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Entry Level Computer Help Desk Jobs in Detroit, MI

JVIS

Help Desk Technician

Shelby Township, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Ability to navigate a computer * Ability to type accurately and at a steady pace while talking to ...

SolvIT

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Ability to navigate a computer * Ability to type accurately and at a steady pace while talking to ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$16 - $20.50/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. • Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Identify, investigate, and resolve user problems with computer software and hardware including, but ...

CNS Healthcare

IT Help Desk Technician

Pontiac, MI

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Identify, investigate, and resolve user problems with computer software and hardware including, but ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Detroit, MI

Entry Level Computer Help Desk information

See Detroit, MI salary details

$10

$20

$32

How much do entry level computer help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level computer help desk in Detroit, MI is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Detroit, MI? For Entry Level Computer Help Desk jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Detroit, MI look for? The top searched job categories for Entry Level Computer Help Desk jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Entry Level Computer Help Desk jobs? Cities near Detroit, MI with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you

Help Desk Technician

JVIS

Shelby Township, MI • On-site

$18.25 - $24.75/hr

Full-time

Posted 26 days ago

Job description

SUMMARY:   Assumes primary responsibility for answering Help Desk tickets for technical assistance.  Provides user support, including basic training, problem diagnosis and problem resolution.  Assists in the delivery, set up, retrieval and maintenance of all IS related hardware.  Assist the client with internal and external scheduled events that requires IS related equipment. This position will assist with hardware deployment and maintenance of computers, monitors, printers, etc.  Assist with departmental administrative tasks as time permits.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

·         Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures.

·         Properly gather information and document all trouble tickets in the web help desk as outlined by the department policies and procedures.

·         Responsible for escalating non-routine technology issues to the appropriate IS Helpdesk staff member for resolution or further escalation

·         Configure, support, and deploy end user devices such as computers, thin-clients, printers, A/V systems, etc.

·         Documentation of all application support procedures for both internal and external developed software.

·         Maintain accurate inventory of all assets.

·         Provides hardware and software support including client orientations and training.

·         Participate in the afterhours support process as outlined by the department policies and procedures.

·         Assists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc. 

·         Assist IS departmental staff with administrative duties when applicable

·         Engage in continuous improvement opportunities as required.

·         Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001.

Follows all safety, housekeeping (5S) and company policies and procedures.

Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  At least a two-year Associate’s degree in Computer Science is preferred; however, a technical certification or job experience may be substituted for education.  One year of hands-on experience

working as a Help Desk technician is preferred.  CompTIA A+ certification preferred.  Experience working with hardware and software in a networked environment is preferred.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk.  Occasionally bend, squat, reach, twist/turn and lift up to 50 lbs. to waist level, 15 lbs. overhead.  Specific vision abilities required by this job include ability to adjust focus.

Employment Type: FULL_TIME

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