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Entry Level Computer Help Desk Jobs in Grand Rapids, MI

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Physical setup of computer system for users and office workstations * Document user requests and ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

... Help desk,Active directory,Troubleshooting,ITSM,Ticketing system,Ticket triage,triaging,O365 Additional Skills & Qualifications Ensure proper computer operation so that end users can accomplish ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

... Help desk,Active directory,Troubleshooting,ITSM,Ticketing system,Ticket triage,triaging,O365 Additional Skills & Qualifications Ensure proper computer operation so that end users can accomplish ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

... computer, phone system and phone/internet providers. THIS IS ONSITE 100% NO EXCEPTIONS Monday ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

... computer, phone system and phone/internet providers. THIS IS ONSITE 100% NO EXCEPTIONS Monday ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Holland, MI · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

Planet Fitness

Service Desk

Comstock Park, MI

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Grand Rapids, MI

Entry Level Computer Help Desk information

See Grand Rapids, MI salary details

$9

$20

$31

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Grand Rapids, MI is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.16 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Grand Rapids, MI are hiring for Entry Level Computer Help Desk jobs?

Cities near Grand Rapids, MI with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Grand Rapids, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,640 per year, or $20 per hour.

Help Desk Analyst

SKYTRON, LLC

Grand Rapids, MI • Hybrid

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

  • Comprehensive health benefits (medical, dental, vision) starting on day one
  • Annual Bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and profit sharing
  • Tuition reimbursement
  • Employee wellness program
  • Onsite gym
  • A supportive, family-owned work environment
  • Hybrid work arrangement

What You'll Do

As a Help Desk Analyst, you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:

  • Provide exceptional Windows-based level 1-2 software, hardware, and network support
  • Format PCs and Laptops for lifecycle use
  • Restructure systems and user data migration
  • Configure older systems for training / decommission
  • Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
  • Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
  • Physical setup of computer system for users and office workstations
  • Document user requests and solutions in helpdesk software
  • One-on-one end-user training, as needed
  • Assist the Information Services manager with special projects, as assigned
  • Additional related duties, as assigned

What You'll Bring

We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in user friendly, professional manner. The ideal candidate will:

  • Capably handle required administrative functions
  • Devise workable solutions
  • Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
  • Be internally motivated and work well with minimal supervision
  • Listen to others, expressing ideas, both orally and in writing
  • Possess a strong attention to detail and excellent documentation practices

Qualifications

  • Associate's degree in related field and/or 1 – 3 years of work-related experience
  • Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
  • Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
  • Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.

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