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Entry Level Help Desk Jobs in Boston, MA (NOW HIRING)

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Semrush

Deal Desk Specialist (Deal Desk Team)

Boston, MA · On-site

$70K - $100K/yr

This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...

Vivint

Entry Level Sales Representative

Manchester, MA

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

Vivint

Entry Level Sales Representative

Manchester, MA · On-site

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $28.22 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Boston, MA? The most popular types of Help Desk jobs in Boston, MA are:
What are popular job titles related to Entry Level Help Desk jobs in Boston, MA? For Entry Level Help Desk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Boston, MA look for? The top searched job categories for Entry Level Help Desk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level Help Desk jobs? Cities near Boston, MA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Boston, MA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,308 per year, or $25.1 per hour.

Help Desk Associate

Vinfen

Cambridge, MA

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Vinfen rating

7.9

Company rating: 7.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Schedule:Mon-Fri, 9am-5pm, Rotating weekends

Salary:$19.23 / hour

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
  • Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
  • Professional Development programs including year-round online training courses and opportunities to earn CEUs
  • Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
  • Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
  • Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management

  • An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required.
  • 2-3 years related experience.
  • All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
  • All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.

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