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Entry Level Service Advisor Jobs in Massachusetts

Ocean Honda of Hanover

Service Advisor

Hanover, MA

$60K - $130K/yr

Automotive Service Advisor We are expanding again! Ocean Honda of Hanover is looking to add to our ... needed Entry Level Tech may have work experience Compensation $60,000 - $130,000 Per Year ...

Ocean Honda of Hanover

Service Advisor

Hanover, MA · On-site

$60K - $130K/yr

Automotive Service Advisor We are expanding again! Ocean Honda of Hanover is looking to add to our ... needed Entry Level Tech may have work experience Compensation $60,000 - $130,000 Per Year ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Cambridge, MA · On-site

$15/hr

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or ... Current Service Advisor range is $18-$25 + SPIFFs MAJOR RESPONSIBILITIES: * Serve as the trusted ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Cambridge, MA · On-site

$15/hr

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or ... Current Service Advisor range is $18-$25 + SPIFFs MAJOR RESPONSIBILITIES: * Serve as the trusted ...

FlexTG

Copier/Printer Service Technician

Boston, MA · On-site

As an Entry Level Service Technician , you will shine as you multitask and manage a full customer ... Provide sales support, including advising sales about problems or sales leads. * Maintain ...

CALIBRE

VA Benefits Advisor - Hanscom, MA

Bedford, MA

$20.32/hr

Serves as an entry-level instructor delivering established curriculum, training tools, and ensuring ... Understanding of transitioning Service member populations * Experience using Microsoft Office suite ...

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All JobsService Advisor JobsEntry Level Service Advisor JobsEntry Level Service Advisor Jobs in Massachusetts

Entry Level Service Advisor information

See Massachusetts salary details

$13

$28

$49

How much do entry level service advisor jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level service advisor in Massachusetts is $28.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $32.55 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What do you need to become an entry level service advisor?

To become an entry level service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and basic knowledge of automotive systems or the industry. Prior experience in retail or customer service can be helpful, and some employers may provide on-the-job training. Certifications are not usually required but can enhance prospects.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. On-the-job training is common, and some employers prefer candidates with customer service experience or familiarity with dealership management systems. Certification is not mandatory but can improve job prospects and advancement opportunities.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

What are the most commonly searched types of Service Advisor jobs in Massachusetts? The most popular types of Service Advisor jobs in Massachusetts are:
What are popular job titles related to Entry Level Service Advisor jobs in Massachusetts? For Entry Level Service Advisor jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Entry Level Service Advisor jobs in Massachusetts look for? The top searched job categories for Entry Level Service Advisor jobs in Massachusetts are:
What cities in Massachusetts are hiring for Entry Level Service Advisor jobs? Cities in Massachusetts with the most Entry Level Service Advisor job openings:
Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,911 per year, or $28.3 per hour.

Bertera Nissan Entry Level Service Advisor & Customer Representative

Bertera Nissan

Auburn, MA

$54K - $65K/yr

Other

Medical, PTO

Re-posted 23 days ago

Job description

Bertera Nissan is currently seeking a motivated and customer-focused individual to join our team as an Entry Level Service Advisor & Customer Representative. In this role, you will be responsible for assisting customers with their service needs, providing exceptional customer service, and ensuring that all vehicles are serviced in a timely and efficient manner.

Responsibilities:

  • G
    • reet customers and assist them with scheduling appointments for service
  • C
    • ommunicate with customers to gather information about their vehicle's service needs
  • P
    • rovide estimates for service costs and recommend additional services as needed
  • C
    • oordinate with the service department to ensure that work is completed on time
  • F
    • ollow up with customers to ensure their satisfaction with the service provided
  • H
    • andle customer inquiries and concerns in a professional and timely manner
  • M
    • aintain a high level of product knowledge and stay up to date on industry trends and developments

    Qualifications:

  • H
    • igh school diploma or GED required; college degree preferred
  • P
    • revious customer service experience preferred
  • S
    • trong communication and interpersonal skills
  • A
    • bility to work in a fast-paced environment and multitask effectively
  • E
    • xcellent organizational and time management skills
  • B
    • asic computer skills and familiarity with automotive service software
  • W
    • illingness to learn and grow within the automotive industry

    This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!

    Apply