ZipRecruiter

Log In

1

Tier 1 Helpdesk Jobs in Columbus, OH (NOW HIRING)

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ... Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system ...

Express Wash Inc

POS Support Agent

Etna, OH

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ... Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a friendly, helpful way, including reaching out to them for resolution, building trust, and ...

Indeed

Machine Learning Engineer

Columbus, OH · On-site

Our Mission Our Mission As the world's number 1 job site*, our mission is to help people get jobs ... Tier 4 - N/A Tier 5 - United States of America 163,000 - 245,000 USD per year Salary Range ...

Indeed

Machine Learning Engineer III

Columbus, OH · On-site

You will own one of the team's major workstreams, help drive technical direction for the team, and ... Tier 4 - N/A Tier 5 - United States of America 227,000 - 341,000 USD per year Salary Range ...

Indeed

Data Engineer II

Columbus, OH · On-site

$107K - $128.50K/yr

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to ... USD per year Tier 5 - United States of America 138,000 - 208,000 USD per year Salary Range ...

Indeed

Staff ML Software Engineer

Columbus, OH · On-site

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to ... Salary Range Transparency Tier 1 - United States of America 140,000 - 210,000 USD per year Tier 2 - ...

Govcio LLC

IT Service Technician

Columbus, OH · On-site

$50K/yr

They consult with support teams, help desks, customers and other technical staff in the resolution ... Gather analyze, and report end-user support trends. * Assist tier 1 Service Desk with answering ...

Wipro Limited

Account Executive- New Age

Lewis Center, OH · On-site

$200K - $280K/yr

... we help clients realize their boldest ambitions and build future-ready, sustainable businesses ... 1 or Tier-2 competitive organizations. - Strong knowledge of global delivery model (GDM) and ...

Walbridge

IT Technician

Millersport, OH · On-site

Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including ... helping users transition to new systems and solutions. * Network Support - Assist with basic ...

Walbridge

IT Technician

Millersport, OH · On-site

Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including ... helping users transition to new systems and solutions. * Network Support - Assist with basic ...

next page

Showing results 1-20

People also search for

All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Columbus, OH

Tier 1 Helpdesk information

See Columbus, OH salary details

$12

$22

$32

How much do tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 helpdesk in Columbus, OH is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
More about Tier 1 Helpdesk jobs
What are the most commonly searched types of Tier 1 Helpdesk jobs in Columbus, OH? The most popular types of Tier 1 Helpdesk jobs in Columbus, OH are:
What are popular job titles related to Tier 1 Helpdesk jobs in Columbus, OH? For Tier 1 Helpdesk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Tier 1 Helpdesk jobs in Columbus, OH look for? The top searched job categories for Tier 1 Helpdesk jobs in Columbus, OH are:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Columbus, OH as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $46,512 per year, or $22.4 per hour.

Helpdesk Technician Tier I

5812 Investment Group LLC

Grandview Heights, OH • On-site

$19.25 - $26/hr

Full-time

Posted 10 days ago

Job description

5812 INVESTMENT GROUP LLC
Helpdesk Technician - Tier I
FUNCTION: As a Helpdesk Technician Tier I, you will be the first point of contact for our employees, providing them with top-notch technical assistance and support. Working closely with our Systems and Networking teams, you will collaborate side by side to troubleshoot, diagnose, and resolve hardware and software issues. This collaborative environment offers a unique opportunity to learn and grow alongside experienced IT professionals. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-centric mindset to deliver exceptional support to our users.
REPORTS TO: IT Director
WORK HOURS: In office 40 hours per week. Overtime as needed.
  1. : Employee is expected to conduct all business in accordance with the Company Team Promises, policies and procedures, and all published handbooks.

ESSENTIAL JOB FUNCTIONS
  • Provide first and second-level technical support to internal employees via phone, email, or in-person, ensuring timely and effective resolution of their IT-related issues.
  • Identify and escalate complex or unresolved issues to the appropriate IT teams or higher tier support
  • Record, track, and prioritize support tickets using the company's ticketing system, ensuring accurate and detailed documentation of user inquiries, issues, and resolutions.
  • Assist users with troubleshooting hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other peripherals.
  • Document procedures and troubleshooting guides for reference and knowledge sharing
  • Provide technology training to employees when necessary
  • Keep up-to-date with technology trends and advancements to enhance knowledge and skills related to Helpdesk support.
  • Perform other related duties as assigned

REQUIRED EDUCATION, EXPERIENCE AND SKILLS
  • High school diploma or equivalent.
  • Certifications are a plus
  • Knowledge of common hardware and software systems; including Windows and Office
  • Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical staff
  • Possess a sense of urgency, responding promptly to employee needs

PHYSICAL REQUIREMENTS:
  • Ability to sit for up to 8 hours at a time.
  • Ability to work in excess of 40 hours a week on a regular basis.
  • Use of hands and arms to use a computer keyboard.
  • Able to walk, climb stairs, stand and squat or perform property inspections and tours including during adverse weather conditions.
  • Lifting/Carrying:
  • Over 150 lbs. Rare need (less than 1% of the time)
  • 75-100 lbs. Occasional need (1% to 10% of the time)
  • 25-75 lbs. Frequent need (11% to 40% of the time)
  • 1-25 lbs. Constant need (40% to 100% of the time)

VISION REQUIREMENTS:
  • Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequently need to see small detail.
  • Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting infrastructure etc.)

HEARING REQUIREMENTS:
  • Constant need (66% to 100% of the time) to communicate over telephone, and in person with management, vendors, and residents.

SPEAKING REQUIREMENTS:
  • Constant need (66% to 100% of the time) to communicate over telephone and in person.

DRIVING REQUIREMENTS:
  • Frequent need (66% to 100% of the time) to respond to and repair infrastructure at company locations within the greater Columbus area
  • Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

REASONING DEVELOPMENT:
  • HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

Apply