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Entry Level Computer Help Desk Jobs in Columbus, OH

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH

$19.75 - $27/hr

... in computer science, computer information systems, computer programming, systems analysis, or ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

There may be travel required within the City of Columbus. -Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

... all computer systems applications, telephony and paging systems, personal computers and mobile ... Qualifications any one having help desk experience and customer service like inbound and outbound ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH · On-site

He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Receive phone calls and emails from users having problems with using computer software, website ...

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level computer help desk in Columbus, OH is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

What are popular job titles related to Entry Level Computer Help Desk jobs in Columbus, OH? For Entry Level Computer Help Desk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Columbus, OH look for? The top searched job categories for Entry Level Computer Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level Computer Help Desk jobs? Cities near Columbus, OH with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Columbus, OH as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,878 per year, or $20.1 per hour.
Help Desk Engineer

Help Desk Engineer

Revolution Group

Westerville, OH • On-site

Full-time

Medical

Posted 23 days ago

Job description

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.

Requirements

  • Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
  • 1-3 years general technology experience
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • High-energy, self-motivated, well-organized
  • Responsible for responding to initial calls and Help Desk tickets from client base.
  • Should be a methodical with the ability to analyze, make decisions and solve problems
  • While considered an entry-level position the ideal person will have better than average communication skills.
    • Being able to verbally communicate and explain technical information to all types of end users is important.
  • Patience, resourcefulness and a desire to help others are wanted virtues in this role.
  • Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
  • Must demonstrate a strong aptitude for learning.
  • Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
  • Must be able to travel to clients in the central Ohio area.

Roles and Responsibilities

  • Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
  • Daily responsibility working with Revolution Group on reviewing server logs
  • Responsible for troubleshooting client facing technical issues.
  • Responsible for troubleshooting technical issues with the POS platforms.
  • Will be expected to be put into an on-call rotation.
  • Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Benefits

  • Competitive pay structure
  • Health insurance benefits available
  • Fun, supportive team oriented work environment