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Entry Level Computer Help Desk Jobs in Virginia (NOW HIRING)

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Works ... Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Works ... Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Works ... Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Resolve issues surrounding computer hardware, software, network, and telecommunications systems ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

TMS

Help Desk Analyst/ Desktop Support

Richmond, VA · On-site

$21.28 - $22.61/hr

Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. This position ... Basic understanding of computer networking. * Troubleshooting skills with ability to resolve ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Virginia

Entry Level Computer Help Desk information

See Virginia salary details

$7

$18

$27

How much do entry level computer help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level computer help desk in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.45 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Virginia? For Entry Level Computer Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Virginia look for? The top searched job categories for Entry Level Computer Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Computer Help Desk jobs? Cities in Virginia with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,722 per year, or $18.1 per hour.

Help Desk Associate

Gumenick Management Company LC

Richmond, VA • On-site

$18.50 - $24.75/hr

Other

Posted 9 days ago

Job description

Description

JOB SUMMARY


Responsible for overseeing and maintaining a reliable information systems infrastructure,

emphasizing security and recoverability. Overseeing the deployment and maintenance of IT

infrastructure and applications and supporting the technology in the Gumenick extended

footprint.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  1. Acts primarily as company's tier 1 support for all end-user hardware/software problem reporting and acts to resolve issues including but not limited to hardware, software, VoIP equipment, low voltage (cameras/door access) needs, etc. to include answering service desk tickets/phone calls of end-user problem reports for above.
  2. Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Works with users to ensure that all required software & data is properly transferred/installed to the latest equipment.
  3. Implements security, confidentiality, and compliance programs as necessary and across the company in line with company needs/requirements per IT/Company policy.
  4. Performs special projects and related duties as necessary, ensuring functionality and reliability once completed.
  5. Oversees the deployment and maintenance of IT infrastructure and applications, including tier 1 support of Windows patching/AV definitions updates.
  6. Monitors and maintain the company hardware and software, focusing on accuracy, best practices, security, and recoverability.
  7. Troubleshoots and resolve hardware, software, and/or possible network systems issues.
  8. Develops and maintains technical documentation and procedures for all systems.
  9. Develops, participates in, and/or actively teaches company Associates new tools being driven by IT or other IT-related areas as needed
  10. Performs routine maintenance tasks, such as backups, updates, and patches.
  11. Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for various laptops/desktops, A/V, low-voltage, access control, and security camera support.
  12. Participates in disaster recovery and business continuity planning and takes proactive measures to ensure the safety and security of company network/hardware/systems per IT/Company Policy.
  13. Stays up-to-date with new technologies and industry trends.


Requirements

QUALIFICATIONS AND CREDENTIALS

  • High school diploma or general education degree (GED) is required.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 2-3 years of experience as an IT Help Desk, Desktop Support, Endpoint Administration, or a related technical support role
  • Knowledge and experience of/with basic networking (TCP/IP, DNS, DHCP, etc.), Windows 10/11, macOS, iOS, Windows Server, etc.
  • Some familiarity with or knowledge with Linux is a plus
  • Experience with Entra ID and cloud technologies within Azure
  • Experience with Microsoft Intune and Mobile Device Management
  • Experience with Microsoft 365 administration including but not limited to: Teams, OneDrive, and SharePoint
  • Experience with PowerShell or other scripting languages
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team to identify problems, research solutions, and follow issues through to completion with minimal supervision.
  • Excellent communication and interpersonal skills.


This is a full-time position with a competitive salary and benefits package. The successful candidate will join a dynamic and growing organization and have the opportunity to impact our IT and operations significantly.


Apply