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Telecommunications Agent Jobs (NOW HIRING)

John Staurulakis, LLC

ROW Agent

Nephi, UT · On-site

$25 - $33.75/hr

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

John Staurulakis, LLC

ROW Agent

Nephi, UT

$25 - $33.75/hr

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team ... Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication ...

Olsson

QA/QC Agent - Telecommunications

Tulsa, OK · On-site

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

Apex Sales Team Inc

Client Sales Agent

Dublin, OH · On-site

$45K - $60K/yr

Our team is currently hiring a Client Sales Agent to join our growing telecommunications campaign. This role is designed for candidates who are new to sales and want hands on training while working ...

Apex Sales Team Inc

Client Sales Agent

Dublin, OH · On-site

$45K - $60K/yr

Our team is currently hiring a Client Sales Agent to join our growing telecommunications campaign. This role is designed for candidates who are new to sales and want hands on training while working ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

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All JobsTelecommunications Agent Jobs

Telecommunications Agent information

See salary details

$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Jun 22, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are telecommunications agents?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

What are the key skills and qualifications needed to thrive as a Telecommunications Agent, and why are they important?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by Telecommunications Agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.
More about Telecommunications Agent jobs
What job categories do people searching Telecommunications Agent jobs look for? The top searched job categories for Telecommunications Agent jobs are:
Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $53,208 per year, or $25.6 per hour.

ROW Agent

John Staurulakis, LLC

Nephi, UT • On-site

$25 - $33.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

JSI invites you to join our team as a Right of Way (ROW) Agent on our Engineering and Design Team in our Nephi, UT office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
 As a ROW Agent, you will be responsible for securing and managing rights-of-way, permits, and land access agreements to support broadband infrastructure deployment. In this role, you will collaborate with engineers, surveyors, landowners, and local jurisdictions to ensure projects are executed efficiently and compliantly. This is not a remote position and would require you to work in our Nephi, UT office.
  • Review engineering drawings and construction plans, coordinating closely with engineering teams to determine ROW and permitting needs.
  • Identify and secure the necessary permits and easements from federal, state, county, city, and private landowners.
  • Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication operations.
  • Serve as a liaison between clients, property owners, local agencies, and permitting entities.
  • Maintain accurate and organized records of all transactions and documentation.
  • Travel and a reliable vehicle are required. 
  • Minimum of two (2) years of experience in right-of-way acquisition for telecom and related infrastructure projects.
  • Knowledge of all aspects of ROW for telecommunications projects and a solid understanding of general regulatory and legal issues.
  • Strong communication, negotiation, and organizational skills.
  • High school diploma or GED.
  • U.S. Citizenship or permanent resident status.
  • Bachelor's degree in Real Estate, Business, Engineering, or related field (or equivalent experience).
  • High school diploma or GED required.
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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