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Director Reverse Logistics Jobs in Wisconsin (NOW HIRING)

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Director Reverse Logistics information

What are some common challenges faced by a Director of Reverse Logistics, and how can they be addressed?

A Director of Reverse Logistics often faces challenges such as managing unpredictable return volumes, optimizing costs in the returns process, and ensuring coordination across multiple departments like customer service, warehousing, and transportation. To address these issues, directors implement robust tracking systems, establish efficient return policies, and foster strong communication with both internal teams and third-party partners. Staying current with technology and industry trends also helps streamline operations and improve customer satisfaction.

What does a Director of Reverse Logistics do?

A Director of Reverse Logistics oversees the processes involved in returning goods from customers back to the company, including managing product returns, recycling, refurbishing, and disposal. Their main goal is to optimize the efficiency and cost-effectiveness of reverse supply chain operations while ensuring environmental compliance and customer satisfaction. This role often collaborates with supply chain, operations, and customer service teams to develop strategies that minimize waste and recover value from returned products.

What are the key skills and qualifications needed to thrive as a Director of Reverse Logistics, and why are they important?

To thrive as a Director of Reverse Logistics, you need expertise in supply chain management, data analysis, and process optimization, often supported by a relevant bachelor’s or master’s degree and significant logistics experience. Familiarity with ERP systems, WMS (Warehouse Management Systems), and certifications like Six Sigma or APICS are typically important. Strong leadership, problem-solving abilities, and excellent communication skills help drive cross-functional collaboration and effective team management. These skills are crucial for maximizing value recovery, reducing costs, and ensuring efficient and sustainable reverse logistics operations.

What is the difference between Director Reverse Logistics vs Logistics Manager?

AspectDirector Reverse LogisticsLogistics Manager
CredentialsBachelor's degree, often with supply chain certificationsBachelor's degree in logistics, supply chain, or related field
Work EnvironmentStrategic planning, overseeing reverse logistics operationsManaging daily logistics activities, coordinating teams
Industry UsageUsed in companies with complex reverse logistics needsCommon across various industries for general logistics management
Search/Comparison IntentUnderstanding senior roles in reverse logisticsManaging logistics operations at operational level

The main difference is that the Director Reverse Logistics focuses on strategic oversight and planning of reverse logistics processes, while the Logistics Manager handles day-to-day operations. The director role involves higher-level decision-making and policy development, whereas the manager executes logistics activities on the ground.

What are the most commonly searched types of Reverse Logistics jobs in Wisconsin? The most popular types of Reverse Logistics jobs in Wisconsin are:
What are popular job titles related to Director Reverse Logistics jobs in Wisconsin? For Director Reverse Logistics jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Director Reverse Logistics jobs in Wisconsin look for? The top searched job categories for Director Reverse Logistics jobs in Wisconsin are:
What cities in Wisconsin are hiring for Director Reverse Logistics jobs? Cities in Wisconsin with the most Director Reverse Logistics job openings:
Director Reverse Logistics jobs near you
DTC Operations & Fulfillment Analyst

DTC Operations & Fulfillment Analyst

Jockey International, Inc.

Kenosha, WI

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering feel-good comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation, and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking a Direct to Consumer Operations and Fulfillment Analyst to join our E-Commerce team!

JOB SUMMARY

The DTC Operations & Fulfillment Analyst will work collaboratively with both internal teams and our 3PL warehouse to ensure excellent service and accurate processes are being upheld across the entire ecommerce post-purchase lifecycle, including fulfillment, shipping, delivery and returns. The analyst will ensure our internal and partner SLAs are being met, including marketplace and carrier performance, order processing, cycle counting, and reverse logistics operations. This role will be responsible for identifying operational issues, alerting management, and supporting effective solutions to improve efficiency, scalability, and the overall customer experience.

JOB EXPECTATIONS

    • Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management. 
    • Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs. 
    • Manage the flow of outbound orders for eCommerce storefronts and verify that consumer SLAs are met. 
    • Facilitating communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon 
    • Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations and donations. 
    •  Partner cross-functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re-ops, kitting programs, and other continuous process improvement projects
    • Analyze consumer feedback and report trends within fulfillment and shipping to management
    • Partner with consumer relations and warehouses to resolve order issues and customer service issues.  
    • Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation.  
    • Process credit card and return settlement errors.  
    • Gather and manage carrier and product expenses for PR orders 
    • Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets, and reporting findings

MINIMUM QUALIFICATIONS

  • Bachelor’s degree required with preferred area of study in business, logistics, supply chain, operations or the equivalent. 
  • 2-3 years of analytical on the job experience
  •  Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look-ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required.
  • Excellent organizational, problem solving, analysis, detail orientation, multi-tasking, and time management skills. 
  • Excellent interpersonal and communications skills. 
  • High degree of self-motivation and initiative. 
  • Ability to work both independently and in a team environment.   
  • Must be open to either working onsite at Jockey's corporate office (Kenosha, WI) or offsite remote in Midwest Region.
  • Must be willing to travel occasionally.

PREFERRED

  • Preferred area of study in business, logistics, supply chain, operations or the equivalent.  

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment and exciting career growth opportunities!

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