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Email Customer Service Jobs (NOW HIRING)

Pella Corporation

Customer Service - Tucson

Tucson, AZ · On-site

$13.75 - $18.75/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

Pella Corporation

Customer Service - Tucson

Tucson, AZ · On-site

$15.25 - $20.50/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

Pella

Customer Service - El Mirage

El Mirage, AZ

$15 - $20.50/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

RANDYS Worldwide

Customer Service Representative

Everett, WA · On-site

$17.75 - $24/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

RANDYS Worldwide

Customer Service Representative

Everett, WA · On-site

$17.75 - $24/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

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How much do email customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

More about Email Customer Service jobs
What cities are hiring for Email Customer Service jobs? Cities with the most Email Customer Service job openings:
What are the most commonly searched types of Email Customer Service jobs? The most popular types of Email Customer Service jobs are:
What states have the most Email Customer Service jobs? States with the most job openings for Email Customer Service jobs include:
What job categories do people searching Email Customer Service jobs look for? The top searched job categories for Email Customer Service jobs are:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Temporary. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Tucson

Pella Windows & Doors

Tucson, AZ

$15.50 - $21/hr

Other

Posted 10 days ago

Job description

Job Description
Job Description
The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments.
Responsibilities
Job Description
The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments.
Responsibilities and Duties
  • Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
  • Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
  • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Creating customer service tickets for required service and parts.
  • Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
  • Proper documentation of customer activities, progress, and service issues.
  • Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
  • Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
  • All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.
Qualifications
Qualifications and Skills:
  • Punctual and reliable; be at work on time every day and the ability to work in a team environment.
  • Strong phone contact handling skills and active listening
  • Problem solving skills required, willingness to learn.
  • Microsoft Programs experience - Outlook, MS Teams, and MS Excel
  • Construction and Window knowledge preferred.
  • Bilingual Spanish/English a plus
  • Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
  • Consistency complete day to day tasks of a customer service representative per standard work routine.

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