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Entry Level Computer Help Desk Jobs in Orlando, FL

Kelly Services

Help Desk Technician

Orlando, FL

$22/hr

Providing Help Desk support to resolve hardware and software issues for end-users * Developing and ... Possess at least two years of experience with computer hardware, networking, printers, peripherals ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate ...

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At ... Basic understanding of computer hardware, software applications, and networking. * Strong ...

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Entry Level Computer Help Desk information

See Orlando, FL salary details

$9

$19

$30

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Orlando, FL is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.54 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,474 per year, or $19.5 per hour.

Help Desk Technician

Orlando, FL

Kelly Services
See more jobs at Kelly Servicesexternal

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Help Desk Technician to work at a leading local government organization in Orlando, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $22/hourShift: 1stWhy you should apply to be Help Desk Technician
  • Competitive pay rate of $22/hour
  • Opportunity to work in a busy, dynamic office environment in South downtown Orlando, FL
  • Temporary assignment through November 20th, 2026, offering stability and valuable experience
  • Onsite role with exposure to government IT operations
What’s a typical day as Contact Center Help Desk I? You’ll be:
  • Monitoring and assigning tickets in the Help Desk system
  • Updating SOE Dashboard information regularly
  • Providing Help Desk support to resolve hardware and software issues for end-users
  • Developing and documenting Help Desk and desktop procedures
  • Assisting in the maintenance of cloud-based email solutions, assigning users, and supporting Active Directory
  • Performing repairs and backups of desktop computers
  • Communicating with IS and other staff to resolve departmental and end-user issues
  • Creating and maintaining third-party software training manuals for staff
  • Performing printer maintenance and repair
  • Assisting the Systems Security Manager and Information Systems Management with special projects as directed
  • Collaborating with IS team members, vendors, and all employees within the office
  • Supporting and performing team member duties as needed
  • Performing other duties as assigned
This job might be an outstanding fit if you:
  • Have a High School Diploma or equivalent (required)
  • Bring at least two years of experience installing, configuring, testing, and deploying software and computer equipment
  • Possess at least two years of experience with computer hardware, networking, printers, peripherals, and electronics
  • Have at least three years of experience providing end-user technical support
  • Are skilled in troubleshooting and resolving hardware and software issues
  • Demonstrate proficiency with Microsoft Office applications, Windows operating systems, and email systems
  • Have strong analytical and problem-solving skills, with the ability to communicate effectively with end-users, management, and IT staff
  • Have at least one year of experience supporting network infrastructure, including switches, cabling, and wired/wireless networks
  • Are experienced using remote support tools
  • Can create technical documentation and train end-users on software applications
  • Hold a valid driver’s license
  • Are adaptable and able to perform additional duties as assigned in a fast-paced environment
  • Exhibit strong customer service skills, maintaining professionalism in high-pressure situations

Preferred qualifications:

  • Associate’s Degree in Computer Science, Information Systems, or related field
  • CompTIA A+ and CompTIA Network+ Certifications
  • Microsoft 365 Fundamentals (MS-900)
What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Contact Center Help Desk I today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.