ZipRecruiter

Log In

2

Entry Level Customer Retention Jobs (NOW HIRING)

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... We specialize in marketing and sales acquisitions, client retention, in person relationship ...

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... We specialize in marketing and sales acquisitions, client retention, in person relationship ...

next page

Showing results 1-20

All JobsCustomer Retention JobsEntry Level Customer Retention Jobs

Entry Level Customer Retention information

See salary details

$11

$18

$32

How much do entry level customer retention jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for entry level customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Customer Retention vs Customer Service Representative?

AspectEntry Level Customer RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and resolving issues
Skills NeededCommunication, relationship management, basic salesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer success departmentsCall centers, retail, support desks
Common CertificationsCustomer service or retention certifications often preferredCustomer service certifications beneficial

While both roles involve communication with customers, Entry Level Customer Retention focuses on maintaining relationships and reducing churn, often requiring sales and relationship skills. Customer Service Representatives primarily handle inquiries and resolve issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include communicating with customers, addressing their needs, and using tools like CRM software to improve satisfaction and reduce churn. Entry-level positions may require strong communication skills and basic knowledge of customer service practices.

How to make 10000 a month with no degree?

Entry level customer retention roles typically do not pay $10,000 per month; however, increasing earnings can involve gaining experience, developing strong communication and sales skills, and pursuing opportunities in sales, account management, or related fields. Advancing to higher positions or working in industries with higher commission potential can also help reach higher income levels without a degree.

What jobs pay 4000 a week without a degree?

Entry level customer retention roles typically do not pay $4,000 a week; such high earnings are more common in sales, real estate, or entrepreneurial ventures that rely on commissions and performance. High-paying jobs without a degree often require strong communication skills, sales ability, or industry-specific knowledge, and may involve commission-based compensation structures. These roles usually demand experience, networking, or specialized training rather than formal education.

How to make $2000 a week working from home?

Entry level customer retention roles typically pay hourly wages or per call, making earning $2000 weekly challenging without additional hours or bonuses. To reach this income, you may need to work full-time, develop strong communication skills, and seek positions with performance incentives or higher pay rates, often requiring experience or specialized training.
More about Entry Level Customer Retention jobs
What cities are hiring for Entry Level Customer Retention jobs? Cities with the most Entry Level Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Entry Level Customer Retention jobs? States with the most job openings for Entry Level Customer Retention jobs include:
What job categories do people searching Entry Level Customer Retention jobs look for? The top searched job categories for Entry Level Customer Retention jobs are:
Entry Level Customer Retention jobs near you
Infographic showing various Entry Level Customer Retention job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.
Existing Customer Retention Coordinator

Existing Customer Retention Coordinator

ADT

Jacksonville, FL • On-site

$80/hr

Full-time

Posted 6 hours ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

37th of 106 rated security

Job description


Position Summary:
This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible.
This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness.
This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256.
The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks.
Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned.
  • Answer incoming calls from customers and/or ADT employees.
  • Identify the reason for the call through discovery.
  • Determine proper solution for customer, make recommendation, and overcome objections if needed.
  • Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
  • Schedule appointments where applicable.
  • Reschedule service or installation appointments where applicable.
  • Process cancellation requests where applicable.
  • Performs other duties and related work as assigned

Education/Work Experience Required:
  • High school diploma or equivalent, some college preferred
  • Experience in Customer Service and Sales/Retention preferred
  • Experience working with multiple screens and programs
  • Computer proficiency and problem-solving skills

Skills/Abilities:
  • Ability to persuade customer to agree on recommended path and/or overcome customer objections
  • Self-motivated and a professional attitude.
  • Ability to work varied hours based on business needs.
  • Excellent time management, planning and proactive thinking skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Must be able to perform duties in a dynamic, fast paced work environment with frequent changes.
  • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
  • Must be able to work with confidential information regarding customer accounts and employee files.

Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
  • Ability to work from home, and supply a distraction free environment, or in the office based on business needs.

Compensation:
Training wage: $13 hourly plus $80 weekly
Hourly: $13 hourly plus uncapped commission after training wage
Anticipated application end date 7/10/2026. Anticipated position start date 8/3/2026.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

View All ADT Jobs

Apply