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Director Reverse Logistics Jobs (NOW HIRING)

Waymo

Head of Logistics

Mountain View, CA · On-site

$238K - $294K/yr

Reverse Logistics & Asset Lifecycle: Implement closed-loop and reverse logistics protocols for high-value asset tracking, return-to-vendor (RTV) processes, and sensor retrofitting cycles. * Systems ...

Waymo

Head of Logistics

Mountain View, CA · On-site

$238K - $294K/yr

Reverse Logistics & Asset Lifecycle: Implement closed-loop and reverse logistics protocols for high-value asset tracking, return-to-vendor (RTV) processes, and sensor retrofitting cycles. * Systems ...

Quince

OR · On-site

$186K - $248K/yr

... reverse logistics * Create standardized scorecards for all partners and build executive-level KPI ... Direct-to-consumer or e-commerce background * MBA or advanced degree Pay Range: $186,000 - $248,000

DNAM Brands

Director of Operations

Beverly Hills, CA · On-site

$180 - $260/hr

Reporting directly to executive leadership, the Director of Operations will build scalable ... Oversee returns management, reverse logistics, and returns platform performance * Analyze customer ...

Bosch-HomeComfort

Director of Fulfillment

Norman, OK · On-site

Director of Fulfillment BHC Residential & Light Commercial (BHCRLC) is seeking a strategic and ... reverse logistics, and value-added services. * Manage a multi-site network of distribution centers ...

Bosch-HomeComfort

Director of Fulfillment

Norman, OK · On-site

Director of Fulfillment BHC Residential & Light Commercial (BHCRLC) is seeking a strategic and ... reverse logistics, and value-added services. * Manage a multi-site network of distribution centers ...

Bosch Group

Director of Fulfillment

Norman, OK · On-site

Director of Fulfillment BHC Residential & Light Commercial (BHCRLC) is seeking a strategic and ... reverse logistics, and value-added services. * Manage a multi-site network of distribution centers ...

New

UVeye

Logistics Manager

Teaneck, NJ · On-site

$110K - $120K/yr

... reverse logistics, and inventory governance. Serve as the primary operational leader for global ... Lead day-to-day logistics operations, providing direct leadership to the Logistics Coordinator and ...

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Director Reverse Logistics information

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$44K

$122.4K

$186.5K

How much do director reverse logistics jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director reverse logistics in the United States is $122,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of reverse logistics, and how can they be addressed?

A Director of Reverse Logistics often faces challenges such as managing unpredictable return volumes, optimizing costs in the returns process, and ensuring coordination across multiple departments like customer service, warehousing, and transportation. To address these issues, directors implement robust tracking systems, establish efficient return policies, and foster strong communication with both internal teams and third-party partners. Staying current with technology and industry trends also helps streamline operations and improve customer satisfaction.

What does a director of reverse logistics do?

A Director of Reverse Logistics oversees the processes involved in returning goods from customers back to the company, including managing product returns, recycling, refurbishing, and disposal. Their main goal is to optimize the efficiency and cost-effectiveness of reverse supply chain operations while ensuring environmental compliance and customer satisfaction. This role often collaborates with supply chain, operations, and customer service teams to develop strategies that minimize waste and recover value from returned products.

What are the key skills and qualifications needed to thrive as a director of reverse logistics?

To thrive as a Director of Reverse Logistics, you need expertise in supply chain management, data analysis, and process optimization, often supported by a relevant bachelor’s or master’s degree and significant logistics experience. Familiarity with ERP systems, WMS (Warehouse Management Systems), and certifications like Six Sigma or APICS are typically important. Strong leadership, problem-solving abilities, and excellent communication skills help drive cross-functional collaboration and effective team management. These skills are crucial for maximizing value recovery, reducing costs, and ensuring efficient and sustainable reverse logistics operations.

What is the difference between Director Reverse Logistics vs Logistics Manager?

AspectDirector Reverse LogisticsLogistics Manager
CredentialsBachelor's degree, often with supply chain certificationsBachelor's degree in logistics, supply chain, or related field
Work EnvironmentStrategic planning, overseeing reverse logistics operationsManaging daily logistics activities, coordinating teams
Industry UsageUsed in companies with complex reverse logistics needsCommon across various industries for general logistics management
Search/Comparison IntentUnderstanding senior roles in reverse logisticsManaging logistics operations at operational level

The main difference is that the Director Reverse Logistics focuses on strategic oversight and planning of reverse logistics processes, while the Logistics Manager handles day-to-day operations. The director role involves higher-level decision-making and policy development, whereas the manager executes logistics activities on the ground.

More about Director Reverse Logistics jobs
What cities are hiring for Director Reverse Logistics jobs? Cities with the most Director Reverse Logistics job openings:
What are the most commonly searched types of Reverse Logistics jobs? The most popular types of Reverse Logistics jobs are:
What states have the most Director Reverse Logistics jobs? States with the most job openings for Director Reverse Logistics jobs include:
What job categories do people searching Director Reverse Logistics jobs look for? The top searched job categories for Director Reverse Logistics jobs are:
Director Reverse Logistics jobs near you
Infographic showing various Director Reverse Logistics job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $122,395 per year, or $58.8 per hour.

Director of Direct-to-Consumer Final Mile Logistics

Samsung Electronics Co., Ltd.

Coppell, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

125th of 156 rated electronics manufacturers

Job description

Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
The Director of Direct-to-Consumer Final Mile Logistics is responsible for the end-to-end strategy, execution, and continuous improvement of last-mile delivery and in-home service operations supporting D2C channels. This role owns carrier and vendor partnerships, commercial negotiations, and the development of scalable, differentiated service offerings while working cross-functionally to ensure seamless upstream and downstream execution.
The Director partners closely with Engineering, E-commerce Fulfillment, Supply Chain, Customer Experience, and Finance to optimize cost, service levels, and customer outcomes across multiple fulfillment channels.
  • E-commerce
  • Builder (Single and Multi-Family)
  • Dropship Programs (Sam's Club and Wayfair)

Position Objective
Final Mile Strategy & Execution
  • Own the final-mile delivery and in-home services strategy for D2C channels, ensuring alignment with customer experience, growth, and cost objectives.
  • Design and scale delivery and service models (e.g., next-day delivery, premium in-home services, hybrid carrier/gig models).
  • Establish service standards, operating models, and performance benchmarks across all covered channels.

Carrier & Vendor Partnerships
  • Lead contract negotiations with carriers, service providers, and gig platforms, including rate cards, SLAs, incentive structures, and penalties.
  • Develop and evaluate rate proposals and pricing models (PPM, per-stop, tiered service fees, etc.) to ensure competitive and sustainable economics.
  • Identify and launch new service offerings that differentiate the D2C experience and drive customer satisfaction and revenue opportunities.
  • Manage ongoing vendor performance, governance, and quarterly business reviews (QBRs).

Cross-Functional Collaboration
  • Partner with Engineering / Product / IT to define system requirements, integrations, and roadmap enhancements supporting final-mile execution and visibility.
  • Collaborate with E-commerce Fulfillment and Upstream Logistics teams to resolve capacity, inventory positioning, routing, and handoff challenges that impact last-mile performance.
  • Work closely with Customer Experience and Operations teams to address delivery exceptions, service recovery, and customer feedback loops.
  • Partner with Finance and FP&A to manage budgets, forecast costs, and deliver productivity improvements.

Performance Management & Optimization
  • Own key KPIs including on-time delivery, NPS, damage rates, job completion, cost per order, and carrier compliance.
  • Drive continuous improvement initiatives to reduce cost-to-serve while improving reliability and customer satisfaction.
  • Lead pilots and test-and-learn initiatives to validate new partners, service models, and technologies.

Returns & Reverse Logistics
  • Own the end-to-end reverse logistics strategy for D2C channels, including return pickups, product disposition, and refurbishment routing.
  • Coordinate carrier and service provider protocols for returned and damaged goods, ensuring timely resolution and cost-effective disposition.
  • Partner with Customer Experience and Supply Chain teams to minimize return costs, reduce cycle times, and continuously improve the returns process.
  • Track and report on return rates by channel, carrier, and product category, leveraging insights to drive root cause reduction initiatives.

White Glove, Installation & Haul-Away Services
  • Define and manage service standards for white glove delivery, in-home installation, and haul-away/removal services across all covered SKUs and D2C channels.
  • Ensure service provider compliance with installation protocols, safety standards, and customer-handling procedures for large-format appliances and TVs.
  • Develop tiered service offerings (e.g., basic delivery, full installation, haul-away bundles) that align with customer expectations and drive incremental revenue.
  • Monitor field technician and installer performance metrics, driving continuous improvement in service quality, completion rates, and customer satisfaction scores.

Technology, Tools & Platform Ownership
  • Own the roadmap and vendor selection for last-mile technology platforms, including Transportation Management Systems (TMS), route optimization tools, real-time tracking/visibility platforms, driver apps, and customer notification systems.
  • Define business requirements and partner with Engineering, Product, and IT teams to ensure timely delivery of system capabilities that support final-mile execution.
  • Evaluate and integrate emerging technologies (e.g., AI-driven routing, IoT delivery tracking, automated scheduling) to drive operational efficiency and customer experience improvements.
  • Ensure data integrity and system interoperability across carrier integrations, fulfillment platforms, and customer-facing touchpoints.

Capacity Planning & Network Design
  • Lead network design and capacity planning efforts to ensure adequate last-mile coverage, density, and service capability across all geographies and D2C channels.
  • Develop peak season playbooks (e.g., holiday, promotional events) and surge capacity strategies in partnership with upstream fulfillment and demand planning teams.
  • Identify coverage gaps, underperforming zones, and expansion opportunities; drive carrier onboarding or network adjustments to address them.
  • Model and scenario-plan network changes to assess cost, service level, and customer experience trade-offs before implementation.

Damage & Claims Management
  • Establish and oversee a comprehensive damage prevention and claims management program across all final-mile carriers and service providers.
  • Conduct root cause analysis on damage incidents by carrier, route, product type, and handling stage; implement targeted corrective action plans.
  • Define packaging standards, handling protocols, and carrier liability requirements to minimize in-transit and in-home damage rates.
  • Manage the end-to-end claims resolution process, ensuring timely settlements, accurate financial tracking, and continuous reduction in damage-related costs.

Leadership & Governance
  • Provide executive-level reporting, insights, and recommendations to senior leadership.
  • Lead and develop a high-performing team responsible for day-to-day execution, analytics, and partner management.
  • Establish clear governance, escalation paths, and decision frameworks across internal and external stakeholders.

Skills and Qualifications
Minimum Qualifications:
  • 12+ years of experience in final mile, transportation, supply chain, or e-commerce logistics, with progressive leadership responsibility.
  • Proven experience negotiating carrier and vendor contracts and managing complex service networks.
  • Strong cross-functional leadership skills with experience partnering with engineering/IT and fulfillment teams.
  • Deep understanding of D2C logistics economics, service models, and customer experience drivers.
  • Executive-level communication and stakeholder management capabilities.
  • Ability to travel 25% of the year

Preferred Qualifications:
  • Experience supporting large-scale D2C or omnichannel retail operations.
  • Familiarity with dropship programs and multi-partner fulfillment ecosystems.
  • Experience launching premium delivery or in-home service offerings.
  • Data-driven mindset with strong analytical and financial acumen.
  • Strong leadership skills with the ability to manage teams and drive strategic initiatives to completion.
  • Excellent analytical and problem-solving skills, with a focus on innovation and continuous improvement.
  • Proven ability to manage budgets and optimize costs while delivering high-quality results.

#LI-Onsite
#LI-BC1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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