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Entry Level Computer Help Desk Jobs in Indiana (NOW HIRING)

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Since 1920, we have partnered with campuses nationwide to help build stronger communities and ... Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Since 1920, we have partnered with campuses nationwide to help build stronger communities and ... Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level ...

TAGHLEEF INDUSTRIES

Support Operator

Rosedale, IN · On-site

Support Operator The Support Operator is an entry level position with lots of immediate growth ... Must understand basic computer skills and perform "daily" data entry tasks/requirements * Must be ...

Taghleef Industries

Support Operator

Rosedale, IN · On-site

The Support Operator is an entry level position with lots of immediate growth potential. The ... Must understand basic computer skills and perform "daily" data entry tasks/requirements * Must be ...

Dmainc

IT Support Intern - Fall 2026

Indianapolis, IN · Hybrid

$14.25 - $19/hr

Essential Duties and Responsibilities Monitor, review, and prioritize help desk requests Provides a ... degree in Computer Science, Information Systems, Technology, or related field Proficient in ...

Hampton Inn & Suites - Lebanon

Front Desk Agent

Lebanon, IN · On-site

$13.75 - $17.25/hr

... help create a positive experience for everyone who stays with us. What You'll Do: * Welcome and ... Basic computer skills * Good communication and customer service skills Why Join Us? * Relaxed work ...

Ascent Hospitality

Front Desk Agent

Lebanon, IN · On-site

$13.75 - $17.25/hr

... help create a positive experience for everyone who stays with us. What You'll Do: * Welcome and ... Basic computer skills * Good communication and customer service skills Why Join Us? * Relaxed work ...

Ascent Hospitality

Front Desk Agent

Lebanon, IN · On-site

$13.75 - $17.25/hr

... help create a positive experience for everyone who stays with us. What You'll Do: * Welcome and ... Basic computer skills * Good communication and customer service skills Why Join Us? * Relaxed work ...

United Dental Partners

Front Desk Agent

Merrillville, IN · On-site

$13.25 - $16.75/hr

Basic computer proficiency, including experience with scheduling software or electronic health ... Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly.

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN · On-site

$15.75 - $20.50/hr

Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests ... Basic office skills, experience with personal computer & Microsoft Office, general office equipment.

Belcan

Associate Customer Service Rep I

Lafayette, IN · On-site

$24/hr

Help Desk / Support Description: Job Title: Associate Customer Service Rep I Pay Rate: $24/hr ... The Entry level Customer Service Representative will perform many of the same duties as the ...

Fair Oaks Farms

Front Desk Supervisor

Fair Oaks, IN · On-site

$15.25 - $19.75/hr

Qualifications: * College course work in related field helpful. * Previous supervisory ... Fully comprehend and execute all relevant phases of the front desk computer system. * Ensure ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Indiana

Entry Level Computer Help Desk information

See Indiana salary details

$7

$17

$26

How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Indiana is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $22.21 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Indiana? For Entry Level Computer Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Indiana look for? The top searched job categories for Entry Level Computer Help Desk jobs in Indiana are:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Indiana as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 77% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,275 per year, or $17.9 per hour.

IT Support Specialist

herffjones

Indianapolis, IN • On-site

Other

Posted 18 days ago

Job description

ABOUT HERFF JONES 

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Our products include class rings and jewelry, caps and gowns, diplomas, announcements, and recognition programs. Since 1920, we have partnered with campuses nationwide to help build stronger communities and celebrate student milestones. 

YOUR OPPORTUNITY 

The Herff Jones IT Team is seeking an IT Support Specialist to join our Service Desk. Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service. 

WHAT YOU'LL DO 

As a first point of contact for IT support requests, you will triage incoming tickets, resolve common issues, and escalate appropriately. You will support remote employees, assist with onboarding and offboarding equipment workflows, and provide backup coverage for the local CTG team supporting Indianapolis plants and corporate offices. Day-to-day responsibilities include: 

  • Serve as Tier 1 intake for the Service Desk — logging, triaging, and prioritizing incoming support tickets via the ITSM platform (Freshservice) 

  • Provide remote support to field and off-site employees, diagnosing and resolving hardware and software issues via phone, email, and remote tools 
  • Support employee onboarding and offboarding: stage and image new equipment, configure accounts and access, and recover and wipe devices for departing staff 
  • Back up the local CTG team for hands-on desktop support across Indianapolis manufacturing plants and corporate offices 
  • Install, configure, and troubleshoot desktops, laptops, tablets, printers, docking stations, and peripherals 
  • Assist with routine software installations, OS updates, and endpoint maintenance tasks 
  • Document troubleshooting steps, resolution notes, and recurring issues to support knowledge base development 
  • Prepare surplus and returned equipment for reuse or disposal 

  • Participate in after-hours on-call rotation as needed 

WHAT YOU'LL BRING 

We're looking for a candidate with a genuine interest in IT and a customer-first mindset. You don't need to have all the answers — you need the curiosity to find them and the communication skills to keep users informed along the way. 

  • 1–2 years of experience in a help desk, desktop support, or related IT role preferred; recent graduates or candidates with equivalent hands-on experience are encouraged to apply 
  • CompTIA A+ certification (or comparable credential) strongly preferred; candidates actively pursuing certification will be considered 
  • Working knowledge of Windows OS, Microsoft 365 applications, and common desktop hardware 
  • Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus 
  • Strong communication and interpersonal skills — you'll interact with a wide range of users across multiple locations 
  • Ability to work independently, manage multiple open tickets, and escalate appropriately when needed 
  • ITIL Foundations certification is a plus, but not required 

EDUCATION & QUALIFICATIONS 

  • High school diploma or equivalent required 
  • Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience accepted in lieu of degree 
  • CompTIA A+ or equivalent industry certification preferred 

PHYSICAL REQUIREMENTS 

This role requires regular physical activity in a plant and office environment, including: 

  • Lifting, carrying, and transporting equipment — must be able to regularly lift up to 50 lbs 
  • Pushing and pulling equipment carts 
  • Standing, walking, bending, kneeling, and reaching 
  • Ability to work under desks and in equipment rooms as needed 
  • Prolonged periods of seated computer work 
  • Moderate noise levels typical in a manufacturing and office environment 

Equal Opportunity Employer 

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. 

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