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Entry Level Computer Help Desk Jobs in Ashburn, VA

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least one year of teaching/training experience involving computer applications, preferably ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field. * 2+ years of experience in a help desk, desktop support, or IT support role. * Familiarity with ITIL frameworks and ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field. * 2+ years of experience in a help desk, desktop support, or IT support role. * Familiarity with ITIL frameworks and ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field. * 2+ years of experience in a help desk, desktop support, or IT support role. * Familiarity with ITIL frameworks and ...

kgs

Help Desk Specialist

Arlington, VA · On-site

... computer and software problems. * Knowledge of customer support concepts and methods, installed ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

... computer and software problems. * Knowledge of customer support concepts and methods, installed ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

... computer and software problems. * Knowledge of customer support concepts and methods, installed ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Chenega Corporation

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

Must have an advanced knowledge of a variety of computer software applications with word processing ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... Computer operating systems (Windows and macOS) * Standard desktop applications (e.g., Microsoft ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... Computer operating systems (Windows and macOS) * Standard desktop applications (e.g., Microsoft ...

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Ashburn, VA

Entry Level Computer Help Desk information

See Ashburn, VA salary details

$10

$21

$33

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Ashburn, VA is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Ashburn, VA are hiring for Entry Level Computer Help Desk jobs?

Cities near Ashburn, VA with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Ashburn, VA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $44,336 per year, or $21.3 per hour.

Help Desk Specialist II (CRS)

Computer World Services

Washington, DC

$59K - $70K/yr

Full-time

Re-posted 9 days ago

Job description

Job Description
The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures. This role may serve as a task lead, providing functional guidance, training, and quality assurance for Help Desk Specialist I personnel.
Key Tasks & Responsibilities
  • Technical Support
  • Provide end-to-end technical support for all end user devices, standard desktop software, Windows OS, email, printing, MS Office / M365, connectivity, and access issues.
  • Support applications and conference room A/V equipment.
  • Diagnose and resolve moderate to complex incidents on first contact when possible.
  • Perform and validate ad hoc database queries or updates when authorized.
  • Serve as the escalation point for unresolved issues.
  • Customer Service & Contact Channels
  • Provide responsive, professional support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance.
  • Respond to walk-ins, scheduled appointments, and self-service submissions.
  • Deliver concierge-style service for tickets escalated to ensure follow-through, status tracking, approvals coordination, and timely updates to customers.
  • Incident Management & Documentation
  • Receive, categorize, document, research, and resolve or escalate all incidents and service requests in accordance with processes, standards, and SLA timelines.
  • Escalate potential defects or system issues via the Service Disruption Reporting process.
  • Track, monitor, and update tickets throughout their lifecycle, ensuring accurate and complete documentation.
  • Embedded Support
  • Provide hands-on, onsite support within office spaces.
  • Act as a rapid response technician during work-stoppage scenarios, performing immediate triage, implementing workarounds, or escalating issues promptly.
  • Maintain availability during core hours, remaining logged into call center/hotline when not assisting users directly.
  • Monitor email, chat, and text communications while away from the desk during the workday.
  • Quality Assurance, Reporting & Metrics
  • Assist with research, trend analysis, and weekly metrics reporting.
  • Support quality control efforts by reviewing ticket accuracy, timeliness, and customer satisfaction indicators.
  • Contribute to the development or refinement of help desk processes, knowledge base articles, procedures, and scripts.
  • Leadership, Training & Guidance
  • Provide functional guidance, mentoring, and technical support to Help Desk Specialist I staff.
  • Offer training and coaching to improve resolution rates and service consistency.
  • Serve as a task lead when assigned, supporting workflow coordination, ticket queue management, and escalation handling.
Education & Experience
  • Minimum General Experience
  • Minimum of four (4) years in customer service or technical support operations
  • Minimum Education
  • High School Diploma
Certifications
  • ITIL certification v4 preferred.
Security Clearance
  • Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
$59,000 - $70,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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