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Email Customer Service Jobs in Chicago, IL (NOW HIRING)

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat ...

RENSA FILTRATION INC

Customer Service

Elk Grove Village, IL · On-site

$18 - $22/hr

Customer Service Supervisor Department: Customer Service FLSA: Non-Exempt Page Break Who is Rensa ... Serve as frontline representative to Rensa Filtration customers, handling inbound calls, emails and ...

Just In Time Staffing LLC

Be Seen First

Customer Service Representative

Rolling Meadows, IL · On-site

$23 - $25/hr

Serve as a primary point of contact for incoming customer calls and emails, providing timely and ... Create and process service quotes and Return Merchandise Authorizations (RMAs) within company ...

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Email Customer Service information

See Chicago, IL salary details

$10

$19

$27

How much do email customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for email customer service in Chicago, IL is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Chicago, IL?

The most popular types of Email Customer Service jobs in Chicago, IL are:

What are popular job titles related to Email Customer Service jobs in Chicago, IL?

For Email Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Chicago, IL look for?

The top searched job categories for Email Customer Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Email Customer Service jobs?

Cities near Chicago, IL with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,276 per year, or $19.4 per hour.

Customer Service Rep (CRL)

Elgin, IL • On-site

Oldcastle BuildingEnvelope
Construction Materials Wholesalers • 5 - 10K employees

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

353rd of 544 rated manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Oldcastle BuildingEnvelopeexternal

$15.75 - $21.50/hr

Full-time

Re-posted 18 hours ago

Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

Workplace

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