ZipRecruiter

Log In

1

Service Advisor Manager Jobs in Manitoba (NOW HIRING)

Rock Country

Service Advisor

Thompson, MB

A Service Advisor connects customers with the service department in a dealership or repair shop ... Acting as liaison between customers and technicians and managing the status of work orders.

Enns Brothers

Service Advisor

Morris, MB · On-site

... Service Advisor to support the efficient receipt, processing, and return of goods brought in for ... We think its important to have our branches locally managed and actively support the communities ...

401 Auto

Customer-Focused RV and Auto Service Advisor Be the Friendly Face of Our Service Department & Drive ... Elite Business Management Groups offering a full line of automotive, recreational vehicle ...

Raeyco Lab Equipment Systems Management Ltd

We're Raeyco Lab Equipment Systems Management ( . We are industry leaders when it comes to repair ... Come join our team! Field Service/Instrument Technical Advisor Your goal: 100% customer ...

HMG Careers

Remote Sales and Service Advisor

MB · Remote

You must be willing to learn from your manager * Outgoing and Friendly Personality: A positive and approachable demeanor. * Eagerness to Learn: A proactive attitude towards gaining knowledge and ...

HMG Careers

Sales and Service Advisor Remote

MB · Remote

You must be willing to learn from your manager * Outgoing and Friendly Personality: A positive and approachable demeanor. * Eagerness to Learn: A proactive attitude towards gaining knowledge and ...

HMG Careers

Sales and Service Advisor Remote

MB · Remote

You must be willing to learn from your manager * Outgoing and Friendly Personality: A positive and approachable demeanor. * Eagerness to Learn: A proactive attitude towards gaining knowledge and ...

next page

Showing results 1-20

All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Manitoba

Service Advisor Manager information

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Manitoba as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Advisor

Rock Country

Thompson, MB

Full-time

Posted 4 days ago

Job description


The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible. If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team! Rock Country GM has an immediate opening for an experienced Service Advisor to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.


Summary:

A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.

Why Work for the Twin Motors Auto Group:

  • Competitive Compensation Package & Group Health Benefits

  • Training & Development Support

  • EAP Online Health

  • Vehicle Purchase & Service Incentives

  • Opportunities for Career Advancement

  • Employee events

  • Employee recognition & rewards

  • Fun & Supportive Culture


Major Responsibilities:

  • Answering incoming phone calls and inquiries related to vehicle servicing.

  • Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.

  • Determining and recommending maintenance based on age, mileage and history of a vehicle.

  • Scheduling service and repair appointments.

  • Acting as liaison between customers and technicians and managing the status of work orders.

  • Operating computerized work order systems.

  • Monitoring the progress of each vehicle throughout the day and updating customers.

  • Communicating with staff and customers in a friendly and professional manner.

  • Explaining all completed work and charges to customers.

  • Other duties as assigned by manager

Continuous Learning & Improvement:

  • We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments and coaching sessions and demonstrations with managers.

Qualifications & Skills

  • Excellent communications skills

  • Ability to develop relationships to ensure customer loyalty

  • Ability to multi-task and thrive in a fast-paced environment

  • A team player attitude, with integrity, positive energy, work ethic, and urgency

  • High attention to detail and comfort in using technology for most day-to-day functions

  • A desire for a long-term career with a growing organization

  • Valid Driver's License(MANDITORY)

  • Previous automotive service is considered an asset


We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at hr@h5group.ca