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Entry Level Computer Help Desk Jobs in Virginia (NOW HIRING)

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

kgs

Help Desk / User Support Analyst

Hampton, VA

$19.75 - $27/hr

Prolonged periods of sitting and working at a computer workstation * Visual acuity for detailed ... tool help desk operations experience * Proven track record providing technical support in a high ...

kgs

Help Desk / User Support Analyst

Hampton, VA

$19.75 - $27/hr

Prolonged periods of sitting and working at a computer workstation * Visual acuity for detailed ... tool help desk operations experience * Proven track record providing technical support in a high ...

kgs

Part-Time Help Desk Technician

Arlington, VA

$23 - $31/hr

... computer and software problems. * Knowledge of customer support concepts and methods installed ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Koniag, Inc.

Help Desk / User Support Analyst

Hampton, VA · On-site

$36.53 - $42.30/hr

Prolonged periods of sitting and working at a computer workstation * Visual acuity for detailed ... tool help desk operations experience * Proven track record providing technical support in a high ...

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

... computer and software problems. * Knowledge of customer support concepts and methods installed ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Virginia

Entry Level Computer Help Desk information

See Virginia salary details

$7

$18

$27

How much do entry level computer help desk jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for entry level computer help desk in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.45 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Virginia? For Entry Level Computer Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Virginia look for? The top searched job categories for Entry Level Computer Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Computer Help Desk jobs? Cities in Virginia with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,722 per year, or $18.1 per hour.
Tier 2 Help Desk Analyst

Tier 2 Help Desk Analyst

SecuriGence

Arlington, VA • On-site

$23.50 - $32.25/hr

Full-time

Posted 14 days ago

Job description

Overview

Tier 2 Help Desk Analyst

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 2 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities
  • Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.
  • Provides support for implementation, troubleshooting, and maintenance of IT systems.
  • Provides first-level problem identification, diagnosis, and resolution of problems.
  • Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
  • Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
  • Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
  • Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards
  • Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
  • May provide leadership to small teams or team members.
  • Meticulously record all incident details, including symptoms, error messages, and user information, within a ticketing system for tracking purposes.
  • Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
  • Familiar with ticket escalation to Tier 3 support or other specialized teams, providing clear documentation of the issue and troubleshooting steps taken.
  • Other duties as assigned.
Qualifications
  • Associate's degree. Can be substituted with 2+ years of relevant experience.
  • 3+ years relevant experience
  • DoD IAT Level II Certification is required.
  • DoD Top Secret Clearance is required.
    • Top Secret with SCI eligibility preferred.

 

Knowledge, Skills and Abilities:

  • Understanding of applying basic security principles to the computing environment (CE).
  • Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
  • Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
  • Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
  • Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office, including all aspects of Windows security and Microsoft desktop products.
  • Experience installing and supporting workstation hardware and software.
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Excellent written and verbal communication skills and excellent customer service skills are a must.

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

Employment Type: FULL_TIME

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