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Entry Level Computer Help Desk Jobs in Mississauga, ON

VC3

IT Help Desk Technician - Level 2

Toronto, ON

... to computer systems, Microsoft (particularly Office365) software, and documenting new/updating ... or help desk or environment. * Train and educate CompuVision clients on technical standards

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Install, modify and repair computer hardware & software. * Run diagnostic programs to resolve ...

K2services

Associate Analyst, Service Desk

Toronto, ON · On-site

$20/hr

... CAD $20/hr- $24/hr We offer a comprehensive training program to every incoming Service Desk ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$68K - CA$85K/yr

Acting as the first point of contact for all computer and related hardware, application and telecom ... Minimum 3 years' experience in a Technical Service Desk role is required. * Minimum 3 years ...

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$67K - CA$84K/yr

Acting as the first point of contact for all computer and related hardware, application and telecom ... help you build a secure retirement. Humber River Health is committed to creating an inclusive ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON

... Desk Technician is responsible for providing senior level technical assistance and support to ... Install, modify and repair computer hardware & software. * Run diagnostic programs to resolve ...

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). * 1-3 years of experience in a helpdesk, desktop support, or technical support ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Work typically performed at a desk/computer workstation * Access to necessary technology and equipment (laptop, software, etc.) * Safe working conditions, including policies for harassment and ...

The RPM Groups

Be Seen First

Entry Level Sales Representative

North York, ON · On-site

CA$1.2K/wk

... help them achieve their goals. What You'll Do: * Engage with customers to understand their needs ... Basic computer skills and familiarity with CRM systems is a plus What We Offer: * Competitive ...

The RPM Groups

Be Seen First

Entry Level Sales Representative

Mississauga, ON · On-site

CA$1.2K/wk

... help them achieve their goals. What You'll Do: * Engage with customers to understand their needs ... Basic computer skills and familiarity with CRM systems is a plus What We Offer: * Competitive ...

Livingston International

Database Administrator

Toronto, ON · On-site

CA$51K - CA$78K/yr

Answers all CFS users' questions regarding software with the assistance of LII Help Desk, Get Paid ... The good-faith salary range for this position is $51,595 - $78,000 CAD. Actual compensation will be ...

Livingston International

Database Administrator

Toronto, ON · On-site

CA$51K - CA$78K/yr

Answers all CFS users' questions regarding software with the assistance of LII Help Desk, Get Paid ... The good-faith salary range for this position is $51,595 - $78,000 CAD. Actual compensation will be ...

Victoria Park Medispa

Front Desk Coordinator

Toronto, ON · On-site

CA$20 - CA$23/hr

You're creating first impressions, calming nerves, building trust, and helping our clients feel ... Strong computer literacy and administrative confidence * Ability to follow processes accurately ...

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Mississauga, ON

Entry Level Computer Help Desk information

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Mississauga, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

IT Help Desk Technician - Level 2

Toronto, ON

VC3
IT Services • 51 - 200 employees
Learn more about VC3external

Full-time

Re-posted 18 days ago

Job description

Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:
  • Wit and sense of humour
  • Desire to constantly grow and learn
  • Willingness to ask questions and accept that you don't know it all
  • Commitment to the success of our team and our clients
  • Courage to be innovative and openness to share new ideas
  • Willingness to listen (keep your eyes and ears open!)
  • Glass half full focus and mindset
  • Urge to acknowledge and recognize the contributions of others
  • (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.


Key Responsibilities
  • Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
  • Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
  • Train and educate CompuVision clients on technical standards
  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Mentor and assist Tier 1 and Tier 2 Peers.
  • Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise
What you already have

  • Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
  • At least 2 years relevant IT experience fully supporting and building SMB environments.
  • At least 3 years’ experience managing & working with the following technologies:
  • At least 2 years’ experience with virtualization technologies
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
    • Windows Server
    • Exchange
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
    • Hyper-V
    • VMWare

Benefits
Why you should join:

  1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
  2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
  3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
  4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
  5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA
Why you shouldn't:

  1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
  2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
  3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!
*We appreciate all applications; however, only those candidates selected for an interview will be contacted*