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Entry Level Computer Help Desk Jobs in Virginia (NOW HIRING)

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... computer systems and associated components * Perform prompt and proper incident escalation of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least one year of teaching/training experience involving computer applications, preferably ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

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Entry Level Computer Help Desk information

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$7

$18

$27

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.45 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities in Virginia are hiring for Entry Level Computer Help Desk jobs?

Cities in Virginia with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,722 per year, or $18.1 per hour.

Computer Help Desk Tech (Student Wage)

Charlottesville, VA • On-site

The University of Virginia
Colleges, Universities, and Professional Schools • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

210th of 627 rated colleges and universities

People enjoy working here

Good employer

Recommended by students

Learn more about The University of Virginiaexternal

$16/hr

Part-time

Posted 16 days ago

Job description

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Duties include:
  • Provide end-users with timely, quality support (both by telephone and in person).
  • Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support.
  • Provide basic network support.

Required Skills:
  • Have a valid Virginia driver's license.
  • Have basic knowledge of PC's running Windows 10/11 Operating System & Microsoft Office Suite O365.
  • Basic smartphone knowledge.
  • Ability to work in a team environment.
  • Excellent phone communication skills.
  • Build and deploy PC's.
  • Candidates should have a positive attitude, and be highly organized, & reliable.

An ideal candidate could work 20 hrs/week during the school year but realistically 12-15 hrs is more realistic. We are flexible and realize that you are a student first. We are looking for a student employee who can work during the summer of 2027.
Position Compensation: $16.00 Hourly
Please include a resume and cover letter with your application.
This position will require a DMV check.
MINIMUM REQUIREMENTS
Education: Current undergrad UVA student. Preference will be given to 1st or 2nd-year undergraduate students.
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is not a sedentary job and involves extensive use of desktop/laptop computers. The job does require walking some distance to set up mobile devices and computer equipment.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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