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Email Customer Service Jobs (NOW HIRING)

Smart Care

Customer Service Representative

Addison, TX · On-site

$15.50 - $21/hr

The ideal candidate has experience in phone and email customer service, strong organizational skills, and thrives in a fast-paced environment. Responsibilities: * Handle inbound service requests via ...

Smartcare s.r.l.

Customer Service Representative

Addison, TX · On-site

$15.50 - $21/hr

The ideal candidate has experience in phone and email customer service, strong organizational skills, and thrives in a fast-paced environment. Responsibilities: * Handle inbound service requests via ...

Pella

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

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How much do email customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

More about Email Customer Service jobs
What cities are hiring for Email Customer Service jobs? Cities with the most Email Customer Service job openings:
What are the most commonly searched types of Email Customer Service jobs? The most popular types of Email Customer Service jobs are:
What states have the most Email Customer Service jobs? States with the most job openings for Email Customer Service jobs include:
What job categories do people searching Email Customer Service jobs look for? The top searched job categories for Email Customer Service jobs are:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sales & Customer Service Associate

L & J Diesel Service Inc

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: Sales/Customer Service Associate

Company: L & J Diesel Service
Location: Jacksonville, Fl
Employment Type: Full-Time
About Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.
Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply. 
Key Responsibilities:

  • Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
  • Assist customers in finding the correct part for their needs using our internal systems
  • Approve customer orders and ensure they are forwarded to the shipping department for processing
  • Maintain accurate customer records 
  • Assist with managing customer warranty claims and communications
  • Address and resolve customer complaints and inquiries efficiently and professionally
  • Collaborate with the sales team to meet and exceed sales targets
  • Perform other duties as assigned to ensure smooth operations
Qualifications:

  • Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
  • Communication: Excellent written and oral communication skills
  • Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
  • Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
  • Problem-Solving: Resourceful and able to resolve customer concerns effectively
  • Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
  • Attitude: Open-minded, team-oriented, and flexible with a positive attitude
What We Offer:

  • Competitive salary 
  • Comprehensive benefits package (health, dental, vision, 401k, PTO)
  • Opportunities for career growth and professional development
  • A supportive and collaborative team environment