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Entry Level Computer Help Desk Jobs in Arkansas (NOW HIRING)

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... computer networks and troubleshooting concepts and ticketing software. - Must be able to ...

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... computer networks and troubleshooting concepts and ticketing software. - Must be able to ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides assistance concerning the use of computer hardware and software, including printing ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

Nutex Health

IT Help Desk Specialist Nutex Health is seeking an IT Help Desk Specialist to serve as a key front ... Associate degree in IT, Computer Science, or equivalent relevant experience. * Having both A+ and ...

Nutex Health

IT Help Desk Specialist Nutex Health is seeking a self-starter IT Help Desk Specialist to serve as ... Associate degree in IT, Computer Science, or equivalent experience. * Experience in the healthcare ...

360 IT Professionals

Helpdesk Analyst level 3

Little Rock, AR · On-site

$19.75 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... computer related problems, such as imaging, LAN connection, malfunctions and program problems.

360 IT Professionals

Helpdesk Analyst level 3

Little Rock, AR · On-site

$19.75 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... computer related problems, such as imaging, LAN connection, malfunctions and program problems.

360 IT Professionals

Helpdesk Analyst level 3

Little Rock, AR · On-site

$19.75 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Fairmont

Front Desk Agent

Bentonville, AR · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

HealthCARE Express

Front Desk

North Little Rock, AR · On-site

$15/hr

Front Desk Team Member / Director of First Impressions (D.O.F.I.) HealthCARE Express is looking for ... computer skills are important, and previous familiarity with medical office operations is helpful.

Healthcare Express

Front Desk

North Little Rock, AR

$15/hr

Front Desk Team Member / Director of First Impressions (D.O.F.I.) HealthCARE Express is looking for ... computer skills are important, and previous familiarity with medical office operations is helpful.

Healthcare Express

Front Desk

North Little Rock, AR · On-site

$15/hr

Front Desk Team Member / Director of First Impressions (D.O.F.I.)HealthCARE Express is looking for ... computer skills are important, and previous familiarity with medical office operations is helpful.

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Arkansas

Entry Level Computer Help Desk information

See Arkansas salary details

$6

$15

$23

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Arkansas is $15.41, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $19.09 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $32,054 per year, or $15.4 per hour.

IT Help Desk Agent

Parkland Health

Full-time

Posted 20 days ago

Parkland Health and Hospital System rating

8.1

Company rating: 8.1 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

64th of 895 rated healthcare providers

Job description

Primary Purpose
Under general supervision, provide Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
Minimum Specifications
Education
- High School Diploma Required.
- Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.
Experience
- Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience.
- Prefer a minimum of three years of IT ticketing system experience or exposure.
- Prefer a minimum of one year of Major Incident Management experience or exposure.
- Prefer entry level software design experience or exposure.
- Prefer entry level network engineering knowledge experience or exposure.
Equivalent Education and/or Experience
- May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
Certification/Registration/Licensure
- Prefer CompTIA certifications. CompTIA A+, CompTIA Network+, CompTIA Security+.
- Prefer Microsoft certification within specific specializations including Office and Windows operating system.
Required Tests for Placement
Skills or Special Abilities
- Must have an intermediate knowledge of a service desk or help desk environment.
- Must have an intermediate knowledge of computers, computer networks and troubleshooting concepts and ticketing software.
- Must be able to communicate effectively, both verbally and in writing.
- Must have the ability to troubleshoot intermediate level technical problems.
- Must be able to use critical thinking skills to identify work arounds and resolve computer problems.
- Must be able to demonstrate empathy. You may be handling contacts from customers in difficult situations.
- Must be able to multitask as you will have to switch between multiple systems while helping customers.
- Must be able to manage inbound calls in a timely and effective manner.
- Must be able to research customer problems using knowledge base articles and other resources.
- Must be able to provide the right solutions to customers or escalate to the appropriate Level 2 support team.
- Must meet quality KPI (Key Performance Indicators) targets.
Responsibilities
- Provides Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
- Interacts with IT teams, IT analysts, and other IT staff members to troubleshoot, identify and resolve technical issues.
- Leverages the IT ticketing system to document end-user issue, research knowledge base articles, and document troubleshooting steps performed to resolve the issue or reassign the ticket to a Level 2 team.
- Simulates or recreates end-user problems in order to resolve computer or software problems.
- Escalates more complex problems to higher level co-workers or leaders, as needed.
- Integrates knowledge gained into current work practices.
- Reports all team member related issues to appropriate management for correction or improvement.
- Identifies ways to improve work processes and improve customer satisfaction

Makes recommendations to supervisor or manager in support of the overall goals of the department and Parkland.

What Parkland Health and Hospital System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Parkland Health and Hospital System logo

About Parkland Health and Hospital System

Sourced by ZipRecruiter

Parkland Health and Hospital System, based in Dallas, TX, US, is a reputed entity in the healthcare industry. Accessible through their website parklandhealth.org, this distinguished organization operates within the public sector, primarily providing medical care and services. Parkland Health was founded with a mission to take healthcare to people who need it the most and ever since its inception it has staunchly adhered to this principle. The hospital is acknowledged for its unyielding dedication to patient care, its world-class staff, and its innovative medical breakthroughs. Alongside its traditional healthcare offerings, Parkland also provides specialized services such as burn treatment and poison control, cementing their position as a comprehensive provider of critical care.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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