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Service Advisor Manager Jobs (NOW HIRING)

allegiance

Service Advisor

Binghamton, NY

Managing and overseeing the shop's workflow and schedule. * Calling customers to advise them about service changes or delivery times. * Coordinate with service team about parts ordering and ensuring ...

allegiance

Service Advisor

North Franklin, CT

Managing and overseeing the shop's workflow and schedule. * Calling customers to advise them about service changes or delivery times. * Coordinate with service team about parts ordering and ensuring ...

Motown Harley-Davidson

Service Technician

Taylor, MI · On-site

Accept work assignments from Service Advisor/Manager. * Request parts for the job as early as possible when needs become known. * Perform service, repair and customization work in accordance to ...

Jenkins Genesis of Ocala

Service Advisor

Ocala, FL · On-site

Manages delivery of required repair action by successfully setting and managing customer ... Service advisor's manager customer transactions including processing payments * Perform other ...

Rawhide Harley-Davidson

Service Technician

Olathe, KS · On-site

Accept work assignments from Service Advisor/Manager. * Request parts for the job as early as possible when needs become known. * Perform service, repair and customization work in accordance to ...

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Service Advisor Manager information

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$12

$25

$45

How much do service advisor manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for service advisor manager in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor Manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a Service Advisor Manager typically support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What is a Service Advisor Manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What cities are hiring for Service Advisor Manager jobs? Cities with the most Service Advisor Manager job openings:
What are the most commonly searched types of Service Advisor jobs? The most popular types of Service Advisor jobs are:
What states have the most Service Advisor Manager jobs? States with the most job openings for Service Advisor Manager jobs include:
Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Service Advisor

allegiance

Binghamton, NY

Other

Posted 3 days ago

Job description

Job Responsibilities for Service Advisor:

  • Managing and overseeing the shop's workflow and schedule.
  • Calling customers to advise them about service changes or delivery times.
  • Coordinate with service team about parts ordering and ensuring parts are available when needed.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
  • Check on progress of repairs throughout the day.
  • Handle telephone inquiries regarding inbound work and work in process.
  • Review repair orders to ensure that work is completed.
  • Assist with other projects as needed

Required Skills for Service Advisor:

  • High School Diploma or GED
  • Highly organized and detail oriented
  • Customer focused
  • Ability to solve complex problems
  • Computer savvy
  • Familiarity with auto and trucking, preferred

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