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Entry Level Service Advisor Jobs (NOW HIRING)

Summit Toyota

EXPRESS MAINTENANCE ADVISOR

Akron, OH · On-site

Service Advisor We need an entry level Service Advisor who has a desire to grow in the automtive service industry. Must be able to greet guests, schedule appointments and act as a liaison between ...

Summit Toyota

EXPRESS MAINTENANCE ADVISOR

Akron, OH · On-site

Service Advisor We need an entry level Service Advisor who has a desire to grow in the automtive service industry. Must be able to greet guests, schedule appointments and act as a liaison between ...

TEC Equipment, Inc.

Service Advisor

Coburg, OR · On-site

Overview Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing ...

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Entry Level Service Advisor information

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$12

$25

$45

How much do entry level service advisor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.
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Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Entry-Level Service Advisor Trainee / Porter at Livermore Ford Lincoln Alfa Romeo Maserati

Livermore Ford

Livermore, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Start Your Automotive Career with Opportunities for Growth

Livermore Ford Lincoln Alfa Romeo Maserati is seeking a motivated, customer-focused individual to join our Service Department as an Entry-Level Service Advisor Trainee / Porter. This position is designed for individuals looking to begin a career in the automotive industry with the opportunity to grow into a Service Advisor role through hands-on training and mentorship.

We believe in promoting from within and developing future leaders. If you have a positive attitude, strong work ethic, excellent customer service skills, and a desire to learn, we want to hear from you.

What You'll Do

Porter Responsibilities:

  • Greet customers in a friendly and professional manner.
  • Assist with vehicle check-in and service lane organization.
  • Move customer and dealership vehicles safely throughout the property.
  • Maintain cleanliness and organization of the service drive and customer waiting areas.
  • Deliver completed vehicles to customers and assist with vehicle pick-up.
  • Perform vehicle walk-arounds and basic inspections.
  • Assist technicians and service advisors with daily operations.
  • Shuttle vehicles as needed.
  • Support the service team in providing an exceptional customer experience.

Service Advisor Training Responsibilities:

  • Learn dealership service processes and procedures.
  • Shadow experienced Service Advisors.
  • Assist with appointment scheduling and customer communications.
  • Learn how to create repair orders and document customer concerns.
  • Develop knowledge of maintenance recommendations and repair services.
  • Learn manufacturer maintenance schedules for Ford, Lincoln, Alfa Romeo, and Maserati vehicles.
  • Build communication and sales skills necessary to become a Service Advisor.

Qualifications

Strong customer service and communication skills.

Positive attitude and willingness to learn.

Professional appearance and demeanor.

Ability to work in a fast-paced environment.

Team-oriented mindset.

Valid California driver's license with a clean driving record.

Ability to operate both automatic and manual transmission vehicles is required

Physical Requirements

Ability to stand, walk, and move throughout the dealership for extended periods.

Ability to enter and exit vehicles repeatedly throughout the day.

Ability to lift up to 25 pounds occasionally.

Ability to work both indoors and outdoors in varying weather conditions.

Growth Opportunity

This position is designed as a career development opportunity. Successful team members who demonstrate strong customer service skills, reliability, and a willingness to learn will have the opportunity to advance into a Service Advisor position and continue growing within the organization.

 

Why Join Livermore Ford Lincoln Alfa Romeo Maserati?

Career advancement opportunities

Promote-from-within culture

Ongoing training and development

Supportive team environment

Employee discounts

Competitive compensation based on experience

Opportunity to work with world-class automotive brands

Free College education courses for employees and their family members

Benefits:

  • Medical
  • Vision
  • Dental
  • 401K
  • Paid Vacation
  • Training
  • Free College Education courses for Employees and their Family
  • Great growth opportunities and willing to train for advancement positions

Ready to jump-start your automotive career? Apply today and grow with the Livermore Ford Lincoln Alfa Romeo Maserati team!

 

Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.

Apply