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Telecommunications Agent Jobs (NOW HIRING)

Burr & Forman

Patent Agent

Charlotte, NC · On-site

Ideal candidate will have a degree in electrical engineering and experience in telecommunications, integrated circuits or related technologies. * Patent Agent applicants must be a registered patent ...

MNF Global

EE/CS Patent Agent

Chicago, IL · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Telecommunications and wireless technologies * Signal processing * Electronic circuit design

New

MNF Global

EE/CS Patent Agent

Boston, MA · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Telecommunications and wireless technologies * Signal processing * Electronic circuit design

New

MNF Global

EE/CS Patent Agent

Washington, DC · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Telecommunications and wireless technologies * Signal processing * Electronic circuit design

New

MNF Global

EE/CS Patent Agent

Philadelphia, PA · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Telecommunications and wireless technologies * Signal processing * Electronic circuit design

New

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All JobsTelecommunications Agent Jobs

Telecommunications Agent information

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$21.5K

$53.2K

$98.5K

How much do telecommunications agent jobs pay per year?

As of Jul 24, 2026, the average yearly pay for telecommunications agent in the United States is $53,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are telecommunications agents?

Telecommunications agents are professionals who handle communication services for organizations or clients, often managing telephone, email, and other messaging systems. They are responsible for routing calls, providing information, and ensuring that messages reach the appropriate recipients. Telecommunications agents may also troubleshoot communication issues and maintain records of communications. Their role is crucial in ensuring smooth and efficient information flow within and outside an organization.

What is the difference between Telecommunications Agent vs Customer Service Representative?

AspectTelecommunications AgentCustomer Service Representative
CredentialsHigh school diploma; certifications in telecom systemsHigh school diploma; customer service training
Work EnvironmentCall centers, telecom officesCall centers, retail, office settings
Industry UsageTelecom companies, service providersVarious industries including retail, finance
Search/Comparison IntentFocus on telecom-specific rolesBroader customer service roles

Telecommunications Agents specialize in handling telecom-specific inquiries, troubleshooting, and service setup, often requiring telecom certifications. Customer Service Representatives have a broader scope, assisting customers across various industries with general inquiries. While both roles involve call center work, Telecommunications Agents focus on telecom products and services, making their skills more specialized.

What are the key skills and qualifications needed to thrive as a Telecommunications Agent, and why are they important?

To thrive as a Telecommunications Agent, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and call center technologies is typically required. Patience, active listening, and problem-solving abilities help agents provide outstanding service and address customer concerns effectively. These skills are crucial for ensuring clear communication, customer satisfaction, and efficient handling of high call volumes in a fast-paced environment.

What are some common challenges faced by Telecommunications Agents and how can they be effectively managed?

Telecommunications Agents often encounter high call volumes and must handle a variety of customer inquiries, sometimes under tight time constraints. Maintaining composure and delivering clear, accurate information is essential, especially when dealing with frustrated or confused customers. Effective agents use active listening, adhere to established protocols, and leverage available support tools to resolve issues efficiently. Regular training and teamwork also help agents stay updated on procedures, making it easier to manage workload and stress.
More about Telecommunications Agent jobs
What job categories do people searching Telecommunications Agent jobs look for? The top searched job categories for Telecommunications Agent jobs are:
Telecommunications Agent jobs near you
Infographic showing various Telecommunications Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,208 per year, or $25.6 per hour.
Patent Agent

Patent Agent

Burr & Forman

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Burr & Forman LLP has an immediate opening in our Charlotte, NC office for a full-time Patent Agent. This position handles patent prosecution matters in addition to drafting applications and responding to office actions. The ideal candidate should possess strong organizational and communication skills. This position offers an opportunity to contribute significantly to the legal team while managing a variety of responsibilities.
MAJOR CONTRIBUTIONS
  • Draft new patent applications, which may involve meeting with inventors to identify new innovations and extracting details of inventions and general and specific technologies
  • Draft responses to communications from U.S. and foreign patent offices
  • Identify and analyze complex patent applications and problems of a patent application
  • Communicate with clients, vendors, and PTO and agency personnel
  • Other responsibilities as needed

THE ESSENTIALS
  • Bachelor's degree in science or engineering. Ideal candidate will have a degree in electrical engineering and experience in telecommunications, integrated circuits or related technologies.
  • Patent Agent applicants must be a registered patent agent with the U.S. Patent and Trademark Office.
  • Superior investigative and problem resolution skills required.
  • Highly organized, detail-oriented, and proactive, with a desire to take ownership.
  • Balance competing priorities and work effectively in a fast-paced environment, exercising patience and professionalism during stressful situations.
  • Strong verbal and written communication skills.
  • Interpersonal skills to communicate with diverse group of attorneys, staff and clients in person, electronically and by phone.
  • Technical and analytical skills necessary to conduct complex and detailed analysis of patent-related matters.

ADDITIONAL INFORMATION
This position is a unique opportunity to join a firm that prioritizes our clients, colleagues, and communities. If you're a service-minded professional with intellectual curiosity and excellent work ethic, please consider joining our team.
Burr & Forman LLP provides a wide range of benefits designed to support our employees and families including comprehensive health insurance, dental and vision insurance, group term life and disability insurance, a 401(k) retirement plan and retirement planning services, paid time off, and free wellness and mental health services among other benefits.
The salary range for this position reflects a reasonable estimate of the range of compensation. Actual compensation is based on a number of factors, including but not limited to, education, work experience, geographic location, skills and competencies, industry knowledge, job responsibilities, market considerations and other business considerations.
Equal Opportunity Employer
Burr & Forman is an equal opportunity employer and is committed to recruiting, hiring, developing, and promoting lawyers and staff without regard to age, race, color, religion, sex, gender, national origin, sexual orientation, military and protected veteran status, gender identity or expression, transgender status, sex stereotyping, pregnancy, genetic information, disability, or any other protected characteristic.
Please view Equal Employment Opportunity, E-Verify, and other related posters at www.burr.com/careers/working-at-burr.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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