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Entry Level Computer Help Desk Jobs (NOW HIRING)

Centex Technologies

Computer Help Desk II

Killeen, TX

$18 - $24.25/hr

Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible ...

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Ask IT consulting

Helpdesk /desktop Support -1

Denver, CO · On-site

$20.50 - $27.75/hr

... in computer help desk support. Experience with helpdesk tickets involving the following is preferred (not all is required however) * Hardware: laptops, desktops, printers * Spiceworks or other ...

Robert Half

Help Desk Analyst

Kalamazoo, MI · On-site

$18 - $22/hr

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in ... of computer hardware, desktop systems, and common software applications. • Ability to diagnose ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team ... Strong understanding of computer hardware, software, and network connectivity * Experience with ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software. * The contractor's responsibilities will be to ...

Lentech, Inc.

Help Desk Technician

Columbia, MD · On-site

$19.50 - $26.25/hr

Lentech, Inc. is hiring an entry-level Help Desk Technician to provide support for internet-like collaboration services on a government intranet. The role involves monitoring service availability ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO

$15.75 - $20/hr

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level computer help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
More about Entry Level Computer Help Desk jobs
What cities are hiring for Entry Level Computer Help Desk jobs? Cities with the most Entry Level Computer Help Desk job openings:
What states have the most Entry Level Computer Help Desk jobs? States with the most job openings for Entry Level Computer Help Desk jobs include:
What job categories do people searching Entry Level Computer Help Desk jobs look for? The top searched job categories for Entry Level Computer Help Desk jobs are:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Computer Help Desk II

Remedy Technological Services L P

Killeen, TX • On-site

$18 - $24.25/hr

Full-time

Posted 28 days ago

Job description

Job Type
Full-time
Description
Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed.
The role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations.
Essential Duties and Responsibilities
  • Respond to end-user support requests received by phone, email, ticketing system, or in person.
  • Troubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems.
  • Support password resets, account access issues, software installation, profile setup, and basic user administration tasks.
  • Create, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution.
  • Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate.
  • Assist with workstation imaging, deployment, moves, replacements, and new-user technology setup.
  • Provide users with guidance on the proper use of hardware, software, and self-service resources when available.
  • Support printers, scanners, mobile devices, conference room technology, and other standard office equipment.
  • Maintain accurate inventory records for assigned hardware and related IT assets.
  • Assist with routine patching support, software updates, preventive maintenance, and endpoint checks.
  • Develop or update user guides, knowledge base articles, and standard help desk documentation.

Work Environment and Physical Requirements
  • Full-time, on-site position based in Killeen, Texas.
  • The standard schedule is Monday through Friday during normal business hours.
  • Occasional after-hours work may be required for maintenance, support coverage, or deployment tasks.
  • Ability to lift and move computer equipment and peripherals up to approximately 40 pounds.

Requirements
Required Qualifications
  • High school diploma or equivalent required.
  • An Associate Degree in Information Technology, Computer Science, or a related field is preferred.
  • Two to four years of experience in help desk, desktop support, or end-user technical support roles.
  • Experience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.
  • Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.
  • Strong troubleshooting, communication, customer service, and documentation skills.

Preferred Qualifications
  • CompTIA A+ preferred.
  • Experience with ticketing systems, remote support tools, and basic asset management processes.
  • Experience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts.

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