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Entry Level Computer Help Desk Jobs in Columbus, OH

Donato Technologies, Inc

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

Five (5) years of Help Desk or technical support service experience or equivalent combination of ... Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking Donato ...

Innvite Hospitality

Front Desk Agent

Lancaster, OH

$13 - $16.50/hr

We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team. Basic ... Computer Skills/Keyboard/Typing Skills * Operate a 10 Key Calculator * Hospitable, Civil Contact ...

InnVite Hospitality

Front Desk Agent

Lancaster, OH · On-site

We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team. Basic ... Computer Skills/Keyboard/Typing Skills * Operate a 10 Key Calculator * Hospitable, Civil Contact ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

We're looking for someone with experience and positive energy who genuinely enjoys helping people ... Knowledge and experience using a computer system and basic office software. * Experience with ...

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

We're looking for someone with experience and positive energy who genuinely enjoys helping people ... Knowledge and experience using a computer system and basic office software. * Experience with ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

... person - Computer proficient, and able to learn and work in Dogtopia's point of sale system ... In addition, this person will be asked to help clean the store from time to time - so the retail ...

Ivy Hospitality

Front Desk Agent

Dublin, OH · On-site

$13.50 - $17/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Basic computer skills. * Knowledge of the hotel, its services, and the surrounding area. * Ability ...

AssetWatch, Inc.

IT Systems Analyst

Columbus, OH · On-site

This role goes beyond reactive help desk work -- you will contribute to system health, support ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong technical knowledge of computer hardware, software, operating systems, and networking

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Strong technical knowledge of computer hardware, software, operating systems, and networking

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level computer help desk in Columbus, OH is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

What are popular job titles related to Entry Level Computer Help Desk jobs in Columbus, OH? For Entry Level Computer Help Desk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Columbus, OH look for? The top searched job categories for Entry Level Computer Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level Computer Help Desk jobs? Cities near Columbus, OH with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Columbus, OH as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,878 per year, or $20.1 per hour.

Helpdesk Technician Tier I

5812 Investment Group LLC

Grandview Heights, OH • On-site

$19.25 - $26/hr

Full-time

Posted 13 days ago

Job description

5812 INVESTMENT GROUP LLC
Helpdesk Technician - Tier I
FUNCTION: As a Helpdesk Technician Tier I, you will be the first point of contact for our employees, providing them with top-notch technical assistance and support. Working closely with our Systems and Networking teams, you will collaborate side by side to troubleshoot, diagnose, and resolve hardware and software issues. This collaborative environment offers a unique opportunity to learn and grow alongside experienced IT professionals. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-centric mindset to deliver exceptional support to our users.
REPORTS TO: IT Director
WORK HOURS: In office 40 hours per week. Overtime as needed.
  1. : Employee is expected to conduct all business in accordance with the Company Team Promises, policies and procedures, and all published handbooks.

ESSENTIAL JOB FUNCTIONS
  • Provide first and second-level technical support to internal employees via phone, email, or in-person, ensuring timely and effective resolution of their IT-related issues.
  • Identify and escalate complex or unresolved issues to the appropriate IT teams or higher tier support
  • Record, track, and prioritize support tickets using the company's ticketing system, ensuring accurate and detailed documentation of user inquiries, issues, and resolutions.
  • Assist users with troubleshooting hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other peripherals.
  • Document procedures and troubleshooting guides for reference and knowledge sharing
  • Provide technology training to employees when necessary
  • Keep up-to-date with technology trends and advancements to enhance knowledge and skills related to Helpdesk support.
  • Perform other related duties as assigned

REQUIRED EDUCATION, EXPERIENCE AND SKILLS
  • High school diploma or equivalent.
  • Certifications are a plus
  • Knowledge of common hardware and software systems; including Windows and Office
  • Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical staff
  • Possess a sense of urgency, responding promptly to employee needs

PHYSICAL REQUIREMENTS:
  • Ability to sit for up to 8 hours at a time.
  • Ability to work in excess of 40 hours a week on a regular basis.
  • Use of hands and arms to use a computer keyboard.
  • Able to walk, climb stairs, stand and squat or perform property inspections and tours including during adverse weather conditions.
  • Lifting/Carrying:
  • Over 150 lbs. Rare need (less than 1% of the time)
  • 75-100 lbs. Occasional need (1% to 10% of the time)
  • 25-75 lbs. Frequent need (11% to 40% of the time)
  • 1-25 lbs. Constant need (40% to 100% of the time)

VISION REQUIREMENTS:
  • Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequently need to see small detail.
  • Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting infrastructure etc.)

HEARING REQUIREMENTS:
  • Constant need (66% to 100% of the time) to communicate over telephone, and in person with management, vendors, and residents.

SPEAKING REQUIREMENTS:
  • Constant need (66% to 100% of the time) to communicate over telephone and in person.

DRIVING REQUIREMENTS:
  • Frequent need (66% to 100% of the time) to respond to and repair infrastructure at company locations within the greater Columbus area
  • Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

REASONING DEVELOPMENT:
  • HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

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