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Entry Level Computer Help Desk Jobs in Richmond, VA

Echo IT Solutions

System Administrator

Richmond, VA · On-site

... Help Desk, as needed. • Accurately document request history and work in Help Desk Ticketing ... computer hardware and software for faculty, staff. • Managing system updates and patches and ...

Abel Personnel

Computer Operator II - Day Shift

Richmond, VA · On-site

$22.50 - $25/hr

Prior experience in a computer operator , NOC , data center , help desk , technical support , or operations support environment. * Experience with Linux or similar operations tools. * Experience ...

Veteran-friendly

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and ...

White Lodging Services Corp

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

White Lodging

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

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Entry Level Computer Help Desk information

See Richmond, VA salary details

$10

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$32

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Richmond, VA is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Richmond, VA are hiring for Entry Level Computer Help Desk jobs?

Cities near Richmond, VA with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Richmond, VA as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,906 per year, or $20.6 per hour.

Information Technology Help Desk Technician

New Horizon Bank - National Association

Richmond, VA

Full-time

Re-posted 28 days ago

Job description

Description

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.


General Job Summary:

The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure, reliable, and efficient technology environment. This position is responsible for troubleshooting hardware and software issues, supporting users, administering user accounts and devices, and assisting with technology projects while ensuring compliance with the Bank's information security policies and regulatory requirements.


Essential Duties and Responsibilities:

Serve as the primary point of contact for employee technology support requests.

Install, configure, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, phones, and peripheral equipment.

Create, modify, and disable user accounts and system access in accordance with Bank procedures.

Support Microsoft 365 applications, Windows operating systems, email, remote access, and collaboration tools.

Troubleshoot network connectivity, hardware, software, and application issues.

Document, prioritize, and resolve help desk tickets in a timely manner.

Assist with workstation deployments, equipment inventory, software updates, and hardware replacements.

Support cybersecurity initiatives by assisting with endpoint protection, multi-factor authentication, security awareness, and user access controls.

Maintain accurate IT documentation, procedures, and asset inventories.

Assist with technology upgrades, disaster recovery testing, and other IT projects.

Escalate complex technical issues to the IT Manager or third-party vendors as appropriate.


Requirements

Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.

Job Title: IT Help Desk Administrator Classification: Full Time

Reports To: IT Manager FLSA Status: Exempt

Department: IT Review Date: June 30, 2026

Strong troubleshooting, problem-solving, and customer service skills.

Excellent communication and organizational abilities.

Ability to manage multiple priorities in a fast-paced environment.

Banking or financial services experience is preferred but not required.


Education and Experience:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

One to three years of help desk or technical support experience preferred.

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