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Entry Level Computer Help Desk Jobs in Cleveland, OH

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

Pomeroy

Help Desk Technician

Cleveland, OH · On-site

$19.25 - $26.25/hr

This resource will provide technical assistance and support related to computer systems, hardware ... Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... • Computer / Printer setup o Setup new Desktops, Notebooks and Printers. Trouble shoot ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Flexjet

Service Desk Analyst

Cleveland, OH · On-site

$20 - $27.25/hr

Handle service requests that come in via our help desk system (Zendesk), phone or email * Monitor ... Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic ...

Flexjet

Service Desk Analyst

Cleveland, OH · On-site

$20 - $27.25/hr

Handle service requests that come in via our help desk system (Zendesk), phone or email * Monitor ... Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic ...

Flexjet

Service Desk Analyst

Cleveland, OH · On-site

$20 - $27.25/hr

Handle service requests that come in via our help desk system (Zendesk), phone or email * Monitor ... Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Position Overview The Service Desk Analyst is responsible for providing high-quality, reactive ... Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... systems, hardware and computer peripherals · Ability to work independently and in a team ... help desk interactions within our ticketing system. · Participate in after-hours upgrades ...

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Cleveland, OH is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.40 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Cleveland, OH are hiring for Entry Level Computer Help Desk jobs?

Cities near Cleveland, OH with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Cleveland, OH as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Temporary. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $42,048 per year, or $20.2 per hour.

Help Desk Services Associate

Brooklyn, OH • On-site

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$17.25 - $23.50/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world's largest payment ecosystem?
Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.
We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor's degree or IT Certification
    1 to 3 years' experience in a Helpdesk or Customer Service environment
    Effective telephone skills
    Effective communication skills
    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
    Ability to make sound decision based on logical reasoning
    Commitment to team concept
    Effective problem determination skills
    Effective listening skills
    Ability to work in a fast paced & high volume environment

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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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