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Service Advisor Manager Jobs (NOW HIRING)

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service ...

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service ...

Automotive World Inc

Service Advisor Manager

Hayward, CA · On-site

$94K - $130K/yr

Service Advisor Manager Location: East Bay, CA Type: Full-Time Overview: We are an independently owned and operated auto repair shop in California, seeking a highly skilled and experienced Service ...

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How much do service advisor manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service advisor manager in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities are hiring for Service Advisor Manager jobs?

Cities with the most Service Advisor Manager job openings:

What are the most commonly searched types of Service Advisor jobs?

The most popular types of Service Advisor jobs are:

What states have the most Service Advisor Manager jobs?

States with the most job openings for Service Advisor Manager jobs include:

Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Service Advisor Manager

Shoppa's Material Handling

Fort Worth, TX • On-site

Full-time

Posted 2 days ago

New

Shoppa's Material Handling rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

55th of 175 rated vehicle equipment hire

Job description

Service Advisor Manager
Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The Service Advisor Manager is accountable for all administrative and support activities of the Service Advisors. This position provides leadership and direction to the Service Advisor team while ensuring service activities are organized, efficient, and aligned with department goals. The Service Advisor Manager works closely with internal teams, technicians, and customers to coordinate service needs, address concerns, and maintain strong customer relationships. This role is also responsible for monitoring daily workloads, scheduling, invoicing, and communications to support timely and accurate service operations. In addition, the Service Advisor Manager identifies opportunities to improve department processes and helps promote consistent service standards across the organization.
ESSENTIAL FUNCTIONS:
  • Manage and develop Service Advisors.
  • Train new Service Advisors.
  • Resolve internal and external customer problems and strengthen relationships.
  • Identify and escalate department improvement opportunities (e.g. Lean).
  • Manage daily scheduling.
  • Manage daily workload.
  • Oversee service invoicing.
  • Monitor inbound and outbound communications.
  • Strong computer skills and familiarity with various softwares.

QUALIFICATIONS:
  • HS diploma: college degree preferred.
  • 5 years' experience in service operations within the material handling industry or similar.
  • Min. 5 years' experience in a leadership role.
  • Strong communications skills (verbally and written); process improvement experience required.
  • Excellent organizational and time-management skills.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees
Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."

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