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Telecommunications Agent Jobs (NOW HIRING)

Bluebird Network

Purchasing Agent

Kansas City, MO · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Bluebird Network

Purchasing Agent

Farmington Hills, MI · On-site

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and ... Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative ...

Olsson

QA/QC Agent Telecommunications

Oklahoma City, OK · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

Olsson

QA/QC Agent Telecommunications

Tulsa, OK

... Agent. In this role, you'll be on-site at active construction projects, ensuring that connectivity and telecommunications systems are installed correctly and meet all design, code, and industry ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

City of New York

Service Desk Agent

Brooklyn, NY

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

$80K - $90K/yr

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

City of New York

Service Desk Agent

Brooklyn, NY

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... DNI TELECOMMUNICATIONS ASSOCIATE ( - 20246 Qualifications 1. A baccalaureate degree from an ...

Burr & Forman

Patent Agent

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ideal candidate will have a degree in electrical engineering and experience in telecommunications, integrated circuits or related technologies. * Patent Agent applicants must be a registered patent ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Experience within the telecommunications industry is a plus * Strong problem-solving and ...

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Telecommunications Agent information

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$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Aug 14, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a telecommunications agent?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

How to get into a telecommunications agent role with no experience?

To start as a telecommunications agent with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and some companies provide on-the-job training; obtaining relevant certifications in telecommunications or customer service can also improve your chances.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

What are the key skills and qualifications needed to thrive as a telecommunications agent?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by telecommunications agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.
More about Telecommunications Agent jobs

What job categories do people searching Telecommunications Agent jobs look for?

The top searched job categories for Telecommunications Agent jobs are:

Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,208 per year, or $25.6 per hour.

Purchasing Agent

Bluebird Network

Kansas City, MO • On-site

Full-time

Re-posted yesterday

Job description

Description
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Purchasing Agent to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.
POSITION PURPOSE:
The Purchasing Agent is responsible for sourcing, negotiating, and procuring materials and services that support outside plant construction and maintenance activities. This role partners closely with engineering, construction, and field operations teams to ensure timely availability of fiber, conduit, handholes, and related telecom infrastructure materials while optimizing cost, quality, and delivery performance.
Requirements
QUALIFICATIONS:
REQUIRED:
  • 3+ years of procurement or purchasing experience, preferably in telecom or construction
  • Strong working knowledge of OSP materials, fiber construction processes, and telecom infrastructure
  • Experience managing purchase orders tied to construction or capital projects
  • Demonstrated ability to negotiate pricing and manage vendor relationships
  • Proficiency in Excel and procurement/ERP systems
  • Strong attention to detail and ability to manage multiple projects simultaneously

PREFERRED:
  • Experience supporting fiber network builds or data center connectivity projects
  • Knowledge of CAPEX vs. OPEX classification and telecom project cost structures
  • Familiarity with telecom supply markets and major OSP suppliers
  • Experience working with work order-based procurement environments

Apply