Help Desk Specialist I
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Ticket Creation and Handling, Support-Incident Management, Initial Telephone Call Handling, Initial Email Handling, Initial Fax Handling, Critical Events Handling, Ticket Updates, Ticket Closure ...
Ticket Creation and Handling, Support-Incident Management, Initial Telephone Call Handling, Initial Email Handling, Initial Fax Handling, Critical Events Handling, Ticket Updates, Ticket Closure ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Henderson, NV · On-site
$16.75 - $22.50/hr
Competent with Google Sheets , email handling, and documentation workflows * Strong attention to detail, time management, and communication skills Benefits: * 401(k) matching * Dental insurance
Henderson, NV · On-site
$16.75 - $22.50/hr
Competent with Google Sheets , email handling, and documentation workflows * Strong attention to detail, time management, and communication skills Benefits: * 401(k) matching * Dental insurance
Ticket Creation and Handling, Support-Incident Management, Initial Telephone Call Handling, Initial Email Handling, Initial Fax Handling, Critical Events Handling, Ticket Updates, Ticket Closure ...
Ticket Creation and Handling, Support-Incident Management, Initial Telephone Call Handling, Initial Email Handling, Initial Fax Handling, Critical Events Handling, Ticket Updates, Ticket Closure ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Washington, DC · On-site
Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...
Dorchester, MA · On-site
$19 - $25.50/hr
Handling incoming and outgoing mail and faxes. * Managing company incoming and outgoing emails, directing emails to different departments/employees that may come through the company's main email.
Dorchester, MA · On-site
$19 - $25.50/hr
Handling incoming and outgoing mail and faxes. * Managing company incoming and outgoing emails, directing emails to different departments/employees that may come through the company's main email.
Henderson, NV · On-site
$16.25 - $21.50/hr
Competent with Google Sheets , email handling, and documentation workflows * Strong attention to detail, time management, and communication skills Benefits: * 401(k) matching * Dental insurance
Henderson, NV · On-site
$16.25 - $21.50/hr
Competent with Google Sheets , email handling, and documentation workflows * Strong attention to detail, time management, and communication skills Benefits: * 401(k) matching * Dental insurance
Henderson, NV · On-site
$16.75 - $22.50/hr
... email handling, and documentation workflowsStrong attention to detail, time management, and communication skillsBenefits:401(k) matchingDental insuranceHealth insuranceHealth savings accountLife ...
Quick apply
Henderson, NV · On-site
$16.75 - $22.50/hr
... email handling, and documentation workflowsStrong attention to detail, time management, and communication skillsBenefits:401(k) matchingDental insuranceHealth insuranceHealth savings accountLife ...
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and ...
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and ...
$25 - $30/hr
Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential. · Experience in call and email handling. · Strong project management and ...
$25 - $30/hr
Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential. · Experience in call and email handling. · Strong project management and ...
Los Angeles, CA · On-site
$25 - $30/hr
Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential. • Experience in call and email handling. • Strong project management and ...
Los Angeles, CA · On-site
$25 - $30/hr
Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential. • Experience in call and email handling. • Strong project management and ...
Email handling and order entry experience in high volume environment * Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required * Ability to ...
Email handling and order entry experience in high volume environment * Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required * Ability to ...
Email handling and order entry experience in high volume environment * Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required * Ability to ...
Email handling and order entry experience in high volume environment * Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required * Ability to ...
Irving, TX · On-site
$25 - $30/hr
Act as the main point of contact for member CEOs and CFOs via phone and email, handling inquiries about wires, letters of credit, and capital stock trades. * Account & cash management: Monitor ...
Quick apply
Irving, TX · On-site
$25 - $30/hr
Act as the main point of contact for member CEOs and CFOs via phone and email, handling inquiries about wires, letters of credit, and capital stock trades. * Account & cash management: Monitor ...
Maintain excellent communications through phone, email, face to face, reporting and analysis ... Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the ...
Maintain excellent communications through phone, email, face to face, reporting and analysis ... Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the ...
Cincinnati, OH · On-site
$60K - $100K/yr
... email, face to face, reporting and analysis Operate in a professional and courteous manner to ... The Sales Consultant -- Material Handling communicates to associates, customers, and managers ...
Quick apply
Cincinnati, OH · On-site
$60K - $100K/yr
... email, face to face, reporting and analysis Operate in a professional and courteous manner to ... The Sales Consultant -- Material Handling communicates to associates, customers, and managers ...
Cincinnati, OH · On-site
$60K - $100K/yr
... email, face to face, reporting and analysis Operate in a professional and courteous manner to ... The Sales Consultant -- Material Handling communicates to associates, customers, and managers ...
Quick apply
Cincinnati, OH · On-site
$60K - $100K/yr
... email, face to face, reporting and analysis Operate in a professional and courteous manner to ... The Sales Consultant -- Material Handling communicates to associates, customers, and managers ...
$50K - $57K/yr
Handling incoming and outgoing mail and faxes. Managing company incoming and outgoing emails, directing emails to different departments/employees that may come through the company's main email.
$50K - $57K/yr
Handling incoming and outgoing mail and faxes. Managing company incoming and outgoing emails, directing emails to different departments/employees that may come through the company's main email.
$71.5K - $78.2K
19% of jobs
$80.1K is the 25th percentile. Wages below this are outliers.
$78.2K - $85K
21% of jobs
The median wage is $89.6K / yr.
$85K - $91.7K
14% of jobs
$91.7K - $98.4K
0% of jobs
$98.4K - $105.1K
5% of jobs
$105.1K - $111.9K
6% of jobs
$111.9K - $118.6K
7% of jobs
$120.3K is the 75th percentile. Wages above this are outliers.
$118.6K - $125.3K
6% of jobs
$125.3K - $132K
6% of jobs
$132K - $138.8K
7% of jobs
$138.8K - $145.5K
6% of jobs
$71.5K
$102.7K
$145.5K
An Email Handling job involves managing incoming and outgoing emails for a business or individual. Responsibilities may include responding to inquiries, organizing emails, filtering spam, and ensuring timely follow-ups. This role is common in customer support, virtual assistance, and administrative positions. Strong communication skills, attention to detail, and proficiency with email platforms are essential for success in this role.
A typical day in an Email Handling role involves monitoring and prioritizing incoming emails, responding to inquiries or routing messages to the appropriate departments, and keeping records of correspondence in designated systems. Professionals in this role often maintain multiple inboxes, work closely with team members across departments, and follow established protocols to address customer or client needs efficiently. You may also be responsible for flagging urgent issues, drafting templates for common responses, and tracking follow-ups to ensure nothing is missed. This routine requires a proactive approach, careful time management, and the ability to adapt to fluctuating volumes of email traffic throughout the workday.
To thrive in an Email Handling role, candidates typically need strong organizational skills, attention to detail, and proficiency in written communication. Familiarity with email management platforms (such as Outlook or Gmail), customer relationship management (CRM) systems, and ticketing tools is common, though formal certifications are rarely required. Excellent time management, problem-solving abilities, and a customer-centric attitude help individuals excel in this position. These skills are important for maintaining efficient communication, organizing high volumes of correspondence, and ensuring that customer or client inquiries are handled accurately and promptly.
The most popular types of Email Handling jobs are:
States with the most job openings for Email Handling jobs include:
The top searched job categories for Email Handling jobs are:
Other pages related to Email Handling:

Washington, DC • On-site
Full-time
Re-posted 15 days ago
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position.
Job Summary:
The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under supervision. The Tier I team serves as primary IT Customer Support interface between WMATA IT departments and all WMATA end users.
Essential Functions:
Tier I customer activities include but are not limited to:
Provide 24x7x365 coverage for all Tier I customer-related issues.
Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or e-mail.
Log service tickets for every customer interaction regardless of the mode of communication (email, phone, fax, or chat).
Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
Escalating issues reported by WMATA's VIPs
Report critical issues, which fall under WMAT A's critical incident criteria to the designated incident management team. Non-Disclosure Agreement (NOA) required to release this criterion.
Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
Escalate to other support entities when an issue requires a higher level of technical skills.
Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
Document service-related issues and proposed resolutions for inclusion in the ITCS knowledgebase.
Perform administration services such as creation, access modification, and deletion of end-user accounts. Manage incidents, Problems, and Service Requests. Use the standard ITSM ticket system (for example CA Service Delivery) for handling tickets.
Ticket Creation and Handling,Support-Incident Management,Initial Telephone Call Handling,Initial Email Handling,Initial Fax Handling,Critical Events Handling,Ticket Updates,Ticket Closure,Incident Handling and Management,Problem Handling and Management,Request Fulfillment (Service Request) Management,Ticket Ownership,User Notification,Remote Desktop Management,Application Support,Assistive Technology User Support
Requirements:
Must have (or be willing to obtain as a condition of employment):
Current Microsoft Certified exam qualifying you as a Microsoft Office Specialist (MOS) for Office 2007, 2010 or later.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
Employment Type: Full timeSourced by ZipRecruiter
501 - 1,000 Employees
Vienna, VA, US
2002