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Director Ticket Operations Jobs (NOW HIRING)

H star

Ticket Operations Manager

Houston, TX · On-site

Director, Ticket Operations Classification: Full-time (Exempt) Summary/Objective This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin ...

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

This role will report to the Director, Ticket Operations and will support matchday staff and temporary ticketing personnel as needed. Job Responsibilities: * Process group and plan orders, print and ...

AEG

Ticket Operations Representative

Houston, TX · On-site

... as directed for Rockets, Comets and 3rd party events * Run ticket reports as needed * Perform ... Maintain and develop ticket operations department policies and procedures as needed * Assist ticket ...

AEG

Ticket Operations Representative

TX · On-site

Perform other duties as assigned by the Manager of Ticket Operations, Senior Director of Ticket Operations, or ticketing leadership. * Assist Club and Club staff in a professional manner on all ...

AEG

Coordinator, Ticket Operations

Sunrise, FL · On-site

Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams * Assist the Manager, Director, and VP with ...

AEG

Coordinator, Ticket Operations

Sunrise, FL · On-site

Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams * Assist the Manager, Director, and VP with ...

Utah Jazz

Ticket Operations Intern

Salt Lake City, UT · On-site

$14.75 - $19.25/hr

Specific assignments will be determined by the intern's direct supervisor at the time of hire ... Ticket Operations team in other areas as needed. * Protect the reputation of the company.

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Director Ticket Operations information

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$34K

$107.7K

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How much do director ticket operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director ticket operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.
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Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Ticket Operations Manager

Houston, TX • On-site

H star
See more jobs at H starexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Manage the day-to-day ticket operations, including customer service, order fulfillment, and general support for ticketed events.

  • Audit ticket sales and services functions, review pricing and buyer types, and verify ticket sales accuracy through report preparation.

  • Create and maintain events, packages, and buyer types within the ticketing system, and collaborate with IT to implement database initiatives.

Job description

Department: Ticket Operations
Supervisor: Director, Ticket Operations
Classification: Full-time (Exempt)
Summary/Objective
This position is primarily responsible for assisting in the day-to-day management of all ticketed events at Daikin Park. Additionally, this role will collaborate with Director on staff development, department communication and creation of innovative and efficient operational ideas and processes.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Coach and develop Ticket Operations team in day-to-day staff skills, training and best practices.
  • Directly manage the Astros Ticketing Part-Time Ticket Support Staff in the day-to-day ticket operations as related to customer service, order fulfilment, and general support
  • Perform audit of the ticket sales and services function including but not limited to reviewing pricing and buyer types, preparation of reports to verify ticket sales accuracy, review of system for processing customer payments and monitoring of internal box office procedures.
  • Generate and implement ideas on how to utilize the ticketing system more effectively and streamline the processing of payments.
  • Manage all ticketing portions of Sponsorship contracts to ensure fulfillment and accurate revenue streams.
  • Serve as liaison between the Houston Astros and Tickets.com for individual sales, game nights, special promotions, voucher redemption, coupon codes, etc.
  • Direct the process of season ticket invoices, payment plans and ensure that all financial requirements are met.
  • Oversee all Community/Foundation related requests for complete accuracy and tracking for internal and MLB use.
  • Create all events, packages and buyer types within the ticketing system, maintaining logical schemes for reporting.
  • Guides ticket office staff to improve understanding of accounting requirements, maximize revenue generation and improve utilization of ticketing system.
  • Collaborate with IT department to implement database initiatives and troubleshoot departmental limitations.
  • Other duties as assigned.

Qualifications:
Required
  • Bachelor's degree and 3-5+ years of ticket operations and ticket system experience
  • High level of demonstrated professionalism and integrity.
  • Strong leadership skills with ability to collaborate with key internal/external resources effectively.
  • Solutions minded thinker.
  • Exceptional attention to detail and strong analytical skills
  • Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels.
  • Planning and organization: an ability to plan and manage multiple projects in a fast-paced environment.
  • Strong written communication skills
  • Basic mathematical skills
  • Flexibility to work long hours, evenings, and weekends.

  • Operating knowledge and experience with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook

Preferred
  • Expert knowledge of Tickets.com ProVenue platform (current ticket provider) or proficient knowledge of comparable ticketing system
  • Experience with mobile and digital ticketing platforms and execution

Work Environment
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands
This is a primarily sedentary role. The employee is regularly required to see, sit, talk, hear, and use hands and fingers to operate equipment and/or office technology. The employee frequently stands and walks throughout the venue and may occasionally lift and move items weighing up to 25 pounds.
Position Type and Expected Hours of Work
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Travel
Rare travel maybe expected in this role.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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