ZipRecruiter

Log In

2

Entry Level Computer Help Desk Jobs in Mississippi

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... The ideal candidate will have strong customer service skills, a solid understanding of computer ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... The ideal candidate will have strong customer service skills, a solid understanding of computer ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

Required : • Bachelor's Degree in Computer Science, Information Systems, or related field. • Experience working in a help desk environment - 3 years • Experienced with providing support for ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

Required : • Bachelor's Degree in Computer Science, Information Systems, or related field. • Experience working in a help desk environment - 3 years • Experienced with providing support for ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair kit

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair kit

TEKWISSEN LLC

Computer Hardware Technician

Jackson, MS

$14.75 - $19.75/hr

Computer Hardware Technician Location: Jackson,MS Duration: 12 Months Job Type: Temporary ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...

TEKWISSEN LLC

Computer Hardware Technician

Jackson, MS · On-site

$14.75 - $19.75/hr

Computer Hardware Technician Location: Jackson,MS Duration: 12 Months Job Type: Temporary ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...

GI Alliance

Front Desk Coordinator (31811)

Flowood, MS · On-site

$13.75 - $17.75/hr

Requirements for Level I Status: * Entry level (1-4 years experience) and/or meet the basic ... Knowledge of computer programs and applications. * Knowledge of basic arithmetic to make ...

GI Alliance

Front Desk Coordinator (31811)

Flowood, MS · On-site

$13.50 - $17.50/hr

Requirements for Level I Status: * Entry level (1-4 years experience) and/or meet the basic ... Knowledge of computer programs and applications. * Knowledge of basic arithmetic to make ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Mississippi

Entry Level Computer Help Desk information

See Mississippi salary details

$7

$17

$25

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Mississippi is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $21.20 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,643 per year, or $17.1 per hour.

Help Desk Analyst

Sprint Mart

Ridgeland, MS • On-site

$17.75 - $24.25/hr

Full-time

Re-posted 24 days ago

Sprint Mart rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description
Job Description
Help Desk Analyst
Job Type: Full-Time
Locations: Ridgeland, MS
Tupelo, MS
Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.
Key Responsibilities
Maintain Customer Focus
- Provide prompt and courteous technical support to end-users via phone, email, and in-person.
- Maintain a positive and professional attitude at all times.
Troubleshoot and Resolve Common Computer Issues Involving
- E-mail
- Printing
- M365 Applications
- Point of Sale
- PDI Enterprise Applications
- Android Tablets
- Network Connectivity
- Workstation Software Installation/Updates
Documentation
- Document all support incidents and resolutions in the company's ticketing system.
Collaboration
- Work closely with management and IT teams to understand corporate objectives and provide solutions.
- Participate in planning and implementation of new technologies and upgrades
Other Duties as Assigned
Qualifications
- High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.
- 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows operating systems.
- Experience with M365 Applications
- Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service and problem-solving skills.
- Ability to learn new technologies quickly.
Physical Requirements
Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

What Sprint Mart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply