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Email Handling Jobs (NOW HIRING)

Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...

Ticket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket ...

You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and ...

Email handling and order entry experience in high volume environment * Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required * Ability to ...

Act as the main point of contact for member CEOs and CFOs via phone and email, handling inquiries about wires, letters of credit, and capital stock trades. * Account & cash management: Monitor ...

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Email Handling information

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$71.5K

$102.7K

$145.5K

How much do email handling jobs pay per year?

As of Sep 10, 2026, the average yearly pay for email handling in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is an email handling job?

An Email Handling job involves managing incoming and outgoing emails for a business or individual. Responsibilities may include responding to inquiries, organizing emails, filtering spam, and ensuring timely follow-ups. This role is common in customer support, virtual assistance, and administrative positions. Strong communication skills, attention to detail, and proficiency with email platforms are essential for success in this role.

What does a typical day look like for someone in an email handling position?

A typical day in an Email Handling role involves monitoring and prioritizing incoming emails, responding to inquiries or routing messages to the appropriate departments, and keeping records of correspondence in designated systems. Professionals in this role often maintain multiple inboxes, work closely with team members across departments, and follow established protocols to address customer or client needs efficiently. You may also be responsible for flagging urgent issues, drafting templates for common responses, and tracking follow-ups to ensure nothing is missed. This routine requires a proactive approach, careful time management, and the ability to adapt to fluctuating volumes of email traffic throughout the workday.

What are the key skills and qualifications needed to thrive in the email handling position, and why are they important?

To thrive in an Email Handling role, candidates typically need strong organizational skills, attention to detail, and proficiency in written communication. Familiarity with email management platforms (such as Outlook or Gmail), customer relationship management (CRM) systems, and ticketing tools is common, though formal certifications are rarely required. Excellent time management, problem-solving abilities, and a customer-centric attitude help individuals excel in this position. These skills are important for maintaining efficient communication, organizing high volumes of correspondence, and ensuring that customer or client inquiries are handled accurately and promptly.

More about Email Handling jobs

What are the most commonly searched types of Email Handling jobs?

The most popular types of Email Handling jobs are:

What states have the most Email Handling jobs?

States with the most job openings for Email Handling jobs include:

What other helpful pages are available for Email Handling?

Other pages related to Email Handling:

Infographic showing various Email Handling job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.

Help Desk Specialist I

Washington, DC • On-site

NuAxis Innovations
501 - 1,000 employees

Full-time

Re-posted 15 days ago


Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position.

Job Summary:

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under supervision. The Tier I team serves as primary IT Customer Support interface between WMATA IT departments and all WMATA end users.
Essential Functions:

  • Tier I customer activities include but are not limited to:

  • Provide 24x7x365 coverage for all Tier I customer-related issues.

  • Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or e-mail.

  • Log service tickets for every customer interaction regardless of the mode of communication (email, phone, fax, or chat).

  • Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.

  • Escalating issues reported by WMATA's VIPs

  • Report critical issues, which fall under WMAT A's critical incident criteria to the designated incident management team. Non-Disclosure Agreement (NOA) required to release this criterion.

  • Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).

  • Escalate to other support entities when an issue requires a higher level of technical skills.

  • Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.

  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.

  • Document service-related issues and proposed resolutions for inclusion in the ITCS knowledgebase.

  • Perform administration services such as creation, access modification, and deletion of end-user accounts. Manage incidents, Problems, and Service Requests. Use the standard ITSM ticket system (for example CA Service Delivery) for handling tickets.

  • Ticket Creation and Handling,Support-Incident Management,Initial Telephone Call Handling,Initial Email Handling,Initial Fax Handling,Critical Events Handling,Ticket Updates,Ticket Closure,Incident Handling and Management,Problem Handling and Management,Request Fulfillment (Service Request) Management,Ticket Ownership,User Notification,Remote Desktop Management,Application Support,Assistive Technology User Support

Requirements:

  • Must have (or be willing to obtain as a condition of employment):

  • Current Microsoft Certified exam qualifying you as a Microsoft Office Specialist (MOS) for Office 2007, 2010 or later.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Employment Type: Full time