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Entry Level Service Advisor Jobs in Ohio (NOW HIRING)

Summit Toyota

EXPRESS MAINTENANCE ADVISOR

Akron, OH

Service Advisor We need an entry level Service Advisor who has a desire to grow in the automtive service industry. Must be able to greet guests, schedule appointments and act as a liaison between ...

Summit Toyota

EXPRESS MAINTENANCE ADVISOR

Akron, OH

Service Advisor We need an entry level Service Advisor who has a desire to grow in the automtive service industry. Must be able to greet guests, schedule appointments and act as a liaison between ...

Rivian

Service Advisor

Sharonville, OH · On-site

An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work ...

Cole Valley Cadillac

Service Advisor

Warren, OH · On-site

$50K - $80K/yr

Up to $80,000+ Automotive Service Writer Advisor Job Responsibilities: * Initiates automotive ... This is a entry level position. * Mandatory Pre-employment drug testing. WE OFFER: * Excellent pay ...

Cole Valley Cadillac

Service Advisor

Warren, OH · On-site

$50K - $80K/yr

Up to $80,000+ Automotive Service Writer Advisor Job Responsibilities: * Initiates automotive ... This is a entry level position. * Mandatory Pre-employment drug testing. WE OFFER: * Excellent pay ...

Rivian

Service Advisor

Sharonville, OH

An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work ...

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Entry Level Service Advisor information

See Ohio salary details

$11

$24

$43

How much do entry level service advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level service advisor in Ohio is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.32 per hour, depending on experience, location, and employer.

What are entry level service advisors?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an Entry Level Service Advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

What are the most commonly searched types of Service Advisor jobs in Ohio? The most popular types of Service Advisor jobs in Ohio are:
Entry Level Service Advisor jobs near you
EXPRESS MAINTENANCE ADVISOR

EXPRESS MAINTENANCE ADVISOR

Summit Toyota

Akron, OH

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Service Advisor

We need an entry level Service Advisor who has a desire to grow in the automtive service industry. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

  • Greet service department customers promptly and courteously—attitude is everything!
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • 401K
  • Employee Vehicle Purchase Program

About Our Dealership

At Summit Toyota we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Summit Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.