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Email Customer Service Jobs in Maine (NOW HIRING)

Pearson

Associate, Customer Service

Augusta, ME · On-site

$14.25 - $19.75/hr

The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and ...

MMQCI

Customer Service Supervisor

Saco, ME · On-site

$28.85 - $54.81/hr

Schedules and coordinates the daily Customer Service activities including order processing, phones, emails, and shipping tasks * Ensures that work is done correctly, i.e., workflows and processes are ...

PDQ Door

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Doors

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

WEX

Customer Service Specialist

South Portland, ME · On-site

$17.75 - $23.25/hr

Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation. * Problem Resolution: Act as a single point ...

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Email Customer Service information

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$9

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How much do email customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for email customer service in Maine is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Maine?

The most popular types of Email Customer Service jobs in Maine are:

What are popular job titles related to Email Customer Service jobs in Maine?

For Email Customer Service jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Maine look for?

The top searched job categories for Email Customer Service jobs in Maine are:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 3% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,854 per year, or $18.2 per hour.

Customer Service Representative I

Scarborough, ME

Service Experts
Construction • 1 - 5K employees

6.1

Company rating: 6.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

231st of 283 rated repair and maintenance companies

Respectful managers

Learn more about Service Expertsexternal

$16.50 - $22.50/hr

Full-time

Re-posted 20 days ago

Job description

Welcome!

The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision.

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:

  • High school diploma or equivalent with 0-2 years experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Minimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

Social media

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Pay

Benefits

Hours and flexibility

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