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Entry Level Computer Help Desk Jobs in Indiana (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

General Position Summary Under general direction, performs a variety of computer systems ... Education Reports To Help Desk Manager

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

General Position Summary Under general direction, performs a variety of computer systems ... Education Reports To Help Desk Manager

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

General Position Summary Under general direction, performs a variety of computer systems ... Education Reports To Help Desk Manager

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Train computer users. * Maintain daily performance of computer systems. * Investigate questions to ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Train computer users. * Maintain daily performance of computer systems. * Investigate questions to ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Train computer users. * Maintain daily performance of computer systems. * Investigate questions to ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Train computer users. * Maintain daily performance of computer systems. * Investigate questions to ...

PIVOT Workforce

CAD Technician

Indianapolis, IN

$25 - $30/hr

This is a great opportunity for entry-level CAD professionals looking to gain hands-on experience ... reviews and help incorporate feedback into updated drawings What You Bring: 0-2 years of ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Indiana

Entry Level Computer Help Desk information

See Indiana salary details

$7

$17

$26

How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Indiana is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $22.21 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Indiana? For Entry Level Computer Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Indiana look for? The top searched job categories for Entry Level Computer Help Desk jobs in Indiana are:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Indiana as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 77% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,275 per year, or $17.9 per hour.
Help Desk Technician

Help Desk Technician

Lids

Indianapolis, IN • On-site

$19 - $25.75/hr

Other

Posted 15 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

55th of 102 rated fashion retailers

Job description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.

Principle Duties and Responsibilities
  • Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
  • Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
  • Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
  • Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
  • Document issues in the ticketing system
  • Communicate technical solutions to a non-technical workforce
  • Complete and close the Help Desk tickets under your assignment in a timely manner
  • Provide regular status updates to the Manager of IT Operations
  • Hybrid schedule
  • Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
  • Minimum 2 years' experience providing Help Desk support to medium-sized companies
  • Excellent communication and interpersonal skills
  • Strong problem solving and communication skills
  • In-depth knowledge of computer systems, networking, and mobile device
  • IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
  • Retail point-of-sale systems
Preferred Job Required Knowledge & Skills

In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!

Education
Reports To

Help Desk Manager

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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