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Entry Level Computer Help Desk Jobs in Virginia (NOW HIRING)

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Act as the initial point of contact for Regent University computer users. Respond to support calls ...

Regent University

Help Desk Technician

Virginia Beach, VA

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Act as the initial point of contact for Regent University computer users. Respond to support calls ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Herndon, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Aldie, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

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Showing results 1-20

All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Virginia

Entry Level Computer Help Desk information

See Virginia salary details

$7

$18

$27

How much do entry level computer help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level computer help desk in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.45 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Virginia? For Entry Level Computer Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Virginia look for? The top searched job categories for Entry Level Computer Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Computer Help Desk jobs? Cities in Virginia with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,722 per year, or $18.1 per hour.
Help Desk Technician

Help Desk Technician

Regent University

Virginia Beach, VA • On-site

$19 - $25.50/hr

Full-time

Medical, Life, Retirement

Posted 9 days ago

Regent University rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

217th of 538 rated colleges and universities

Job description

Help Desk Technician
Job no: 50000400
Work type: Full time
Location: Virginia Beach
Categories: Staff & Administration
The Help Desk Technician will provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mails directed to the Help Desk. The position will also manage and track issues using the IT ticketing system.
Work Location: Virginia Beach, VA
Essential Functions:
  • Act as the initial point of contact for Regent University computer users. Respond to support calls and respond to e-mails/tickets regarding software, hardware, networking issues, etc. Escalate support incidents to the appropriate IT staff group when necessary
  • Answer phone calls and e-mails in a prompt, courteous manner. Log calls into the IT ticketing system
  • Work closely with other IT Departments to resolve issues effectively
  • Stay current with supported software and hardware
  • Promote efficiency and effectiveness improvements for the Help Desk
  • Maintain documentation of all Help Desk processes and procedures

Additional Responsibilities:
  • Participate in staff training and departmental meetings.
  • Assume other duties as assigned by supervisor.

Qualifications:
  • College-level training and/or bachelor's degree required
  • Previous customer service experience required (phone skills, data entry, and ability to discuss and probe technical issues while handling multiple calls).
  • Computer operations or support experience required.
  • Experience with Windows 10. Experience with a variety of major PC applications (including Microsoft Office) and the Internet required.
  • Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active Directory networks highly desired.
  • Experience with systems in a college or university environment desired.

Candidates must have:
  • Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
Advertised: 14 May 2026 Eastern Daylight Time
Applications close: 30 Nov 2026 Eastern Standard Time
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