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Entry Level Computer Help Desk Jobs in Columbus, OH

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

Service Desk Quality Analyst Location: Columbus, OH, Duration: 6-12 Months Job Summary: The Service ... computer hardware/ peripherals and software Qualifications: • Excellent customer service skills ...

Park National Bank

Service Desk Analyst I

Newark, OH · Hybrid

$18.75 - $25.75/hr

Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level IT or Customer Service * Security+, A+ or Net+ certification preferred SCHEDULE Typical office ...

Park National Bank

Service Desk Analyst I

Newark, OH · On-site

$18.75 - $25.75/hr

Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level IT or Customer Service * Security+, A+ or Net+ certification preferred SCHEDULE Typical office ...

Civista Bank

IT Customer Service Technician

Dublin, OH · On-site

Respond timely and professionally to help desk work requests submitted via phone or 1Source system ... One to five years of computer operations and networking experience. * Associates Degree in ...

Civista Bank

IT Customer Service Technician

Dublin, OH · On-site

Respond timely and professionally to help desk work requests submitted via phone or 1Source system ... One to five years of computer operations and networking experience. * Associates Degree in ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Help with inventory and computer tasks * Be a team player and bring that positive energy every day ... times available * Entry-level, $11-$18/hr (based on experience) * Position available in all ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Help with inventory and computer tasks * Be a team player and bring that positive energy every day ... times available * Entry-level, $11-$18/hr (based on experience) * Position available in all ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging ...

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How much do entry level computer help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level computer help desk in Columbus, OH is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

What are popular job titles related to Entry Level Computer Help Desk jobs in Columbus, OH? For Entry Level Computer Help Desk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Columbus, OH look for? The top searched job categories for Entry Level Computer Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level Computer Help Desk jobs? Cities near Columbus, OH with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Columbus, OH as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,878 per year, or $20.1 per hour.

Service Desk/ Technical Support

Amicis Global

Columbus, OH • On-site

$16.50 - $21/hr

Contractor

Posted 5 days ago

Job description

Title: Service Desk Quality Analyst
Location: Columbus, OH,
Duration: 6-12 Months
Job Summary:
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment