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Entry Level Service Advisor Jobs (NOW HIRING)

MIKE KELLY CHEVEROLET INC

Body Shop Advisor

Butler, PA · On-site

  • Medical

  • Retirement

Service Advisor Mike Kelly Automotive is looking to recruit an Entry-Level Service Advisor with outstanding customer service skills, exceptional communication skills, and strong technical knowledge.

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Entry Level Service Advisor information

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$12

$25

$45

How much do entry level service advisor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.
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Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Hyundai Express Service Advisor

MIKE KELLY CHEVEROLET INC

Butler, PA

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

Service Advisor

Mike Kelly Automotive is looking to recruit an Entry-Level Service Advisor for Hyundai's Express Service. We are looking for someone with outstanding customer service skills, exceptional communication skills, and a positive attitude. As an Express Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners upon arrival to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Our family-owned dealership offers health benefits, 401K, a great work atmosphere, and competitive pay. 

  Description:

·         Ensure that customers receive prompt, courteous, and effective service

·         Drive the sale of technician’s time to meet departments sales forecast

·         Prioritize required services, and be prepared to provide options upon request

·         Keep customer informed on completion times, service expenses, and possible changes

·         Ensure customer has a positive dealership experience

·         Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

Qualifications:

·         Have basic computer skills. Training will be provided for necessary programs.

·         Be organized, professional and courteous

·         Be committed to 100% customer satisfaction

·         Demonstrated ability to manage others

·         Time management skills

·         Fantastic communication skills with your customers

·         Professional, well-groomed personal appearance.

·         Clean driving record

·         Willing to submit to a pre-employment background check & drug screen

Apply