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Entry Level Service Advisor Jobs (NOW HIRING)

MIKE KELLY CHEVEROLET INC

Body Shop Advisor

Butler, PA · On-site

Service Advisor Mike Kelly Automotive is looking to recruit an Entry-Level Service Advisor with outstanding customer service skills, exceptional communication skills, and strong technical knowledge.

Gerald Auto Group

Service Advisor

Matteson, IL

$19 - $21.50/day

Entry Level Service Advisor - Gerald Kia of Matteson Are You Sick of? * Upper management / business owners who don't care about you? * Working for a company that's not focused on taking care of the ...

Gerald Auto Group

Service Advisor

Matteson, IL · On-site

$21.50/hr

Entry Level Service Advisor - Gerald Kia of Matteson Are You Sick of? * Upper management / business owners who don't care about you? * Working for a company that's not focused on taking care of the ...

Gerald Kia of Matteson

Service Advisor

Matteson, IL · On-site

$19 - $21.50/day

Entry Level Service Advisor - Gerald Kia of Matteson Are You Sick of? * Upper management / business owners who don't care about you? * Working for a company that's not focused on taking care of the ...

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Entry Level Service Advisor information

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$12

$25

$45

How much do entry level service advisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for entry level service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.
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Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

CHEVORLET SERVICE ADVISOR

Butler, PA • On-site

MIKE KELLY CHEVEROLET INC
See more jobs at MIKE KELLY CHEVEROLET INCexternal

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Service Advisor

Mike Kelly Automotive is seeking a dedicated, Entry-Level Service Advisor to join our growing team. As the primary point of contact in our service lane, you will own the customer experience from start to finish. We are looking for a true professional who can balance exceptional "people skills" with the technical aptitude required to manage vehicle repairs and department productivity.

Core Responsibilities

  • Customer Experience: Greet customers promptly and professionally, acting as a trusted consultant to explain repair processes and vehicle needs.

  • Service Sales: Drive department growth by effectively selling technician time and maintenance services to meet or exceed sales forecasts.

  • Workflow Management: Prioritize required services and provide customers with clear options, transparent pricing, and accurate completion timelines.

  • Communication: Maintain proactive contact with customers regarding service expenses, potential changes in repair status, and Service Back-Order (B/O) updates.

  • Logistics & Tracking: Utilize internal systems to manage Fixed Operations Tracking, Menu Pricing, and the Rental Car Fleet to ensure a seamless service experience.

  • Product Expertise: Maintain a strong working knowledge of vehicle characteristics and operational features to answer customer inquiries confidently.

  • Benefits: Comprehensive Health Benefits and 401K plan.

  • Culture: Work in a supportive, family-owned atmosphere where your contributions are recognized.

  • Growth: Entry-level position with significant opportunities for professional advancement in fixed operations.

Qualifications:

Have basic computer skills. Training will be provided for necessary programs.

Be organized, professional and courteous

Be committed to 100% customer satisfaction

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen

Apply