Owner's team, you'll monitor daily construction activities, inspect system installations, and help maintain quality from the ground up. We're looking for someone who is detail-oriented, enjoys working in fast-paced field environments, and has strong knowledge— and a willingness to continue to learn—about telecommunications and connectivity systems. Comfort with construction software across various platforms and devices is a strong plus.

You will work in all types of terrain and weather conditions. This role will require working on a confidential job site in Tulsa, OK. We have one current opening and will consider candidates who are based in Tulsa, OK or who are looking to relocate to Tulsa. 

Qualifications

You are passionate about:

  • Working collaboratively with others.
  • Having ownership in the work you do.
  • Using your talents to positively affect communities.

You bring to the team:

  • Strong written and verbal communication skills.
  • Team‑oriented mindset; collaborative and dependable.
  • Excellent interpersonal, analytical, and problem‑solving abilities.
  • Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work
  • Ability to contribute and work well on a team
  • Investigation and troubleshooting of problems to find solutions
  • 6+ years of Telecommunications experience, with construction and fiber optics installation background (required)
  • 2+ years of experience with construction QA/QC, preferably in a Data Center or similar environment (preferred)
  • Understanding of BICSI and similar cabling standards (preferred)
  • Strong knowledge base of installations, both ISP and OSP (preferred)
  • Ability to work in a constant state of alertness in a safe manner. 
  • Valid driver's license with a clean motor vehicle (MVR) record 
  • Ability to lift and carry up to 50 pounds 

#LI-DD1

Additional Information

Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.

As an Olsson employee, you will:

  • Receive a competitive 401(k) match
  • Be empowered to build your career with tailored development paths
  • Have the possibility for flexible work arrangements
  • Engage in work that has a positive impact on communities
  • Participate in a wellness program promoting balanced lifestyles

In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.

Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.

For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.