ZipRecruiter

Log In

2

Entry Level Computer Help Desk Jobs in Indiana (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... computer hardware and software, mobile devices, and other technology tools affecting Plant ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... computer hardware and software, mobile devices, and other technology tools affecting Plant ...

PIVOT Workforce

CAD Technician

Indianapolis, IN · On-site

$25 - $30/hr

This is a great opportunity for entry-level CAD professionals looking to gain hands-on experience ... reviews and help incorporate feedback into updated drawings What You Bring: 0-2 years of ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

... to their computer networks, workstations, laptops, peripherals, or handheld devices. · ... Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Indiana

Entry Level Computer Help Desk information

See Indiana salary details

$7

$17

$26

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Indiana is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $22.21 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $37,275 per year, or $17.9 per hour.

Help Desk Technician

Bloomington, IN • On-site

MAINSTREAM FIBER NETWORKS LLC
Telecommunications • 51 - 200 employees
Learn more about MAINSTREAM FIBER NETWORKS LLCexternal

$18 - $20/hr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Summary (Mon- Fri 11am-8PM)

The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the Company in connection with service order and installation activation for residential customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Role and Responsibilities

  • Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations
  • Monitors and notifies management when similar frequent issues occur so that appropriate action can be taken
  • Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations as needed
  • May be required to perform additional duties and tasks as required by the Company
  • Respond to request for assistance by phone, email, and system alerts/tickets
  • Create, update, and provide follow up for tickets created in Mainstream’s customer relationship management portal
  • Logs customer problems and tracks calls through resolution
  • Escalate details of issues to NOC support if required
  • Ensure timely escalation of customer problems by assigning priority and resolution
  • Follow established documented procedures, and identify potential improvements
  • Provide triage and support for network and circuit outages
  • Perform additional tasks as assigned

Qualifications and Education Requirements

  • High School Diploma or equivalent education, required
  • Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
  • Exposure to VOIP phones and knowledge of basic function
  • Ability to identify and distinguish audible tones/levels and colors
  • Ability to communicate naturally and pleasantly over the telephone
  • Requires alertness and attention to detail with ability to work under stress

Preferred Skills

  • Associates or Bachelors’ degree in related field, preferred
  • Network+ Certified, preferred

Additional Notes

  • Position is remote-based, following necessary in office training
  • Please note the Help Desk at Mainstream is NOT a traditional PC Help Desk. There is no computer troubleshooting required, past knowing how to run speed tests, verifying the end user equipment is receiving an IP address, and other basic network checks

Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.


Mon- Fri 11am-8PM